SHEIN Reviews 

Returned items and lied about product issues that meant I was given a partial refund. Poor disputes process. Will not be buying again.

Very Difficult to get a returns label infact I couldn't get a phone number that I could get though to either, can't speak to anyone and wrong sizes are often sent.

I recently purchased a cooling blanket which was not cool at all. I asked for a refund and was offered 20% discount off a future purchase and to keep
The product. I declined and asked for a full refund which was issued. So thank you

Ive ordered most my clothes of here . There quality is excellent. The customer service is on point . , delivery bit long depending on the weeks or days I guess . I'm in the uk . I always go back there reasonably priced .

FUMINGGGG! have always shopped with Shein for years now… did 2 orders totalling to £300 … 25 items however I only received 19 of those items ! 6 were missing - they were either never packed or packed in VERY VERY poor packaging and came out. I did notice the bag open slightly and the sticky part of the bag had curled up/peeled off… I would assume this was due to the hot weather and parcel being delayed by the e Courier … however matter being is that I have not received 6 items I have been chasing Shein up non stop since yesterday expressing my anxiety issues and worry regarding this matter 1. having to pay for the items i’ve not received and 2. having to buy replacements again out of my own pocket due to Shein failure to deliver my original order in time for holiday! Lilith, Ariana and Sasha and whoever else I have spoke to are rude and dismissive! They simply copy and paste messages without even TRYING to help ! I am at my wits end and will be taking things further if this isn't resolved properly! No “investigation” has been conducted as shein keep stating otherwise they would find I actually have NOT received said 6 items I am FUMING AT HOW Ive BEEN TREATED ! Will be avoiding shopping here again and wont recommend every to avoid and go to highstreet retails instead atleast you can deal with the issue in person and get treated like a human not an animal!!!!

I ordered 8 dresses and every single one of them had to be returned due to awful quality. None look anything like the photo. Please don’t fall for the photos!! To top it off they charge 10% to return and retained 90% of one item because it was tried on. I’m still waiting for a return of £300 as they are saying the returned items are not consistent with the return. £300 of my money!! Scary company. They have you by the balls and they know what they are doing. I’ve shopped at SHEIN for years. Never again. Lesson learned. A Lot of money lost 😡

Absolutely love a Shein bargain 👌

Would be 0 stars if possible! Last time I returned (unopened) clothes, I was deducted money from my refund because I didn’t tell them the clothes were stained (how would I know if I didn’t even open it! They sent it damaged!). Now returned a dress and took photos to say it was damaged and they deducted money because it was damaged? Make it make sense! That’s why I returned it!!! Customer services are useless.

I’ve shopped with SHEIN for a while and although some items aren’t great quality I rarely return due to the price. My recent return experience was appauling. I sent back two unworn bikinis (only tried the top of one on and as they were both the same style I didn’t bother with the other) both with the sanitary stickers still attached on the bottoms. The stickers were barely secure when they arrived on one pair, but SHEIN claimed they “weren’t attached” on return and refused my refund but they absolutely were as I made sure they were stuck as much as I could.
If you’re returning anything, take photos of every angle. Their return checks clearly aren’t reliable, and they try anything to keep your money.

Delivery has not arrived did the Shein chat as was basically fob off. Customer service is atrocious and have no interest in helping I have been chatting for 2 days and still not getting anywhere

Sadly, this is my second complaint about the same order. I have to say again that this company is utterly fraudulent and has treated its buyers with complete disregard. I am left with a bag of unwearable and unsuitable clothing, which I have repeatedly requested to return for a refund.

They ignored my requests and went completely silent, as if the matter had nothing to do with them. I strongly advise others to be very careful when dealing with this company.

I haven’t receivd my order they’re refusing to refund me so upset . DONT SHOP FROM HERE A SCAM GSO18S02T0019VE

I dont know how I would ever cope without Shein. Anything you can think up that you need you can get it from Shein at such an affordable price

Good quality clothing for a really good price ,delivery is good too

Shien don’t deserve any stars. I have spent hundreds of pounds over the year buying from them. I recently bought and returned a pair of trainers from them. I tried to upload the post office reference and their system wasn’t working. I tried several times and I kept on getting the same message. Then I checked their website to see if the item had been delivered to them. It had been delivered to them, so I was just waiting for it to be assigned to my account. This was on the 17th of June. It is now the 21st of July and I still haven’t received any refund. Just a message on my account that I hadn’t sent them proof of postage. Not only that, you can’t speak to anybody and when you phone you can’t speak to anybody. The whole company is being run by incompetent morons. I will never order from them again.

Just Love Love Love SHEIN
From holiday clothes to baby clothes even decorations the house
SHEIN never disappoints and always looks amazing

Shein - What An Appalling Company Woww! I've Always Had The App But Not Really Put In Any Orders Until Recently, OMG I Should Of Kept My Money & Gone With Someone Else, My Order Did Arrive But 1 Of My Order Was Missing & Still Is, I Did Challenge It But No Joy, Same Old Crap From People Who Can Just About Understand English, I'm So Not Surprised, No Refund, No Missing Order, Disgusting Company, Clothes Become A Higher Price Once When You Add Them To The Basket, Absolute Rip Off, Stay Away People, Find Someone Better!!!!

(UPDATE) - After A Long Time Having The Shein App & Account On My Phone, I've Now Deleted My Account & Removed The Useless Shein App Of My Phone, My Honest Suggestion For Others Using This Disgusting App (SHEIN), Please Get Rid, You Will Be Better Off Shopping Elsewhere.

I have shopped with them for a few years and was generally happy, even though delivery is slow and orders sent in multiple deliveries, meaning you have to wait for all parcels before you can return to avoid extra charges. However, now they are scamming you out of money when returning items - extra charges for customs (in the tens of pounds per return) and even lying and saying you have damaged items and refusing to refund. I will not shop with them again and my advice to anyone who does, make sure you take detailed photos of every item you return so you can prove you haven't damaged items or they will keep your cash.

Multiple missing items. Company has replied twice stating that there in fact was no missing items, effectively insinuating that we are liars.

Awful customer service. Stay away and do not use if you do not want to be insulted.

Never had a problem! Great customer service and prices