Pimali Reviews 

As with previous reviewers, I placed an order, but it never arrived after chasing. Customer service responded to my request for a refund and said it would be requested, then escalated when I raised concerns as refund never arrived. I chased again and was told it was escalated again. Still no refund, so have had to go through my bank. DO NOT USE. A VERY DECEITFUL COMPANY

do no trust this company they are selling fakes and do not dispatch your orders at all !!! you will have to claim the money back from your bank....how they get away with selling fake birkenstock i do not know !!

Did not receive order at first. After several prompts they finally arrived 4 weeks after ordering!
I was under the impression that I had bought genuine Birkenstock sandals but was really disappointed with the product I received as they had neither a cork bed sole or leather upper as advertised.
Certainly not worth the £60 that I paid.
I emailed 3 days ago to request to return them as they were not what I had ordered and have requested a refund but am yet to hear back.

I cannot say that I would recommend Pimali as product I received was not what was advertised.

I ordered a pair of Birkenstock sandals. When they didn’t arrive in the suggested timeframe I contacted the company who said they hadn’t been despatched. They then told me they had been dispatched and they gave me a tracking number which didn’t work- when I highlighted this they said they had made a mistake and they hadn’t been sent. I asked for a refund. They said they would contact the finance department and would let me know when the refund had been processed. I have chased 9 times, nothing. Crooks avoid.

Scam! Ordered Birkenstock sandals, never arrived during the given delivery dates givens, cancelled order and re ordered through the official Birkenstock site. Applied for a refund With this SCAM company, promised a refund. Nothing! Chased alot, nothing, now not responding at all. Claimed back through my bank. Do NOT ORDER!

Ordered Birkenstock 15 days ago didn't arrive mo message mo ipdate chased abd requested cancellation and refund, order cancelled and refund requested still waiting 6 days, promise to refund bit nothing seems lotboeople having sane issue awful DO MOT BUY

So very disappointing and unfair. Pimali you should be ashamed. I ordered oiled leather Birkenstocks with a delivery timescale of 7 - 10 days. After 3 weeks I contacted customer service to check on my order and was told there was a delay. Two weeks later and still no shoes so I requested a refund which was agreed. No reimbursement. Last week they delivered a pair of fake shoes in man made material. They have promised a refund but still nothing. Today, I have written to Trading Standards, reported the company on their platform and will take my complaint to the Financial Ombudsman. Pimali you are deliberately misleading consumers and you should be shown up for your misrepresentation. I will not stop until I am repaid and appropriate action is taken against your company.

THEY ARE A SCAM -AVOID AVOID AVOID

THE GOODS DONT ARRIVE - i ORDERED BIRKENSTOCKS ....
NO product no refund - just polite replies .....

avoid at all costs

SCAM please see that everyone’s experience is exactly the same. It took ages for the order to arrive, which is not the same as the one placed, customer service says the same email over and over again about awaiting a different team for the refund. I had to raise a chargeback from my bank, I wish I never ordered from them and now I am awaiting shipping back cost to be returned as there is no way I was falling for their trick of keeping it and we will refund you

If only I had read all these reviews before I placed my order, I could just copy and paste my experience from everyone elses reviews, I am still disputing and the issue is with my bank to try and recover the refund, 5 weeks on, DO NOT ORDER FROM THIS WEBSITE IT IS A SCAM

Unfortunately there wasn't a zero star option so I had to give one. I ordered some 'Birkenstock' sandals which turned up the wrong size and said Birkfnstock on the buckle. Fair play initially as they said there's no point returning them (shows how cheap they must be) and offered me a refund. That was 1 month ago. I have chased and chased and all they keep saying is it was processed and they would need to contact their management team to find out what's happened. ONE MONTH! Surely a phone call taking 5 minutes should have been enough. I very much doubt I will see my money again so I would avoid dealing with this company at all (mostly yours) costs

Be very careful before ordering from Pimali. I placed an order 20 days ago and have still not received my order or my refund. My issue has not been resolved, and the communication has been very disappointing. Based on my experience, I feel that customers should be extremely cautious and think carefully before placing orders with this company

TOTAL SCAMMERS - Avoid at all costs

Fake shoes. No refunds

This company are 100% fraudsters. Same experience as other customers, told I’d be refunded the £55 then complete silence. Shout it from the rooftops, post on every social media site available, this company is fake and will steal your money guaranteed!!

Do not purchase from this company.
They got my original order wrong so I activated a refund of £62.92. They initiated a refund on 3rd August but despite their 10 day return promise, I still haven't received my money back after despite promises and apologies from customer services that they will escalate my complaint.
Customer services are always very apologetic and have replied always to my emails - but I believe that is part of their MO to fobb you off and make you think they are dealing with your complaints.

SCAM This Is double scam. Almost one month waiting for deliver and after that I get fake Birkenstock 🤦🏼‍♀️SCAM SCAM SCAM

this company, they are scamming people, I bought Birkenstocks for 60, they sent me not the same shoes at all and ordinary shoes that cost 5 pounds, now I have been writing for a while when the refund will be, every day they say they will contact some team and transfer it. It's been 10 days and there is no money

Company advertising Leather Oiled Habana Arizonas for £60 online. Ordered size 9 / 43. Received size 9.5 / 44 and not leather, but birko flor, a synthetic material..so wrong size and wrong material. Was mysteriously sent a pair of similar looking sandals as a gift, made in Korea with no toe grips. A while later, I received an e mail saying they had sent the wrong Birkenstocks due to a mix up and they would dispatch the right ones. Since then, I've had no courier info so presume they are not coming and the whole process appears designed. I will update this review if they ever arrive. UPDATE..Company dispatched another pair.. size 9 which is correct but again, in Birko Flor synthetic material, not oiled leather as advertised.

Terrible experience from start to finish. Initial ordering process went smoothly and quickly went downhill from there. Tracking of delivery was poor and the item never turned up after two weeks despite chasing a few times to be told it was on route. Was eventually told the wrong item had been sent in error and to keep the wrong one, despite that never having turned up. Was offered a full refund which would take 3-5 working days to land in my account. 6 days later still no refund despite chasing again. Have now raised a dispute with my bank to try and recover the money as the phone number on their website also doesn't work!