Excellent products. I have both ordered online and in shops. I would recommend going in shops since their employees are good professionals and will give your recommendations on how to maintain your fu... See more
Company replied
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See what reviewers are saying
Mie at the Aarhus store was incredibly helpful throughout our shopping exprience. She spent a lot of time with us, answered all our questions with great patience, and made the whole process easy an... See more
Company replied
We had reclamation and they sent a men to see bed that we pay 15 000 kr and it isn’t like he should be (it’s uncomfortable and too hard for sleeping) and we haven’t get any help or even answer. I will... See more
Company replied
The seller, a tall brunette in Aalborg SV was so kind and helpful! She spent time with us while we were trying to decide on the right furniture and she helped with all questions we had while she maint... See more
Company replied
Company details
- Furniture Store
- Bed Shop
- Garden Furniture Shop
- Living Room Furniture Store
- Outdoor Furniture Store
- Sofa Store
Written by the company
ILVA er Danmarks største boligkæde, med mere end 40 inspirerende bolighuse, spredt over hele landet. Gå på opdagelse i vores store udvalg til hele hjemmet på ILVA.dk, eller besøg dit lokale bolighus. Vores kundeservice sidder klar til at hjælpe dig alle hverdage mellem 10:00 og 17:00.
Contact info
Damvej 9, 8471, Sabro, Denmark
- 88179910
- kundeservice@ilva.dk
- www.ilva.dk
4.4
Excellent
42K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The boxes placed by the carriers upside…
The boxes placed by the carriers upside down positon. While installing the furnitures, it made my work very difficult.
April 15, 2026
Reply from ILVA Danmark
Dear Utku,
Thank you very much for taking the time to share your experience with us.
We are sorry to hear that the boxes were placed upside down upon delivery, and that this made the assembly of your furniture more difficult. This is certainly not the experience we want our customers to have, and we understand that it must have been frustrating.
Your feedback is very important to us, and we will take it on board to help ensure better handling during future deliveries.
Thank you for bringing this to our attention.
Kind regards
Elisabeth B./ILVA
We are yet to use it but the feel is…
We are yet to use it but the feel is great when seen and experienced it at your outlets.
April 11, 2026
Reply from ILVA Danmark
Hello Nitesh
Thank you for taking the time to share your experience with us.
It is great to hear that your first impression of the product has been positive, and that it felt good when you saw and experienced it in our furniture house.
We hope you will be just as happy with it once you start using it, and we are always here to help if you need anything.
Kind regards
Ida // ILVA
Reply from ILVA Danmark
Kære Nasir,
Mange tak for din anmeldelse. Vi er glade for, at du tog dig tid til at dele din oplevelse med os.
Vi stræber efter, at hvert besøg hos ILVA bliver en positiv og behagelig oplevelse, så det er dejligt at høre, at du nød både service og dit besøg i butikken.
Vi ser frem til at byde jer velkommen igen.
De bedste hilsner
Elisabeth B./ILVA
Very helpful staff in the shop
March 31, 2026
Reply from ILVA Danmark
Hi Mark
Thank you so much for your review.
At ILVA, we do everything we can to ensure our customers feel welcome and well guided in the store.
We are very pleased that you experienced such helpful staff.
We look forward to welcoming you back soon.
Kind regards,
Janus A. / ILVA
Excellent customer service
Great customer service from Lea N. in the Randers store - she didn’t rush us to make a decision or do a hard sell, it was just helpful information and suggestions for which sofa to buy. We also had two small children with us and she was sweet to ask about them too
April 5, 2026
Unprompted review
Reply from ILVA Danmark
Dear Rosemary,
Thank you so much for your wonderful review. We’re thrilled to hear that Lea N. at our Randers store provided such thoughtful and helpful service, guiding you with information and suggestions without any pressure.
It’s also great to know that she took the time to check in about your children – we always strive to make shopping a comfortable and friendly experience for the whole family.
We hope your new sofa brings comfort and enjoyment to your home, and we look forward to welcoming you back to ILVA in the future.
Best regards
Elisabeth B
Customer Service, ILVA
Reply from ILVA Danmark
Dear Theodora,
Thank you so much for your review. We’re delighted to hear that you experienced really good service and are happy with your new furniture – that is exactly the experience we strive to provide at ILVA.
We hope your new pieces bring comfort and enjoyment to your home, and we look forward to welcoming you back whenever you need inspiration or assistance.
Rigtig god service!
Mit dansk er ikke so godt, therefore, I may continue in English.
Our point of contact/seller Mikkel in the Hjørring store was really good! A day before our purchase, he already took time to show the different models to us/my wife and then we had a very smooth and again well advised service, when we bought the couch.
March 7, 2026
Reply from ILVA Danmark
Dear Hinnerk,
Thank you so much for taking the time to share your experience. We are thrilled to hear that Mikkel in our Hjørring store provided such attentive and helpful service. It’s wonderful that he could guide you through the different models beforehand and make your purchase of the couch smooth and enjoyable.
We always strive to create a welcoming and “feels like home” experience in our stores, and it’s fantastic to know that this was reflected in your visit. We hope your new couch brings you many comfortable and cozy moments at home.
You are always welcome to reach out if you have any questions or need further assistance.
Reply from ILVA Danmark
Hej Mette
Tusind tak for din anmeldelse.
Hos ILVA gør vi alt, hvad vi kan, for at sikre, at vores kunder føler sig velkomne og godt vejledt.
Det glæder os, at du oplevede processen som både hurtig og nem.
Vi ser frem til at byde jer velkommen tilbage.
Med venlig hilsen
Janus A. / ILVA
Norsberg sofa
We bought the Norsberg sofa and received it less than a month ago. It is already sinking where we sit and doesn't recover it's shape. Before that we had a cheap sofa from IKEA for 7 years and that never happened... I thought we were buying quality furniture, apparently not. And customer service say it's normal (really??) and to fluff it up. Never again
February 24, 2026
Unprompted review
Reply from ILVA Danmark
Dear Sandra,
Thank you for your review.
We are truly sorry to hear that your Norsberg sofa is not living up to your expectations after such a short time. We completely understand how disappointing it must feel when you invest in a new sofa expecting comfort and quality, and instead experience sagging cushions. That is certainly not the experience we want you to have.
While some settling can occur in the beginning, it should still feel supportive and comfortable. We would very much like to take a closer look at your case to ensure everything is as it should be.
Please feel free to contact us at kundeservice@ilva.dk so we can review your case together and find the best possible solution.
Kind regards
Elisabeth B./ILVA
E-mail spam
Bought a table in the store and had to provide my e-mail address as part of the purchase and since then the following has happened:
- mails at least once a day from Ilva completely swamping my inbox, I have no idea anymore which mails are important and which mails are spam/promotions. I've never given consent for any emails unrelated to the purchase but that doesn't seem to stop Ilva.
- the Ilva unsibscribe page goes into some kind of infinite reloading loop making it impossible for me to unsubscribe
- passed my email adres to trustpilot without my knowledge or consent
Whole thing feels very scammy and cheap
Update: They contacted me after this review stating that they had removed my email from the mailing list and with the message that it would mean a lot of I could update my review to reflect the new experience. I've changed it to 3*. I'm glad I'm not getting spammed anymore but still think it's a huge red flag to use the email adres given for a purchase in this way.
February 13, 2026
Reply from ILVA Danmark
Dear Nick,
Thank you for taking the time to leave your feedback.
We are very sorry to hear that our emails felt overwhelming and that unsubscribing was not working as expected. This is certainly not the experience we want to give our customers.
We have now removed your email from all our newsletters and marketing communications, and you should no longer receive any promotional messages from us.
Best regards
Elisabeth B./ILVA
Reply from ILVA Danmark
Kære anmelder,
Tusind tak for din positive anmeldelse.
Det glæder os meget at høre, at du har oplevet super service og fleksibel ordrebehandling i vores bolighus.
Vi gør os umage for, at det skal være nemt og trygt at handle hos os, og det er dejligt at høre, at det har fungeret for dig.
Vi håber, du får stor glæde af dine nye møbler, og vi glæder os til at byde dig velkommen i vores bolighus igen.
Med venlig hilsen
Josephine // ILVA
Amazing experience at ILVA at every step from Enquiry to the Delivery
The overall experience from enquiry until the delivery was superb. I visited couple of shops but the amazing experience I got at Ilva made me buy the furniture from here.
- During my first visit for enquiry about sofas, the sales person helped me very well. He answered each and every question right from the product range, durability, quality of cushion, fabric, maintenance eyc. and all tiny little questions...
- I visited thrice to enquire about different aspects of sofa. Also once with my family. Every time the sales person handled & answered all our questions politely and gentelly. Giving all the possible info to us.
- lastly the delivery of item was absolutely on the promised day despite of bad weather...
All in all, every step I felt I had the right support to make me feel my decision was absolutely correct to deal with ILVA.
Thanks team for making the experience wonderful
February 5, 2026
Reply from ILVA Danmark
Dear Anup,
Thank you so much for taking the time to share your experience. We are thrilled to hear that every step of your journey with ILVA, from enquiry to delivery, felt supported and positive.
It’s wonderful to know that our sales team was able to answer all your questions thoroughly and politely, helping you feel confident about your choice. We are also glad that the delivery went smoothly and on time, despite the challenging weather.
Your kind words mean a lot to the team, and we will be sure to share your feedback with everyone involved. We hope your new furniture brings comfort, joy, and many cozy moments in your home.
Thank you again for choosing ILVA!
Best regards
Elisabeth B./ILVA
Comfort
The salesperson at the store was very friendly and explained everything. He processed the order quickly and accommodated our schedule. Delivery was on time. I can't comment on the convenience yet, as I've only been testing it for three days. It was a bit of a stretch at first, but it's now very convenient and comfortable.
February 5, 2026
Reply from ILVA Danmark
Dear Liliia,
Thank you so much for your detailed review. We’re delighted to hear that you were met with friendly and thorough guidance, and that your order was processed quickly while accommodating your schedule.
We’re also glad to hear that the delivery went as planned. It’s completely normal that it can take a little time to get used to a new product, so it’s wonderful to hear that it’s already feeling more convenient and comfortable after just a few days of use.
We hope you continue to enjoy it and that it meets your expectations in the long term. Thank you again for taking the time to share your experience.
Best regards
Elisabeth B./ILVA
Chair order
Lovely staff and very friendly and cooperative, was made to feel very easy and comfortable to get what we wanted to buy and a wide variety of options.
January 31, 2026
Reply from ILVA Danmark
Hi Carmen
Thank you very much for taking the time to share your experience with us.
We are delighted to hear that you met lovely, friendly and cooperative staff, and that you felt comfortable and well guided while finding the right chair.
Creating a calm and welcoming atmosphere in our bolighus, with plenty of options to choose from, is very important to us.
We hope you enjoy your new chair for many years and look forward to welcoming you back to our bolighus again.
Med venlig hilsen
Ida // ILVA
let pick up og tilbud
January 31, 2026
Reply from ILVA Danmark
Hej Tine
Tak for din korte og klare tilbagemelding.
Det glæder os at høre, at du oplevede afhentningen som let og overskuelig, og at vores tilbud faldt i god jord.
Vi arbejder netop for at gøre det nemt at finde gode løsninger til hjemmet, når man besøger vores bolighus.
Vi håber, du får glæde af dit køb og glæder os til at byde dig velkommen igen.
Med venlig hilsen
Ida // ILVA
Pleasant and simple shopping experience
Ceyda was amazing and gave very helpful advice when it came to delivery, finance, everything.
January 29, 2026
Reply from ILVA Danmark
Dear Pete,
Thank you very much for your kind review. We are delighted to hear that you had a pleasant shopping experience, and that Ceyda provided you with helpful advice regarding everything you needed during the purchasing process.
It means a lot to us that you felt well guided throughout the process – that is exactly the experience we want our customers to have at ILVA.
We hope you will enjoy your purchase and look forward to welcoming you again in our shop.
With kind regards
Anne // ILVA
Excellent.
January 27, 2026
Reply from ILVA Danmark
Hej Soheyl
Tak for din anmeldelse.
Det glæder os meget at høre, at din oplevelse har været fremragende
– det er netop den helhed og kvalitet, vi stræber efter at give alle, der besøger vores bolighus.
Vi håber, du får stor glæde af dit køb og ser frem til at byde dig velkommen i vores bolighus igen.
Med venlig hilsen
Ida // ILVA
Reply from ILVA Danmark
Hej,
Tusind tak for din anmeldelse. Det glæder os meget at høre, at du har haft en god oplevelse med vores service. Hos ILVA gør vi os umage for, at alle føler sig trygge og godt taget imod, så besøget bliver både nemt og rart.
Vi håber, at dit besøg eller køb er med til at skabe hyggelige rammer hjemme hos dig. Du er altid velkommen til at ringe, skrive eller chatte med os, hvis du har spørgsmål eller feedback.
De bedste hilsner
Elisabeth B
ILVA
Reply from ILVA Danmark
Hello Peyman
Thank you very much for your positive feedback. We really appreciate you sharing your experiences.
It is great to hear that you had a good experience at ILVA.
We always do our best to ensure that our customers feel welcome and well assisted.
We look forward to welcoming you again.
Kind regards,
Janus A. / ILVA
ILVA doesn't seem to want to help costomers fix their furniture. :(
I bought a really nice but expensive dining table. Simple to assemple and alle. But two tiny wooden pieces was broken when it arrived. Support told me they would order some new ones and when they arrived, they would send someone to fix the damages. In the meantime, I could just assemple the table. So I did. It has now been over a month since I last heard from them. No followup or anything. Went to check and my case was closed. What the hell. There's even a store in the same city I live. So how can this issue take so long time to get resolved?!
December 9, 2025
Unprompted review
Reply from ILVA Danmark
Hi,
Thank you so much for sharing your experience – and for your patience. I’d like to start by thanking you for shopping with us at ILVA.dk.
At the same time, I’m truly sorry to hear that a solution to your issue has not yet been found. This is certainly not the experience we want our customers to have.
I would very much like to follow up on your case and ensure that a proper solution is arranged as soon as possible. Could you please send your order number in an email to kundeservice@ilva.dk
and refer to this Trustpilot review, so I can have the case reopened and handle it personally?
Thank you for bringing this to our attention – your feedback is very important to us and is actively used to improve our follow-up and processes.
Kind regards,
Anni/ILVA
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