Novorathelabel Reviews 

I bought the dress for a last minute event and was worried it wouldn't arrive in time. It turned up the day before and looked great straight out of the packaging. Barely needed steaming which saved me a lot of stress.

Please Please Please do not purchase off this website!!!!
I had a very disappointing experience with Novora The Label. The quality of the clothing I received was far below what was advertised on their website. The material, stitching, and overall finish were extremely poor, and the items looked nothing like what I expected.

What was even more frustrating was the customer service. Their website states that refunds are available under certain conditions, but when I tried to arrange a return and refund, I received no meaningful assistance. Multiple emails went unanswered, and it became almost impossible to get a response regarding my refund request.

As a customer, I expect a company to stand behind its products and honour the policies it advertises. Unfortunately, that was not my experience. Based on the poor quality of the clothing and the lack of communication, I would not purchase from this company again and would advise others to research carefully before ordering.

I emailed about needing my order for an engagement party on 7 November and was reassured it would arrive in time.

Since then, my follow-up questions have been met with generic replies and the same tracking link, without a delivery estimate. My parcel is still in Singapore.

I’ve requested a full refund, including shipping and any return costs. Very disappointed with the communication and customer service.

You should not even be able to give them one damn star as service is sooooooo pathetic and disgusting!!!! Such a pissy company too, you can’t even call them, they have no social media profiles as they know people will be blasting them with the worst service reviews EVER!!!!!!!! DO NOT ORDER FROM THEM!!!! Service is pathetic and then they don’t refund you!!!!!!!

The sunglasses are such a good shape. They don't feel heavy and actually stay in place instead of constantly sliding down my nose.

This dress looked quite simple on the website but is much nicer once it's on. The back detail makes it feel a bit more special. Fabric also feels thick enough that I wasn't worried about it being see through.

Bought the jumpsuit for a friend's engagement party and it worked perfectly. I was worried it might be too long because I am quite short, but the length was manageable with heels. The fabric has a nice weight to it and didn't crease much either.

Do not order from this so called fashion label. Very poor and cheap quality dress for a ridiculous price!!! Absolutely shocking delivery times, AVOID THIS COMPANY and save your money !!!!!!!

I am SO sick of waiting for this order. Desperately wish I'd looked up company reviews..I saw it was a NSW business and trusted that.. to find it is all out of China and comes snail post. Almost 3 weeks later its still not here. Purchased these items for an event thinking 2 weeks was enough time.. certainly not. No replies to emails asking for ETAs. Honestly unless you want items for an event next season, don't bother.
And now I'm worried they'll all look cheap and I'll begin the tedious task of trying to process a return.. which going by other reviews doesn't sound very easy.
UPDATE- Literally received the order today! DO NOT BUY FROM THIS COMPANY. the quality is absolutely terrible, do not look like the pictures on their website at all (obviously someone else's photos and they have tried to copy their items!!). Bought a skirt set that said linen blend, the item that arrived is a polyester with the print slapped on top, literally edges are cut out by a machine. Smells like chemicals!!! Very unimpressed. Will update once I hear back from them and see how the return/ refund pans out.....!

Absolutely horrible experience. I ordered a dress and didn't hear anything for 2 weeks. I emailed the team multiple times and they kepy saying it has been shipped but when I asked for shipping information they don't respond. It has been 4 weeks no, no answers or dress. I have requested a refund but I doubt I'll get that..

The dress I received was of such poor quality and nothing like the picture online. When I contacted them I was offered a 15% refund or replacement (but I had to pay shipping fee). When I asked for a replacement they agreed and said the would get back to me with the shipping fee and I have never heard from them again. Would never buy from his company again.

Customer service is a joke. 30 day return policy is not a thing. The dress was $100 and they are forcing me to cover shipping back which is $70. Refusing a full refund. Shipping is not accurate, needed my dress for a wedding and it came late. Disappointed. Would not recommend to anyone.

I ordered and paid $90 for a burgundy colour jumpsuit. After a very long shipping time with no updates a blue jumpsuit arrived. The material was very very poor and looked nothing as advertised.
After 5 emails the company finally agreed to only a 50% refund even though they had sent the wrong item?
Very disappointing!

Very poor quality and not anything like the advertised product. Made return process very difficult and as a result I decided not to spend the extra $70 to return items in fear id never get a refund back anyway. Terribly made products and very poor quality. Do not shop here!

Wish I could give zero. Extremely disappointing quality and appalling customer service, do not recommend!!!

I would strongly advise against purchasing from Novara The Label. The dress I received was extremely disappointing and looked nothing like the images advertised, with noticeable differences in the fabric, pattern and colour. To make matters worse, the item arrived with faulty stitching. The quality was nowhere near what I expected and, honestly, it looked more like a poorly made sample than a finished product worth selling to customers.

What has made this experience even worse is the absolutely exhausting customer service. I have now spent five days going back and forth over half a dozen emails or more, trying to resolve an issue that should never have occurred in the first place. Instead of taking responsibility for supplying a faulty item that does not match its advertised images, the company has repeatedly tried to convince me to keep the dress by offering partial refunds.

I should not have to spend days fighting for a fair resolution when the product arrived faulty and was not as advertised. The constant back-and-forth, repeated offers to keep an item I do not want, and the expectation that I cover costs to resolve a problem that is not my fault have made this an incredibly frustrating experience.

A retailer should stand behind the products it sells, provide accurate product images and offer reasonable customer service when something goes wrong. Based on my experience, Novara The Label has failed on all three fronts.

I am extremely disappointed in both the product quality and the way this situation has been handled. I would not recommend this retailer and would not purchase from them again. I also believe the concerns around product representation, faulty goods and the handling of customer complaints warrant attention from the ACCC.

Save yourself the stress, time and disappointment. Think twice before buying from this company.

The trousers looked great but were too long for me. The waist fit was perfect though, so I decided to get them altered rather than return them.

AVOID NOVORA THE LABEL – Absolutely Disgraceful Customer Service!

If I could give this company zero stars, I would.

I have never experienced such frustrating, dismissive and appalling customer service.

I ordered a dress from Novora The Label, only to discover after receiving my shipping notification that the product linked to my order was a completely different design from the one I had purchased. Even more concerning, the original dress had seemingly disappeared from their website.

I contacted Novora immediately, before the parcel had even arrived, to question the discrepancy.
Rather than properly addressing my concerns, they insisted there was no significant difference between the two dresses, despite the obvious differences in the product images.

I made it abundantly clear that I did not want a substituted product and requested a full refund.

What followed was an absolute circus.

Despite countless emails, Novora repeatedly ignored my refund request and instead offered me store credit, replacement products that would require additional shipping fees, a 20% partial refund and, eventually, 30% store credit.

The parcel has now arrived and remains completely unopened in its original packaging. Yet Novora continues to refuse my request for an immediate full refund, instead pointing to its international returns policy and telling me I would be responsible for international return shipping costs and potential customs charges.

Their repeated excuses about international warehouses and environmentally friendly shipping practices are utterly irrelevant to my complaint.

I did not change my mind about a dress. I raised concerns that the product being supplied was not the product I had agreed to purchase.

The complete lack of accountability is staggering.

I have now lodged a formal complaint with the ACCC and am pursuing further avenues to recover my money.

What makes this experience particularly infuriating is that I contacted them BEFORE the parcel shipped.
They had every opportunity to resolve the issue, yet repeatedly told me to wait until delivery.
Now that it’s arrived, they’re continuing to put obstacles in the way of a refund.

Their customer service responses feel scripted, dismissive and designed to wear customers down until they simply give up.

Think very carefully before ordering from Novora The Label.

Based on my experience, if something goes wrong with your order, you could find yourself spending weeks fighting for a resolution while being offered everything except the refund you’ve requested.

Absolutely disgraceful. I would never purchase from this company again.

UPDATE: As of writing this review, I have still not received my refund.

I waited weeks for my order and it never came I got a refund they said it was shipped but it was just sitting in there warehouse do not go here scam

Really like the jacket. One sleeve had a few creases from being packed but they came out easily after steaming.

Ordered a blazer for work and was surprised by how structured it feels. It sits really well on the shoulders without looking too stiff. Delivery was also quicker than I expected.