Love that they have maternity options. Dress also arrived sooner than expected with a free dress bag. The only real complaint I have is that there is a lot of sloppy stitching. Nothing that would be n... See more
Company replied
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Review summary
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Purchasing through the website was fast and easy. They shipped and delivered my order quicker than expected. Im just disappointed because the dress isn't an exact match to their online listing. I stil... See more
Company replied
The quality is consistent with the price; the garments are very comfortable, in any case. I recommend choosing one size smaller than what is shown in the size chart. Shipping was perfect—it even arriv... See more
Company replied
The dress is beautiful and arrival times were quick. I had to order a custom made dress due to the sizing of the standard dresses, I was concerned about the length not being what was displayed so rea... See more
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Company details
Written by the company
Azazie is an online bridal party and special occasion retailer. We make bridesmaid dresses, wedding dresses, mother of the bride dresses, flower girl dresses and formalwear for proms and events, in dozens of colors and in sizes 0 to 30, with custom sizing on most styles. Every dress is made to order, which is why we offer try on samples, free color swatches and a detailed size guide before you buy. Our Customer Experience team is here every day. Live chat is open daily from 8 AM to 4 PM Pacific Time through the chat icon on azazie.com. Phone support in English runs Monday through Friday from 8 AM to 4 PM Pacific Time at +1 (570) 676-1615. Email reaches us at any hour at customerservice@azazie.com. Orders can also be tracked, returned, exchanged or reported for an issue at any time from My Orders on azazie.com. We invite every customer to review us here, whatever their experience, and a member of our team reads and answers every review. If something has gone wrong with an order, we want to know about it and we will work with you to put it right. Thank you for trusting us with your day.
Contact info
100 Century Center Ct, Suite 800, 95112, San Jose, United States
- +1 (570) 676-1615
- customerservice@azazie.com
- azazie.com
3.9
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
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the dress was well fitted and good…
the dress was well fitted and good quality; just needs slight alteration
October 29, 2026
I couldn't be happier
The dresses were amazing! They shipped quickly, fit true to the measurement guidelines, and the try-on return process was seamless. I ended up buying my bridesmaid dress for my friend's wedding and I love it
October 29, 2026
Another Winner
The dress is beautiful! High quality fabrics, great tailoring, perfect fit! LOVE Azazie! I've ordered from Azazie many times, but now I can truly say that they are my first choice for a formal, designer look!
October 29, 2026
Found the perfect dress
Ordered a couple dresses to try on and had no trouble returning them and getting refunded. Found the perfect MOB dress for my daughters upcoming wedding!
October 29, 2026
Dresses are well made
Dresses were well made, look exactly like they do on the website and we shipped timely. The dress sizes are also accurate.
October 29, 2026
Delivery time and Quality of the dress
October 28, 2026
I liked being able to try on before you…
I liked being able to try on before you buy. If a dress isn’t what you expected returns are very easy. You can order color swatches ahead of time to get a better understanding of the different color and material options.
October 28, 2026
The website was difficult at times not…
The website was difficult at times not saving my info. And when I got my dress it's big and I have to get it fitted.
October 28, 2026
Quick delivery and looks just like the…
Quick delivery and looks just like the picture. Good quality as well. Very happy with the dress!
October 28, 2026
I’m disappointed with the dress I…
I’m disappointed with the dress I purchased. It arrived covered in stains and looks like it had been worn and then resold. Nowhere on your website did it state that I was buying a used dress.
I hope you don’t do this to other customers.
October 26, 2026
Dress came quickly
October 28, 2026
Reply from AZAZIE
Thank you, Lindsey! We're glad your dress arrived quickly and hope you love wearing it.
Azazie Customer Experience
Great product
I love that it comes with padding and a dust bag. It really adds to the bridal experience where other shops fell short. I can’t get over the price and the quality for the price. Thank you Azazie! I found my wedding dress!
October 28, 2026
Reply from AZAZIE
Congratulations on finding your wedding dress, Mariah! We're so glad the padding and dust bag made it feel special.
Azazie Customer Experience
Sizing Issues (first time ever)
I have gotten at least 3 other dresses from Azazie and never had issues with custom sizing. However my most recent purchase the sizing is completely off. I checked my measurements and I’m really unsure how they could be messed up. Really disappointed as I’ve never had issues in the past.
October 28, 2026
Reply from AZAZIE
Thank you for being a returning customer, and we're sorry this dress didn't fit like your others. Since your custom dresses have always fit before, we'd like to look into this one properly. Please email customerservice@azazie.com with your order number and a few photos of the dress being measured flat (bust, waist and hips), and we'll compare it against the measurements on your order.
Azazie Customer Experience
Very customer friendly
Very customer friendly, easy to order from. Love the try before you buy option. Dresses are great quality and reasonable prices.
October 28, 2026
Reply from AZAZIE
Thank you, Staci! We're glad Try Before You Buy made ordering easy for you.
Azazie Customer Experience
So far so good
So far so good, the quality seems nice.
Still waiting for two more dresses.
We will see once I return the ones I do not want, how the rest of my experience goes.
October 28, 2026
Reply from AZAZIE
Thank you, Stacey! We hope your other two dresses arrive soon, and we're here if you need anything with your returns.
Azazie Customer Experience
Fabulous dresses
Fabulous dresses, so much choice . The quality of the dresses are amazing and the try on dresses are such a good option for right sizing.
October 28, 2026
Reply from AZAZIE
Thank you, Christine! We're so glad the try on dresses helped you find the right size.
Azazie Customer Experience
Reply from AZAZIE
Thank you, Jessica! We're glad you loved the dress.
Azazie Customer Experience
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