I have ordered loads from Shein recently and all the clothes have been the right size, good quality and fast delivery. The only worry I have is that I've read reports about chemicals used in the cloth... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shien is a very good shopping app. It has loads of great deals and offers. Although i think the shipping could be a bit cheaper with the more you spend. But in all fairness its a great app and has gre... See more
Sometimes parcel are so squashed. Not the best on arriving when should
Company replied
Good experience overall，i like the style and price, shipping is good as well, but the fabric... cheap enough. Considering the price, it's good though
Company replied
Company details
Written by the company
Fashion for every girl! We bring you the latest trend items at amazing prices. SHEIN is an exciting online fast fashion retailer with 200+ new styles launched on a daily basis. SHEIN APP is ranked top 10 in retail apps, with 10 million registered users from over 200 countries.
Written by the company
- FASHION FOR EVERY GIRL!
- As an online fashion retailer, SHEIN website comes in 7 languages and available to anyone who has an internet service. SHEIN’s global design team and buying team are bringing over 200 styles to our customers on a daily basis at affordable prices.
FREE SHIPPING!
Free shipping on orders over £35
Contact info
Aldagte Tower, E1 8FA, London, United Kingdom
- shein.co.uk
3.6
Average
60K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Bought a bunch of sticky notes
Bought a bunch of sticky notes, and while they looked the same as the picture, they don't stick at all!
September 1, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
shein has become expensive but i still…
shein has become expensive but i still prefer to shop with them, however they always choose evri to deliver my stuff and they always have some sort of issue getting the parcel to me. need better delivery companies
September 5, 2025
Reply from SHEIN
Hello
Thank you for sharing your feedback with us!
We greatly appreciate hearing from our customers and value your suggestion .
We've shared your suggestion with our team for evaluation, as it directly helps us enhance services and improve the experience for all customers.
Thank you once again for your support!
SHEIN is easy to use and you get some…
SHEIN is easy to use and you get some great items at great price. Very happy and will continue to use.
October 16, 2025
I thought Shein were good until my…
I thought Shein were good until my parcel was stolen. I have pictures from logistics of my closed front door and parcel on my gate. After being on messenger and website for ages, they kept sending me the same message to send proof. How can I send proof of a stolen parcel. Will shop with Temu from now on.
September 5, 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Shein is the worst company ever for…
Shein is the worst company ever for delivering items they sometimes can take up to nearly a month then you have to reorder and wait all over again.as the sizes are never right.. Definitely won't use again.. Disappointed
August 25, 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Shame on you Shein for ruining my son's…
Shame on you Shein for ruining my son's birthday present iam usually happy with them.Not this time I used a four pay app to place my order and they wanted me to send verification it was me after many attempts they canceled it because I couldn't send them the right documents even after calling to find out what they needed nothing was satisfied to them but yet no one could tell me exactly what to send.very disappointed snd unsatisfactory customer service.
September 4, 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Thieving liars / scam!
Liars , Thieves , Scam! Sat away . in league with relay and deliberately pretend to ship and steal items and expect you to just give up - no customer support - all useless and don't care at all- shouldn't be legally allowed to trade. worst company ever . Edit : theres no point giving you more info - ive had over a hundred chats with you guys and you never say anything different - just say more lies and refuse to help - don’t pretend you care now on here to save face - awful awful people
September 5, 2026
Unprompted review
Reply from SHEIN
Hello!
We sincerely apologize for any inconvenience caused—your experience is incredibly important to us 💝
According to the information you provided, we've identified your inquiry submitted via the SHEIN app and our dedicated support agent is expediting the resolution.We guarantee a clear response within 24 hours, and you can monitor real-time updates anytime in "Service Records".
🔹 Steps to Access:
Open SHEIN APP → Tap "Me" at bottom → "Customer Service" → "Service Records"
Your feedback lights our path forward—we look forward to assisting you further.
Did not receive my package was left on…
Did not receive my package was left on doorstep when not home and was not there when I returned from work. Shein customwe service very unhelpful and basically said I had to submit evidence of not receiving package and just kept getting submit evidence request sent, swear customer service is a bot as not listening to what I was saying. So £50 down as literally no customer service! Avoid
September 1, 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
I ordered items
I ordered items, kept most of them but returned a couple of them including an umbrella which didn’t work and wasn’t fit for purpose, they said they cannot refund it as didn’t match description yet I sent pictures and placed in the bag with the other return. Also be aware when buying cosmetics this is China so they have to mandatory test on innocent animals which is cruel and for no reason
September 4, 2026
Unprompted review
Do not trust Shein
Once again despite supplying shein with proof that i have not received my refund as they requested they still have NOT refunded £31.25 which they have owed me since July! Be very careful using shein. I am seeking advice on what I can do to get the money they owe me back!! I did like their products but I can no longer trust shein. It is only a small amount that they owe me but if they keep all their customers refunds it will be a large amount. DO NOT TRUST SHEIN!! Once again shein say they have sent a reply which they have NOT!!
July 10, 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Worst customer service ever
Worst customer service ever and even more terrible refund process. Have spent hours to explain plain simple issue. Still not there. People at CS are either actually dumb or pretend to be dumb to get away with not doing the right thing. Have tried to explain 15 times they just don’t get it and keep coming back with same response. No chat history being looked at just asking same question again and again……….
September 3, 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Absolutely shocked at what I received
Absolutely shocked at what I received. I ordered a white lady vase which arrived, 4 steel signs which arrived, and a large vintage vase in black which didn't arrive, because I was sent 4 tiny clear plastic dots instead which I can't actually believe???
My PayPal receipt clearly shows a large vintage vase. How on earth can they get it so wrong and scam people. Passed over to PayPal to sort. I won't ever order again!!!
August 29, 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Stay clear
Stay clear! Received my order with missing items and waiting for 5 weeks to receive an update, and kept being told "nothing was missing from my parcel". No offer to send the missing items as a replacement or refund. So so bad!
September 3, 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Not a company to be trusted
Not a company to be trusted. I bought 3 pairs of shorts, they came in 2 separate packages. They were all slightly too large so I asked to return them. They said to return them together but then refused to pay back for one of the shorts because they didn't recognise it as part of the order and said I couldn't respond to their message. They clearly have the returned shorts yet will not refund. I will never be using them again.
September 1, 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
I have been with Shein for a few years…
I have been with Shein for a few years and l am very happy with them the clothes,products,shoes,furniture are good stuff 🙂
October 27, 2025
How am I being charged £19.67 for a…
How am I being charged £19.67 for a refund that is stated as free to return ??
Then told I sent a defective item back which cost £18 ? Still make no sense as more than item which was not defected
Asked for photo of deceive item there is a slight Mark on heel of show clearly can be wiped off as looks like it from bag or packaging shows heel bottom never been outside but they charging me £19.67 awaiting a manager but no hope
Update- manager resolved did suggest gesture of goodwill but when I never caused the defect I don’t see this as a gesture of goodwill but grateful they have resolved
September 2, 2026
Unprompted review
Reply from SHEIN
Hello!
We sincerely apologize for any inconvenience caused—your experience is incredibly important to us 💝
According to the information you provided, we've identified your inquiry submitted via the SHEIN app and our dedicated support agent is expediting the resolution.We guarantee a clear response within 24 hours, and you can monitor real-time updates anytime in "Service Records".
🔹 Steps to Access:
Open SHEIN APP → Tap "Me" at bottom → "Customer Service" → "Service Records"
Your feedback lights our path forward—we look forward to assisting you further.
Very happy customer!! 😊
I was apprehensive at first about buying anything from Shein but I can honestly say they deserve the five stars🌟🌟🌟🌟🌟! They deliver very quickly, inform me of when my goods are shipped, email me the delivery day/time. I have had great bargains and the choice is amazing!! I recommend them A++++++
August 12, 2026
Unprompted review
SHEIN is holding £80 of my money in my…
FINAL UPDATE (Friday): Your customer service is an absolute disgrace. I have been dragged through a broken chatbot loop for days, hung up on by your UK phone line agents who lied and claimed you had no supervisors, and now your departments are completely contradicting each other. Your PR team replies here claiming you are fixing things in my 'Service Records', while your senior email team sends an email permanently banning my account.To make matters worse, you completely ignored my explicit instructions. I told you repeatedly that I did NOT want a wallet refund because my order is extremely urgent and I needed to use that £80 balance directly at checkout. Instead of manually whitelisting a legitimate customer and fixing your algorithm's mistake, you took the lazy way out, banned me permanently, and forced an unwanted refund back to my card that will now take days to clear.You only initiated this refund because you got caught publicly withholding £80 of my personal funds. Your automated system is broken and your staff are incompetent.
September 1, 2026
Unprompted review
Reply from SHEIN
Hello!
We sincerely apologize for any inconvenience caused—your experience is incredibly important to us 💝
According to the information you provided, we've identified your inquiry submitted via the SHEIN app and our dedicated support agent is expediting the resolution.We guarantee a clear response within 24 hours, and you can monitor real-time updates anytime in "Service Records".
🔹 Steps to Access:
Open SHEIN APP → Tap "Me" at bottom → "Customer Service" → "Service Records"
Your feedback lights our path forward—we look forward to assisting you further.
Awful service
Awful service - every parcel I order gets diverted to an in post locker never arrives at my home address - SHEIN won’t help me and neither will InPost - I have my home address as delivery address but they always divert
September 2, 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Sh .....it more like
Sh .....it more like. Hmm as a man why am I seeing bras women's clothes etc. Settings is sooooooo hard to find. Hardly anything worth buying. I think that I have all the camping gear swim goggles and swimwear I need. No reason to go back. Pointless game trying to get an £8 discount takes weeks and weeks to do. Can speed it up slightly by buying stuff and inviting friends. I wouldn't want my friends to suffer thanks very much!
September 1, 2026
Unprompted review
Reply from SHEIN
Hello!
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
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