SHEIN Reviews 

Thank you for the reply.

Your customer service did not email me until 16/07/2026.
The point is, I did not hit’ Place Order’ and would expect an order not to be placed and money taken out my account, unless authorised by myself.

I suffer from deep depression and due to this situation, my anxiety has went through the roof.

Kind regards

People come on …… you get what you pay for ….. that the oldest saying

Order garden flowers seeds…. when the seeds grew they grew melons……explain that
Please not Blue,Black,Green Coleus seeds

Shein are very good until they keep your money! I requested a withdrawal from my wallet & they haven't sent it! Noone at shein helps and despite my bank not receiving the withdrawal noone is interested at shein. BE CAREFUL when requesting a refund/withdrawal

Great products and low prices. Sometimes delivery takes longer than expected but always well packed and mid range quality...great fpr practical everyday stuff and clothes x

For the last few months my account seems to have been blocked due to some temporary error. I’ve been in touch with customer services time and time again and all they say is to keep trying keep trying keep trying. Why is it so difficult to buy things from these people? I don’t know why this anomaly has occurred but nothing seems to have been done about it. It is so frustrating being told the same thing over and over again I have checked and it is a person I’m speaking to and not a bot!

I absolutely love Shein as a curvy girl I csn get everything I need amd more. Plus the home items are brilliant.

I refuse to buy from here ever again. I have been in dispute with the company since December 2025 over a missing item. The customer service is shocking. Especially Aurora. She asked me stupid questions like did i weigh the item before opening the package, did i record myself opening the package. Luckily on this one occassion i did have footage that i could use that i sent her but she then started saying that she hadn’t received it only she dropped herself in it because she responded to the conversation with the video in it. Then her story changed to “oh i cant view it”! Absolute joke! I then asked to escalate so i could take further action and make a complaint, including about herself and asked her to pass me on to someone else, but she wouldn’t do it! It was amazing that i provided her with all evidence possible but she couldn’t provide me with nothing. Absolutely disgusting service. The entire situation had stressed me out enough that i have needed to step away but now i am in a good place, i will be finding the right steps and channels to take this further because im not letting this drop even if o need to go to court! Suffice to say i will never order from here again which is ashame because they have lovely things. When ever i am searching online and an item is suggested, i click on it and it turns out its from shein. Gutted because of it because i am not having my money stolen from them again. £80 is £80 and i work hard for my money as do mean others including my family and friends and i always tell people my story now. Buy at your own risk because as in my case, just because you pay for it doesn’t mean you will get it even though they say…well you have received it, i would waste my time fighting for it if i had and the video i sent proves that i haven’t but shein have stolen from me!

No stars whatsoever. After spending weeks trying to get Shein to except a return and wasting so much time navigating Their disastrous website they now have responded saying” we have gone over the allotted time for sending the items back “ 🤬🤬🤬” the reason why it’s gone over the return allotted time is because of Sheins disastrous customer service, web site mayhem that sends you round in circles….and they drag out the time so you can’t send back. The worst company .

Following on to your most recent response (Shein) we did get your email saying” our request is outside of the time to be able to return items) so that’s why I have put the above .

My items still have not been delivered I have been on the live chat NIGHTMARE I have been informed if I had not received my items by 1607/26 to get back in touch, which I have only to have a response to say please be patient and wait. I have tried to escalate my complaint only to have the automated response please be patient. How do I go about getting my full refund because your process is a nightmare to be direct too.

I had a terrible experience with this company and would not recommend them. I feel completely let down and believe I have been treated unfairly.

I placed an order for a large parcel, but instead of receiving it as one delivery, it was split into three separate parcels. I received two of them, but the third parcel never arrived. The proof of delivery clearly shows that it was delivered to a different address — even the door number in the photo does not match my address.

Despite providing this evidence, the company has refused to issue a refund. Instead, they keep telling me that they will only refund me if the parcel is returned to their warehouse, while ignoring the fact that the parcel was delivered to the wrong address in the first place.

I raised a complaint immediately, but all I have received are repeated ticket numbers and promises to “wait a few days” or “be patient.” It has now been over two to three months, and I am still waiting for a proper resolution.

I spent around £400, which is a significant amount of money, and the way this matter has been handled is extremely disappointing. Customers should not have to chase for months to get help when there is clear evidence of a delivery mistake.

Delivery
Paid for express delivery, 11 days later no sign of my parcel. No one replies on the “live chat” and if you call the number provided on the website to discuss your delivery, you’re informed that they are unable to provide any customer service. Abysmal service

Second time reviewing Shein. They may be a cheap website to buy but a nightmare for returns and refunds. Still waiting to get a refund 🙄 😒 😕

Perfect all round

Different, Interesting products, good quality, not too long to wait for delivery unlike Temu.

Great selection, very helpful if have a query, updated at every stage

I purchased a mobile phone from SHEIN. When it arrived, I found that the quality was very poor and it was not the same as the product shown in the SHEIN app. Because it did not match the description and my expectations, I returned it within the required return period, in its original packaging and in the same condition in which I received it.
After returning the item, I waited for several days without receiving any update. When I contacted SHEIN, I was told that my return did not meet their refund criteria. I repeatedly asked them to explain why my return did not qualify for a refund, but they failed to provide any clear explanation.
I then requested that, if they were refusing the refund, they should return my mobile phone to me. However, they informed me that they could not return the item either. This is completely unacceptable. SHEIN has kept both my money and my mobile phone, leaving me with nothing. I find this extremely unfair and distressing.
This experience has caused me significant mental stress and disappointment. I believe I have been treated unfairly and I am seeking a fair resolution to this matter.
I am going to sue SHEIN under Consumer Rights Act 2015 UK

HOMCOM cooler unit failed within a year, i bought though SHEIN who told me the warranty is 3 months, for electrical goods, this an is an absolute joke and AOSOM didn't want to know either. Avoid both companies and their brands Outsunny, PawHut, Vinsetto
DURHAND:Aiyaplay / ZONEKIZ

Absolute thieving bastards. Scammers! please avoid like the plague.

No wonder you can never get anyone to speak to

Absolutely awful experience. Placed a big order over £200 and they are trying to rip me off half of it. My parcel was split into two which is somewhat normal for them to do the first I received the wrong item but was okay to refund me no issue it happens but my second which was the bigger one arrived completely open. I instantly knew well I ain’t going to have my order all there and apon checking i obviously hadn’t but ALOT was missing. I immediately contacted shein about my issue along with proof from the drivers delivery photo with the bag clearly shown as being open apon delivery and all I have had for the past 4/5 days of fighting for my money back is to check the bag again a million times and that the order was packed with everything. I have consistently said it may of left warehouses in tacked with full order from what they say if true or not I don’t know but then it falls on the issue happening during transport from them to myself meaning someone had robbed me or something had torn the bag wide open meaning Iv lost them during transport. I am continuously met with the same emails check the bag again and they are not to fault and to ‘have a wonderful day!’ I am almost sure their customer service write their replies sarcastically I can just tell by how they word it but I always reply back with a kind regards regardless of the attitude I receive.

I am now in contact with bank to help with this problem and hope to get my money back for the items missing. I will NEVER order from shein again and hope my review will just help someone else if they have the same problem. Just be vigilant when ordering off of here and always have proof of EVERYTHING