Missrosier Reviews 

558
•
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 387 reviews, most reviewers were unhappy with their experience overall. People frequently complained about excessive delivery delays and frustrating refund processes, noting that customer support repeatedly offered store credit instead of issuing cash refunds. Consumers also stated that the delivered items suffered from poor craftsmanship and looked completely different from the advertised website pictures. Some reviewers were happy with their experience, mentioning that the purchased dresses were stunning, comfortable, and beautifully crafted for special events. Customers additionally appreciated receiving numerous compliments when wearing these gorgeous statement pieces to various weddings and celebrations. Buyers often mentioned that the items fit nicely when sizing was correctly chosen.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and appearance, with many customers expressing... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the stunning materials, beautiful... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as some consumers faced severe delays, missed... See more

Refund

Customers had negative experiences with refund because reviewers struggled for months to get their money... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I recently bought my birthday dress from them. It was definitely worth my while as I got many compliments from them. However, I did have to get my dress altered (something that’s rarely done) to fit m... See more

Company replied

Rated 1 out of 5 stars

Horrible ! Do not order from this company . I emailed for a return authorization ( as stated for the return policy ) they never responded . I waited 3 weeks and contacted my credit card company then t... See more

Company replied

Rated 1 out of 5 stars

I bought a dress for a special occasion. Time frames for order processing were stated as 1-5 work days, just in time for the day I need it. 5 days passed - nothing. Emailed them and found out that... See more

Company replied

Rated 1 out of 5 stars

I never received my order. I am actually glad the postman wasn't able to deliver the parcel after I saw the reviews. I reached out to Miss Rosier customer service team to explain that my parcel is get... See more

Company replied


2.7

Poor

TrustScore 2.5 out of 5

558 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 54% of negative reviews

Typically replies within 1 week

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2.7

All reviews

(558)

469 reviews in the last 12 months

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Rated 5 out of 5 stars

Stunning

I’m 5’2 so I cannot complain about the length because I could have altered the dress but I wore higher heels and it looked beautiful. It worked perfectly for my black tie event. The packaging it came in was safe and secure. The quality was amazing and I truly loved this and felt like a princess in the dress. True to size thank goodness.

October 31, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful dresses for my anniversary trip

I bought two dresses from Miss Rosier for my anniversary trip to Miami, and I loved them both! Both dresses were great quality and made me feel so beautiful. The designs were elegant and perfect for celebrating such a special occasion. I am so happy I chose them for this trip and would happily shop with Miss Rosier again!

October 22, 2026
Unprompted review
Rated 5 out of 5 stars

The service is fantastic

The service is fantastic, The quality and design are amazing. I have been purchasing this company for a few months now . I love their products and designs. I tried to return one set due to I ordered maxi set however the team offered me to not to return the item but accepted my exchange with just cost for posted , I keep the item I like to return. So generous company I never found a company well offer like this.

There are a few concerns regarding sizes, the size is a little bit small I would recommend going one size up.

I would highly recommend This company Miss Rosier!!!

November 4, 2026
Unprompted review
Rated 5 out of 5 stars

I recently bought a dress from Miss…

I recently bought a dress from Miss Rosie and everything went smoothly. The dress was just like in the photos and videos and the quality is good. I also did not had to pay additional tax for having it import. I will definitely be buying more from them in the future

October 24, 2026
Unprompted review
Rated 5 out of 5 stars

Stunning dress, excellent quality!

I ordered my dress, then read some awful reviews about quality and long delivery times so tried to cancel. It was already in transit though which im so happy about now. My dress arrived after one week and it was absolutely stunning! The quality was incredible, it was very heavy due to the amount of crystals. I wore it to a ball and i must have been asked about 30 times where I bought it. My most complimented dress ever! Im not trying to undermine anyone else's poor experience, but mine was excellent so I would have no hesitation in buying from Miss Rosier in the future.

October 9, 2026
Unprompted review
Rated 1 out of 5 stars

This is by far the WORST shopping…

This is by far the WORST shopping experience I have ever had in my life!

First of all, the dress I ordered was not even available. I placed an order for a specific occasion, and now two months have passed. I have received neither the dress nor my money back!

I am absolutely sick and tired of wasting my time constantly chasing you for a refund. Instead of resolving the issue, you keep sending me ridiculous excuses, claiming that a full refund is somehow not possible.

You ignore my questions, refuse to provide clear answers, and continue to hold my money without delivering the product I paid for.

This is completely unacceptable and looks like outright FRAUD. Your behavior is absolutely disgraceful!

I am giving you one final opportunity to issue a FULL refund immediately. If this matter is not resolved within the next 48 hours, I will proceed with formal legal action, report your business to the relevant consumer protection authorities, and initiate a payment dispute.

I have kept records of all our correspondence and payment details as evidence.

I will not tolerate being treated this way any longer. I expect my FULL refund, without any further excuses or delays.

This is my FINAL warning.

November 4, 2026
Unprompted review
Rated 1 out of 5 stars

Extremely Disappointing Experience

Extremely Disappointing Experience – Think Twice Before Ordering!

My order number is NMR47233.

I had a terrible experience with Miss Rosier. I purchased two dresses for approximately 300 $ but unfortunately, neither dress was suitable.

The dresses are very expensive considering their quality. To my disappointment, they are made of 100% polyester, which I absolutely do not consider worth the high price.

When I requested a return and a full refund, the company made the entire process extremely difficult. They refused to provide a prepaid return shipping label and expected me to pay the international shipping costs myself.

What makes this situation even more unreasonable is that my package was originally shipped from Guangzhou, China, but I am now being asked to return it all the way to New Jersey, USA, at my own expense!

To make matters worse, they continue sending me promotional emails and advertisements as if they genuinely expect me to shop with them again! After this experience, why would I ever trust this company with another order?

Instead of offering a fair and customer-friendly solution, they have made me regret my purchase.

I strongly advise international customers to think twice before ordering from Miss Rosier . The prices are high, the fabric quality is disappointing, and the return policy is extremely inconvenient.

I would never recommend this website!

November 2, 2026
Unprompted review
Rated 1 out of 5 stars

Unfortunately, I cannot recommend ordering from this company

Unfortunately, I cannot recommend ordering from this company based on my experience.

My package was marked as delivered, but I never received it. The signature provided as proof of delivery is not mine. Despite repeatedly contacting customer service, explaining the situation and providing the requested information and photos, the matter has still not been resolved satisfactorily.

After previously sharing my experience in a review, I was contacted and asked to remove it in order to receive my refund. I have decided to share my experience again because I believe other customers should be aware of what happened and be able to take this into consideration before placing an order.

I understand that delivery issues can happen. However, what has disappointed me most is the way the situation has been handled afterwards. I have spent a considerable amount of time trying to resolve the issue and, instead of receiving a clear solution, I have repeatedly been asked to provide additional information, including camera footage that does not exist and a police report.

I sincerely hope the company improves the way situations like this are handled. Personally, after this experience, I would not feel comfortable ordering from this website again. I am sharing this review simply to make others aware of my experience so they can make their own informed decision before ordering.

September 28, 2026
Unprompted review
Missrosier logo

Reply from Missrosier

Dear Senna,

We’re sincerely sorry that your delivery issue remains unresolved despite the time and information you have already provided. We also take your account of the communication surrounding your review and refund seriously.

Please reply to your existing email thread or contact hello@missrosier.com with your order number and a reference to this review, so we can review the information already submitted and the handling of your case.

Kind regards,
The Miss Rosier Team

Rated 1 out of 5 stars

Do not order anything from this store

Do not order anything from this store! The dresses look beautiful online and when they arrive -the quality is so cheap. You're better off shopping at Fashionova but yet these scammers are charging top prices for cheaply made trash. They sent me a poorly tissue paper thin dress with torn lace and refused to take it back, offering me a 10% gift card of total price lol

November 2, 2026
Unprompted review
Missrosier logo

Reply from Missrosier

Dear Alexandria,

We’re sincerely sorry to hear about the condition of your dress, particularly the torn lace, and that the response you received did not address your concerns. We understand your disappointment.

Please contact our customer care team at hello@missrosier.com with your order number and a reference to this review, so we can review your previous correspondence and assist you further.

Kind regards,
The Miss Rosier Team

Rated 5 out of 5 stars

✨ An absolutely dreamy experience

✨ An absolutely dreamy experience! ✨

My dress was everything I had hoped for and even more! It made me feel beautiful, confident, elegant, and effortlessly seductive.

The design is stunning, perfectly balancing femininity and sophistication with just the right touch of boldness. It was exactly what I had envisioned, and I couldn’t have been happier with my choice.

I felt like a dream wearing it! 🖤

Thank you, Miss Rosier, for making me feel so special. I’m absolutely in love with my dress and will definitely be looking forward to my next purchase!

♡ With love

November 1, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY!

DO NOT BUY!! MAJOR RED FLAG!!

I honestly have no idea how this company is still in business. Their clothing is advertised to look high-end, but what arrives looks NOTHING like the photos. The quality is incredibly cheap. I ordered a lace dress that arrived looking like an oversized shirt. It was nowhere near the quality or appearance of the $200 dress advertised.

I first tried resolving this directly through email, but after weeks of back-and-forth, I got nowhere.

Thankfully, I used PayPal. Even after cooperating with the return process and PAYING for return shipping MYSELF, the seller refused to issue my refund unless I closed my PayPal dispute first.

Here’s the biggest red flag: PayPal’s own policy allows sellers to issue a refund while a dispute is open. Instead, this company wanted me to surrender my buyer protection based on a promise that they would “hope to issue” my refund afterward.

After over THREE WEEKS of emails and messages, I finally escalated the case to PayPal. Within minutes, PayPal ruled in my favor, issued my full refund, and closed the case.

Between the misleading product photos, extremely poor quality, lack of communication, and questionable refund practices, this was an absolutely frustrating experience.

SAVE YOUR MONEY. DO NOT BUY FROM THEM!!

October 15, 2026
Unprompted review
Missrosier logo

Reply from Missrosier

Dear Alexandra,

We’re sincerely sorry that the dress you received did not meet your expectations and that the return and refund process added to your disappointment.

At Miss Rosier, we take care in selecting the fabrics and finishes for our dresses. At the same time, we recognise that the quality we strive for must be reflected in each customer’s experience. We understand your disappointment with the differences you described between the item received and our product photos and description, and we take your feedback seriously.

Regarding your comment about being asked to close your PayPal dispute before receiving a refund, we understand your concern. Our communication should have made the process clearer, rather than causing further frustration and uncertainty.

We understand that PayPal has now resolved the case and issued your refund. While the payment matter has been settled, we recognise that this does not undo the time and effort you spent resolving it.

Thank you for sharing your experience so openly. We will use your feedback to review our product presentation, customer service communication, and return and refund procedures, with a focus on providing more accurate information, clearer guidance, and more timely support.

Kind regards,
Miss Rosier Customer Care

Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with Miss Rosier.

The quality and appearance of the clothes I received were completely different from what was advertised on the website. The product photos were misleading, and the fabric was much more transparent than I expected.

Despite contacting customer service and explaining my concerns, I was extremely disappointed with the products I received.

I believe customers deserve honest product descriptions and realistic photos that accurately represent what they are buying.

I would not recommend this website, and I hope other customers think twice before placing an order.

October 31, 2026
Unprompted review
Missrosier logo

Reply from Missrosier

Dear Fatima,

We’re sorry that your experience with Miss Rosier was disappointing and that contacting our customer service team did not resolve your concerns.

We take care in selecting the fabrics and details for our collections, but we also recognise that this must translate into a product that meets the expectations set by our website. We understand your disappointment, particularly regarding the fabric’s transparency and the differences you described between the product images and the items you received.

You are right to expect clear product descriptions and photographs that accurately represent what you are purchasing. Your feedback highlights the importance of communicating fabric characteristics, coverage, and other product details more clearly.

We will review these aspects of our product presentation, along with how our customer service team responds to concerns like yours, so that customers can make more informed choices and receive more helpful support.

Thank you for bringing this to our attention. We’re sorry that we fell short of the experience you expected from us.

Kind regards,
Miss Rosier Customer Care

Rated 1 out of 5 stars

Disappointing return and refund…

Disappointing return and refund experience – would not recommend

I purchased a dress from Miss Rosier for DKK 948 (order NMR60199). Unfortunately, the dress did not work out, so I contacted customer service to request a return and a refund.

Instead of providing clear return instructions, customer service repeatedly tried to push alternative solutions, including paying an additional $30 for a replacement, accepting a partial refund of just 25%, or receiving store credit.

I simply want to return the item and get my money back.

Their own Refund Policy states that they will review a return request and provide the return instructions and authorised return address within 48 business hours. This has not happened, despite my repeated requests.

What should be a straightforward return process has turned into a frustrating and unnecessarily difficult experience.

I find the lack of transparency and the way customer service handles refund requests very disappointing. Based on my experience, I would advise others to think twice before ordering from Miss Rosier.

October 31, 2026
Unprompted review
Missrosier logo

Reply from Missrosier

Dear Customer,

We’re sorry this experience has been frustrating. We understand that you wanted a straightforward way to return a dress that wasn’t right for you, and we appreciate the time you’ve spent communicating with our team.

Our return policy provides electronic gift cards for eligible, approved returns rather than refunds to the original payment method. We understand that this was not the outcome you had hoped for. The additional options our team shared were intended to offer more flexibility, though we appreciate that your preference was to proceed with a return.

Your request has now been processed, and we have emailed you the details. Please check your inbox, including your spam or junk folder. If anything in the email needs clarification, you’re welcome to reply directly, and our team will be happy to help.

Thank you for sharing your experience. Your feedback will help us make our return options and the steps involved clearer for our customers.

Kind regards,
Miss Rosier Customer Care

Rated 1 out of 5 stars

Took over four weeks to receive the item

I ordered a dress for an event after two weeks. I hadn’t received any notification of it being shipped. I emailed them. I still didn’t receive the dress. Emailed them again still didn’t receive the dress. Eventually they told me they would ship. I finally receive the dress after nearly 5 weeks by this time I missed the event that I was purchasing the dress for so is the day that I received it I reached out to them to return it. They are now saying I’ve got to pay returns postage even though it took so long to get to me and they acknowledge that all they are offering is a credit for their company for the shipping. The dress looks pretty cheap anyway, so I probably wouldn’t have kept it. Do not buy from them if you’re expecting a refund and shipping cost covered.

October 20, 2026
Unprompted review
Missrosier logo

Reply from Missrosier

Dear Anita,

We’re sincerely sorry that your dress arrived too late for your event and that the return process has added to your disappointment. We understand how frustrating this experience has been.

Please contact our customer care team at hello@missrosier.com with your order number and a reference to this review, so we can review your previous correspondence and assist with your return and refund request.

Kind regards,
The Miss Rosier Team

Rated 5 out of 5 stars

Delivered in Time

Delivered in Time! Fits & Feels Amazing!!
The Dress is Perfect.
It’ll even keep me warm where I need it most this All Hollow Eve ☺️
Aphrodite

October 29, 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience

Very disappointing experience, especially for EU customers

I ordered three dresses (order #NMR41449) while looking for a wedding dress. They arrived in Poland on 20 October 2026. The quality was much lower than I expected for the price, and the sizes were too small, so I decided to return two of the dresses.

As an EU consumer, I exercised my statutory right of withdrawal and asked for a refund. Instead, the customer service repeatedly offered exchanges, gift cards and partial refunds (40%, then 50%, then a 60% gift card), and said these would be the "final resolution". Every reply was a generic template addressed to "Dear Customer", even though I signed each message with my name.

A full refund was offered only after I insisted, and only if I return the items to a warehouse in New Jersey, USA. There is no return address in Europe. I have to pay for the courier shipment to the US (around PLN 265) and the US import duties on the return, because the store refuses to act as the importer for its own goods. This makes returning the items very expensive and complicated for customers outside the US.

If you live in the EU, think twice before ordering, and check the return conditions and costs carefully before you buy. I regret buying from this store and cannot recommend it.

Update: I will add the final outcome when the refund is processed.

October 30, 2026
Unprompted review
Missrosier logo

Reply from Missrosier

Dear Customer,

We’re sincerely sorry that your experience with the dresses and the return process has been so disappointing. We understand your frustration with the repeated correspondence and the costs and complexity involved in returning the items.

Please contact our customer care team at hello@missrosier.com, referencing order #NMR41449 and this review, so we can review your previous correspondence and assist with your return and refund request.

Kind regards,
The Miss Rosier Team

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