Rosemary MacDonald

As expected with little handwritten thank you

Great customer service from Lea N. in the Randers store - she didn’t rush us to make a decision or do a hard sell, it was just helpful information and suggestions for which sofa to buy. We also had two small children with us and she was sweet to ask about them too

I went into the Rander SØ this morning to buy optændingsblokke. The first staff member I saw said good morning to me and was pleasant but obviously new to the store so couldn't help me. The second staff I asked was uninterested and almost rude. She directed to me to the area in the store (just pointed, no offer to guide me) and when I came back to say that I still couldn't find them, she told me I was looking in the wrong area and to try again.

In the end, I bought nothing and went to Harald Nyborg instead. I know Jem&Fix is known for poor customer care but thank you for confirming that to me today.

DO NOT USE MONTHLY PAYMENT SERVICE
Not enough information in the invoice to issue payment by my bank. I spoke to 4 different advisors on their webchat, phoned Riverty who issue the invoices on Amazon's behalf and was told they me they only speak German... the whole thing was a disaster.

Need to clean more, especially in busy periods - lots of hair and paper on the floor. Family changing too busy and the corridor was so wet, it was dangerous to walk. Need floor mats.
Positive - staff were very friendly, especially one girl on the front desk, when we were there around 14.00

Do not use Boots PCR testing service -the first time I was tested, the courier failed to turn up and collect my sample so I was asked to return the following day. The subsequent test I took, the result took 80 HOURS to arrive. So was invalid anyway. I had missed my flight anyway.

I spent over an hour on various phone calls to the customer care line who could not give me any other information than that seen on the portal. The only escalation point was for them to email the lab (who does not respond and they also can’t phone them).

DO NOT USE.

Randomly found through a Google search, great value bed frame with good reviews already! We got to choose the delivery day which made it very convenient. Recommend!