SHEIN Reviews 

Sometimes parcel are so squashed.
Not the best on arriving when should

Shein is all great until something goes wrong. Their customer service is awful and do not help at all. They have stolen my money by issuing an incorrect refund and refusing to pay it back. Theives

Shein charged me for items returned exactly as they were sent to me. The photos quality control took showed no damage. Shein customer service seems to be: "send the customer the same generic automated messages refusing to help them, refuse to respond to their actual messages, refuse to escalate to a manager, send them a link to a faulty complaints page and tire them out until they go away". 2 hours wasted in Shein chat with bots claiming to be humans.

Recently ordered goods; having to refund 3 items due to size and quality issues. It's almost impossible to navigate and access a refund via your online services. This shouldn't be the case! Ive taken photos of the items and clicked on the returns which then diverts to the original received orders page. Feeling powerless and deflated with this process.

It was on time and happy how they let me know when my order was out for delivery.

I do not recommend this scammer, they stole my money, Shein is a fraud and disqusting company with pathetic customer service, strongly avoid in any cost for your safety

Ok until you have a problem with an order!

I received an item from Shein which was very different to the product I ordered, I sent them the order number and photos, as requested. They claim they could not verify the item?!?! so it’s up to me to “return and refund” for an item they have incorrectly sent me! I advised them by contacting customer service chat…Very unhelpful and scripted!

I had previously used SHEIN for years and have spent hundreds but given that they tried to make me jump through hoops for an item I wanted refunding for £2.50 for a wrong item they sent me, they can jog on…I’ve now closed my account! It’s their loss. Would not recommend!

The products delivered to not match the products as illustrated, either in material (polyester instead of cotton/linen), quality, or design. Don't waste your money.

Extremely disappointing experience – missing items and no proper resolution

I am extremely disappointed with how this company has handled my order.

I paid for 9 items but only received 3 items!. I contacted customer service to report the missing items only to be told that their warehouse records showed everything had been packed and that the shipment weight matched the order.

I understand that companies have procedures and rely on warehouse records but unfortunately those records do not change the fact that I physically received the parcel and 3 items were missing from that package

I was then asked to repeatedly check the packaging shipping box and wrapping materials. I have now checked everything multiple times including triple checking as specifically requested and I have confirmed time after time that the items were not there.

What I find particularly frustrating is that rather than properly investigating whether the items may have been missed during the packing process the communication has felt as though I am being asked to prove that I am telling the truth. It is incredibly frustrating and quite frankly patronising to repeatedly be told to check the same packaging when I have already done so.

To make matters worse I also have a separate missing package that was marked as delivered despite never being received by me. The delivery photograph provided is hardly convincing evidence of delivery it simply appears to show the parcel being left by a tyre rather than being delivered to me even though the delivery direction stated to deliver to a neighbour completely ignoring the instruction the driver decided to leave it by some tyre!

So I am now in the position of having paid for goods I have not received while being repeatedly directed back to warehouse records instead of receiving a meaningful investigation or resolution.

I am not asking for anything unreasonable. I simply want the company to properly investigate what has happened to the missing items and the supposedly delivered package and provide an appropriate resolution.

The most disappointing part has been the customer service. Rather than feeling like a valued customer whose issue is being taken seriously I feel as though I am being indirectly treated as though I am lying about what I received.
If you are considering ordering from this company I would strongly recommend keeping photographic evidence of your entire delivery and its contents, because if something is missing it appears their internal records may carry more weight than what you actually received.

I sincerely hope someone eventually takes ownership of this situation and resolves it properly because the current handling of the matter has been extremely disappointing.

I refuse to believe this is a real company. Item sent back 5 weeks ago. Delivery confirmed via DPD on 21st June. 'Customer service' says it is in transit still.

If I walked with the item from my house to the warehouse it would be quicker then their service. £200 down and no sign of it ever returning.

I provide the tracking link and tell the agent to click on it and tell me what she sees....she replies and tells me to click it and read myself. Wonderful.

I can even predict I will get a copy and pasted response telling me my case has been expedited and I will get a response. But we all know the answer don't we?!

Ombudsman route it is!

fake apps can’t trust

Pathetic and useless company, there automated payment verification process doesn’t work, you provide exactly what’s asked and it gets rejected. There customer service teams are not real and ignore you, honestly the worst company I’ve tried to order from or try to get a resolution from, avoid them at all costs as they are pathetic, and the fraud team are legally blind.

This situation is entirely unacceptable. The parcel was left unattended outside and subsequently stolen. Despite this, Shein has declined a refund, directing me to Evri, even though Shein is responsible for the parcel until it is successfully delivered to me. The lack of responsiveness and misleading information from staff is concerning. As a registered disabled individual, I find this particularly distressing, as my funds have been misappropriated.

So here we are again with another terrible review of this awful company. After waiting for nearly 4 weeks for a parcel that has been out for delivery for about two weeks with that terrible terrible other company they use for deliveries, my parcel is still not here. I have contacted them several times and I just get an automated service telling me that I’ve got an hour wait until the 28th of August. I’ve asked him for a full refund because I have waited well beyond the date that I should’ve received my parcel. They truly are the worst company in the world and the delivery company that they use are equally as bad. I have had some nice goods from this company but this time has really put me off ordering anything else. They literally steal your money and run do not use this company if you want to lose your money and not receive any goods and definitely do not go anywhere near that terrible terrible awful. EVRI, as they are just as bad will never be ordering from either of these companies again if I could give them -100 stars I would because they don’t even deserve half a star let alone one.

Sent further information 5 days ago and still not had a response regarding this matter. This has been going on for over 3 months.

Really unhappy after I ordered a large item (cabinet) from shein fot the first time after being impressed with the 3 day delivery and that it was cheaper than Amazon. Item was sent the next day but as soon as the delivery driver left I tried to move the parcel and realised it was very heavy- it was a 50lb bathroom sink which I hadn’t ordered despite it having my name and address on. I tried using shrubs online chat but that was ridiculous with the agent (who I’m sure was AI) saying I had to unpack it to photograph when it was in a wooden frame and I’d sent a photo of the box showing it was a sink. He said they’d have to look into it. I tried requesting a refund but it says I’m responsible for returning it as it’s an oversized item! Two days later I’ve not heard anything and I’m £43 out of pocket with no cabinet and a massive heavy sink I want rid of from my house! Tried calling customer service and says not accepting calls. Even if I take the financial loss and buy from Amazon I’m stuck with a sink I can’t get rid of. It’s ridiculous. Shein should be sending a replacement or refund immediately and arranging got their sink to be collected asap. Don’t buy large goods off shein!!
25/8/26 now been asked to post back at my expense and then send the receipt to them! Can’t get any standard delivery company to do this as I can’t physically take it anywhere and it weights over 15kg limit (it’s 25kg). Absolutely ridiculous.
27/8/26 telling me to keep the sink and they will send another cabinet but I’ve had to buy elsewhere now do asked for refund and told them they are required to collect the sink which I have no need of and will cost me money to dispose of. No idea why it takes several days to get a response after every message.
29/8/26 no refund no collection of sink just never ending stream of messages from customer service people asking same questions as if starting all over again. This is all over social media as how shein “deal” with complaints
1/9/26 now a senior representative looking into it as of 29/8/26 but not heard. Still no refund, still stuck with a sink I didn’t order. When are shein going to take responsibility?

They charge for a bikini has apparently the protection was missing when I didn’t even open it ! Scam !!!! It’s unfair
I told them but they don’t want to hear anything ! They told me we are sorry to heart that !

DO NOT SHOP WITH SHEIN! I was told I’d get 3 free items if I spent £7 which I was looking forward to! Only to then have the items I chose for free not be included in my £7 order! I spoke to customer services and they were rude and did not resolve the issue!
They are a horrible company and as a usual loyal customer and have never had issues until now, I will never shop with shein again! Rude and horrible!

⁸Extremely disappointed with Shein customer Service. I have asked several questions over the past few months but they couldn't give ne a answer to any of them. They also kept send me generic templates with the same message over and over again. I definitely wouldn't ask them anything.
I have asked them several time why I can't verify my email address and why I am not getting my order confirmations from them and they keep saying I have blocked them when I know I haven't as their email address is in my safe senders list. I also ask they about my points and they keep sending me replies to the same points question. I have put complaints in to them and asked to speak to a senior manager, but I haven't had a reply to this, they keep avoiding the request. I can't email you a response to your email as I don't get your emails.

I have recently had to replace most of my clothes and had a look at Shein . I am absolutely hooked on it now . So easy to order from it online , good delivery service and fantastic choice in all departments.