Lakeland Reviews 197,517

I have been a customer of Lakeland for over 60 years, and have always had good service in every way. Any complaints, of which I’ve had few, have been dealt with very efficiently. Delivery is prompt,... See more

Lakeland continues to provide a good variety of items to support home baking eg the different size cake liners. Always coming up with useful things that do make life easier within the home all under... See more

I didn't realise the store now closes at 6pm not 7pm. As I had spent a long time browsing before deciding on the right models I had planed to buy the store announced it was closing in a few minutes.... See more

the assistant approached me as I was obviously looking a bit confused over the choices of the pan I was needing to buy. she gave me her advice, took down the items for me to handle and put all back... See more

The staff make Lakeland a great place to shop. There’s a danger of Lakeland failing to provide traditional products in favour of more gimmick items. We need less novelty clutter and more items that pe... See more

Lakeland have some very consistent stock items and they don't keep discontinuing products on some accountant's whim. The only reason I don't make it 5 stars is the prices are a little on the painful... See more

The staff member on duty at the counter was amazing, she helped me put Lakeland app on my mobile phone , she showed great patience even though she was busy, not sure of her name but the date was 19th... See more

We popped into the Lincoln branch to buy three specific items. All of the products were available and the shop assistants were polite, friendly and professional. The only problem was the Christmas mus... See more

Beautifully displayed Christmas section. Lots of choice nicely packaged. Visited following delivery of your full catalogue. Would not have looked online. Always visit through the year for my prefer... See more

I had been looking for a change of coffee maker rather than the caffetiere we had been using for sometime. My husband was constantly complaining about how the wire mesh was not as well made so I deci... See more

This was my annual visit to Eastbourne Lakeland shop. So many interesting items new and old. Had my list for self and friend and found what I wanted plus a few others! An excellent experience, as alwa... See more

Fabulous Christmas displays. Lots of choice. It’s a treat to travel to Windermere and experience all that ‘Lakeland’ has to offer. Parking is available in their car park (although there seemed many mo... See more

Polite welcome from staff, staff available to ask about products on shop floor, check out I was asked if there was anything else I had been looking for… Proper assistance - well done Watford Lakeland... See more

difficult to find the items I specifically went for. Baking pans in a different place from roasting pans for instance. baking paper not with alu foil or cling film. specific cleaning product agin I h... See more

Your staff weren't busy and I was surprised that none approached my wife and I to see if we wanted any assistance. We have not visited the Watford store before! We eventually found what we want... See more

I returned a faulty airfryer to my local Lakeland yesterday. I’d bought it 2 years ago and recently struggled to get one of the drawers in. This got progressively worse until the drawer didn’t go in... See more

Brilliant service at Lakeland in Witney. I remember when they first started with a catalogue and their service, quality and quantity of items is still exceptional. We bought a mini waffle & pa... See more

I popped into the Eastbourne branch very quickly and as this was my first visit I was very happy to see the outlay of the store ,there was everything you needed but , as my visit was brief I did not... See more

Shopping at Lakeland Norwich branch is a pleasure. So many great products. This time I bought gifts for Christmas, all beautifully presented and packaged and super value. Attentive, friendly servic... See more

Looked up item I wanted on website, ( a slow cooker) then visited store to see it more closely, and was able to order and arrange delivery with very helpful member of staff. Product arrived within... See more

Exceptionally helpful assistants who take a great deal of trouble to find whatever I am looking for. The display of possible purchases are set out in easy too find areas. going to Lakeland is a ple... See more

Brilliant store, very friendly, helpful staff as always. Difficult to find things sometimes due to the many categories items come under but the staff usually know where they are. The only downside is... See more

I visited Lakeland’s Stirling store which is well laid out with plenty of stock and good parking. Despite the staff being busy with a large delivery they had received they took time to talk to the cu... See more

Like Lakeland, very good stock, excellent in Meadowhall Very disappointed with the lady who served myself and my husband Not polite, very miserable, if not happy should not be doing the job

Looking for a new wok but finding nothing big enough...until we went to Lakeland. Always reliable and stocking pretty much everything you need for everyday household projects, practical but sometimes... See more

Great experience once again, Lakeland has been outstanding from my ordering to delivery. Wide range of products with a guarantee of 3 years is great and I didn’t have to pay anything extra. My new air... See more

Visited the store in Exeter to day and was served by Hike, a lovely German lady, who gave incredible customer service. She went completely out of her way to track down a money off voucher I had forgot... See more

It’s a really nice item but plate racks need to be slightly higher as some small bowls fall over , also cutlery box needs to be deeper to make cutlery stand up better , otherwise it’s ok

The assistant was extremely helpful but it was a good job my husband went with me as we couldn’t find anywhere to park! I know it was the middle of the afternoon but on a wet Tuesday at the end of O... See more

Always enjoy a trip to Lakeland! Staff are the most helpful I've ever come across & even though the item we went for was out of stock, we came home happily with 3 things we didn't know we needed unti... See more

Love Lakeland but Evri really put me off buying from you. I am currently waiting for my purchase. Cannot track it as Evri say my postcode is NOT valid which is rubbish. As far as I know from them... See more

We couldn't find most things on our list of over a dozen items but one of your assistants kindly stayed with us to help find all but one as it was out of stock. In honesty, we would have given up a... See more

Purchase made in shop. Very helpfil staff member, checked stock held, understood issue with ordering, and resolved issue with me. Quality products and good range, well displayed in shop.

When Lakeland sent the wrong item their customer service team replaced it quickly. It would be good if Lakeland posted on their website where items are made as I prefer to buy British.

My delivery arrived on time, undamaged and left in my safe place as requested. Lakeland is the first place I look when I need something for the home. Only if I cannot find what I am looking for do I... See more

I found almost everything I needed. The one item i couldn’t find a lovely lady assistant told me they had sold out but she wrote the barcode down and said I could order it at the tills when I purchase... See more

I found 2 products from my list and approached a staff member to help with the third item. The member of staff was very knowledgeable and directed me to the item advising there would be alternatives... See more

Great premises, staff and facilities. Excellent range of lovely products beautifully displayed in a spacious restful environment. Prices very reasonable for the quality. A real treat to visit, reall... See more

Customer service second to none. I feel very safe buying from Lakeland. I know that I am getting quality items with secure customer service back up and the delivery is so fast. I always check here fi... See more

Excellent service - I did call the store to check stock levels if an item and the had my potential purchases waiting for me at checkout. Even better was that I was able to use my 20% off gift vouche... See more

I always love lakeland products and my new products are perfect. I just feel that the member of staff on that particular visit could have had better product knowledge.

Helpful staff and excellent quality products. Bought a Wrapmaster clingfilm refill for my Wrapmaster dispenser - this is absolutely the best clingfilm (actually does what it says) and dispenser (make... See more

I found what I was wanting, with a few options opened up to me. Excellent staff - happy, helpful, nice to be around. Reasonable prices. Good carrier bags available.

Everyone so helpful which gives a good atmosphere. At cashing out was easy and helpful a great experience. Much worth a visit to Guildford for shopping

Purchased a Lakeland ultrasonic jewellery cleaner, it really is very good. Brings silver jewellery back as good as new in just a few minutes. Quick and easy to use.

Manager most helpful and suggested good ideas. Some of the Christmas stock had short dates and he helped us check for longer, more sensible ones.

Love your bake wear really good quality I am a new buyer have got two items from you for my baking and cooking so easy to clean

Helpful friendly staff at the Cheadle store and a great selection of really useful, quality products. However can I suggest you have a way of automatically applying the discount vouchers you issue whe... See more

The staff are friendly and on hand. Myself and at least 1 more customer at the time felt it was far too early to be playing Christmas songs though. I appreciate you want to start getting people in th... See more

Purchased Fragrant Moisture Trap recently ...its worked a treat placed on my bedroom windowsill...so good in fact that I purchased 2 more yesterday and another packet of the crystals that are used in... See more