Good Until Bad And Then It’s Appalling
Overall, EVRI have been a good delivery service. However, when it goes wrong, as in parcels being lost, things disappear into a black hole of bureaucracy. I’ve been prompting them for weeks regarding a lost parcel and when I do get a response, it’s full of non apology / non ownership language.
I think you’re just expected to give up and accept that your money is gone and that no-one is responsible for your problem.
Update - Since writing this review, an EVRI bot has responded (see below). I have called the number and received an automated response, stating that my query is in hand. No option to speak to anyone. It’s a closed loop of non customer service.
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Kimberley