Tapi Carpets & Floors Reviews 

Gloucester Shaun was fantastic, very pleasant and professional. Talked us through the whole process. Couldn’t be more pleased.

Very pleasant experience, the floorologist knew that they didn't stock what we were looking for but made some very sensible suggestions. She highlighted the best types of coverings that would be appropriate for the are we wanted covered. We then went through colour options plus a few more possible suggestions for materials. We took away some samples and on our return with finalised measurements we were able to place an order for the carpet we had chosen. At all times Emma made sure that we had got the correct measurements and noted the direction of the pattern we wanted. She was able to answer all our questions more than satisfactorily. Totally professional at all times, the customer comes first seemed to be her motto. Thank you

Vicky has provided wonderful service today - thank you.

Excellent service from Shaine in the Falkirk branch. Very helpful!

Excellent service from shaine in the Falkirk branch. Very informative- would recommend

I've contacted them in regards to new carpet on my house. From 1 minute of the chat with them, everyone was really helpful and on board with my project. Alan,especially, was amazing. Answered questions I didn't knew I had to ask and helped me step by step making sure I understand every aspect of a new carpet. I 100% recommend their services. Amazing quality materials and 5* customer service

Lovely customer service from Josh in Shrewsbury today! Made ordering our carpets a straightforward process. Can't wait for our new carpet to be delivered :)

Hi,

We’d just like to shout out to Josh Shrewsbury for his awesome customer service!

We’ve found floor shopping quite daunting but Josh has been incredibly patient with us and talked us through all the options, the pros and the cons, so that eventually we found flooring we were happy with (it took everything in me to avoid the obvious pun).

Thank you Josh ⭐️

All the best,

Darren, Mair and Darcy

Following a minor issue with some laminate flooring laid nearly 8 months ago James managed the issue excellently and arranged for a better solution,even ensured that the fitter called to fix it in within a week at no cost to me Highly,recommend the llandudno store and James

Great experience, we went to Nottingham Store to buy a carpet. Chris was helpful and quick to process our order, add extra notes to our booking and gave us advice how to best fit the carpet we are self fitting

All contact with Tapi has been great. From advice, to choice of flooring. You are guided through every step so a very painless experience. Would definitely recommend after dealing with a more local flooring company who let us down. Tapi have been great in price and with a friendly service we will use them again.

From start to finish the transaction with the Woking store was excellent. I'd already ordered my samples online and used the imaging tool to see how my selected carpet would look in my own home so I arrived knowing exactly what I wanted. Per, the surveyor who came to measure was meticulous. Took time with it and made sure that I was choosing the right colour door strips, didn't push me at all to have new underlay. ( I chose to have it so that everything is new and fresh) and gave me the interest-free options. That process went without a hitch.

The fitters were exceptional. There isn't any issue between the change of flooring ( which I've experienced in the past) and all the cutting around architraves is exceptional.

At every stage I worried that something would go wrong as often happens with any renovations but this was easy and literally seamless! I would recommend!

Very helpful and considerate.
Good advice.

Shayne made our experience very quick and easy. We have a baby due in 5 weeks and desperately needed a new carpet. We were in and out within half an hour, he was very knowledgeable and got us the best deal possible. Thank you Shayne.

I booked a free measure up on Saturday 5th September 2026. The floorologist was a mr MATHEW ROGERS and to be very honest this gentleman deserves more stars than just 5 ⭐️⭐️⭐️⭐️⭐️ he went above & beyond to get what I wanted even with a smaller budget after hours Mathew still gave me his time untill I was satisfied and happy with my order. Infact because of Mathew Roger’s I cancelled my 2 other appointments with companies. Hand on ❤️ this man should be running his local store in my opinion very soon ,hence why I went with TAPI

Jason@Crawley was fantastic, very friendly and helpful. Showed us lots of samples and helped us make an informed decision. Thank you.

We were served by the lovely Lin Parker, she was brilliant and helped us beyond expectations.

The service is always excellent.

Excellent service from Mark, great salesman very helpful and knowledgeable and got a great deal. Cant wait to get them fitted. Thanks