Sydneyambrose Reviews 

212
•
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 167 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained that the products received were of poor quality, poorly made, and did not match the promotional images displayed online. Many people also struggled to obtain refunds or were met with unhelpful customer support responses when trying to return defective items. Buyers experienced significant delays with shipping, and some items never arrived at all. Some reviewers were happy with the website, noting that it was easy to navigate and simple to place orders. Others appreciated the informative details and clear pictures provided on the shop pages before making a purchase.

What people talk about most

Product

Clients share ambiguous opinions on product as some reviewers praised the fantastic quality, beautiful... See more

Order

Users describe ambiguous interactions with order, noting that while placing items on the site was simple and... See more

Website

Reviewers mention ambiguous feedback about website experiences, as some consumers found the online shop very... See more

Quality

Consumers find quality to be a major disappointment, reporting that items are poorly made with terrible... See more

Refund

Customers felt deep dissatisfaction regarding refund requests, frequently reporting long delays and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The store looks like it has a shop front in Sydney, as they say you can pick it up from the store - but the clothes come from China. They eventually turned up, but the material isn't what was describe... See more

Company replied

Rated 1 out of 5 stars

This online shipping site is a scams. I did order one external drive from their website, deduced money from my account, also provided me confirmation with a order# but order tracking shows invalid ord... See more

Company replied

Rated 1 out of 5 stars

My ordered was delivered to a completely different state and when I emailed they told me I had to go and get proof I had checked all the post offices in my state even though it clearly stated it was d... See more

Company replied

Rated 1 out of 5 stars

Purchased a pair of sandals in Sydney that said fast delivery. I then had to return to New Zealand and they still hadn't been delivered. Came after 10 days. The day after I left. I then had them poste... See more

Company replied


Company details


Contact info

3.1

Average

TrustScore 3 out of 5

212 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.1

All reviews

(212)

204 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been shopping for months at DJ…

I have been shopping for months at DJ and similar Department Stores looking for particular item I just ordered from you, which I could not find one anywhere. This is my first time to order an underwear online. I felt confident even In not sure of the size yet, but your option to return/swap, hesitation put aside and place my order.

November 5, 2026
Unprompted review
Rated 1 out of 5 stars

Dodgy lying company

Dodgy lying company, claims a 4.7 on this site. No shopfront in Sydney as claimed. Says free postage when advertising product then charges postage. Item not as advertised (wifi camera) does not work, immediately emailed company, returned platitudes but no remedy. Emailed again, same platitudes but asked for photo of item. Returned photo immediately no response for two weeks, emailed again, both support and info address, same platitudes returned from both sites, Phillipines/chinese company always sign off with Anglo Saxon name, Emily, Richard, Jenny, etc Have asked straight up for refund, no reply, have asked 3 times. Have reported company/website to ACCC. DO NOT BUY FROM THIS COMPANY. ALL A SCAM.

September 23, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful Pendant light

I am so excited by this pendant light! We have restored our cottage and have been looking for a hallway light for months. It is perfect. Ordering was really easy and at a great price.

November 4, 2026
Unprompted review
Sydneyambrose logo

Reply from Sydneyambrose

Hi Tracy,

Thank you for your review. We appreciate your kind feedback and your support.

Thank you,
Sydneyambrose Customer service

Rated 5 out of 5 stars

It was quick and easy to order and I…

It was quick and easy to order and I found a great gift straight away

November 5, 2026
Unprompted review
Sydneyambrose logo

Reply from Sydneyambrose

Hi Leanne,

Thank you for your review. We appreciate your kind feedback and your support.

Thank you,
Sydneyambrose Customer service

Rated 5 out of 5 stars

This was such an easy experience

This was such an easy experience. A quick search, found what I wanted, completed the purchase in the car before heading off on a trip. Seamless. Cost effective. Looking forward to seeing the seat when it arrives!

November 4, 2026
Unprompted review
Sydneyambrose logo

Reply from Sydneyambrose

Hi Angela,

Thank you for your review. We appreciate your kind feedback and your support.

Thank you,
Sydneyambrose Customer service

Rated 5 out of 5 stars

Excellent product.

November 5, 2026
Unprompted review
Sydneyambrose logo

Reply from Sydneyambrose

Hi Noel,

Thank you for your review. We appreciate your kind feedback and your support.

Thank you,
Sydneyambrose Customer service

Rated 5 out of 5 stars

Leather Engineer Boots

The description of the boots were excellent with great pics to see plusat a very competitive price

November 5, 2026
Unprompted review
Sydneyambrose logo

Reply from Sydneyambrose

Hi Tony,

Thank you for your review. We appreciate your kind feedback and your support.

Thank you,
Sydneyambrose Customer service

Rated 5 out of 5 stars

Great prices i will write review again…

Great prices i will write review again after i receive my item and test it

November 5, 2026
Unprompted review
Sydneyambrose logo

Reply from Sydneyambrose

Hi Rober,

Thank you for your review. We appreciate your kind feedback and your support.

Thank you,
Sydneyambrose Customer service

Rated 5 out of 5 stars

Great easy service!

Great easy service!

November 4, 2026
Unprompted review
Sydneyambrose logo

Reply from Sydneyambrose

Hi Lina,

Thank you for your review. We appreciate your kind feedback and your support.

Thank you,
Sydneyambrose Customer service

Rated 5 out of 5 stars

Great choice of quality products

Great choice of quality products, shopping experience was easy.

November 4, 2026
Unprompted review
Sydneyambrose logo

Reply from Sydneyambrose

Hi Nick,

Thank you for your review. We appreciate your kind feedback and your support.

Thank you,
Sydneyambrose Customer service

Rated 5 out of 5 stars

The site worked well

November 4, 2026
Unprompted review
Sydneyambrose logo

Reply from Sydneyambrose

Hi Josh,

Thank you for your review. We appreciate your kind feedback and your support.

Thank you,
Sydneyambrose Customer service

Rated 5 out of 5 stars

Easy and convenient as I’m able to…

Easy and convenient as I’m able to purchase online

November 4, 2026
Unprompted review
Sydneyambrose logo

Reply from Sydneyambrose

Hi Tish,

Thank you for your review. We appreciate your kind feedback and your support.

Thank you,
Sydneyambrose Customer service

Rated 5 out of 5 stars

Well I do hope the shorts actually…

Well I do hope the shorts actually arrive now. It’s been a week and no sign but I didn’t realise I needed to do this review to get my order . Didn’t realise it was connected to the sale price advertised. So fingers crossed it’s not a scam 🤔 th

October 28, 2026
Unprompted review
Sydneyambrose logo

Reply from Sydneyambrose

Hi Emily,

Thank you for your review. We appreciate your kind feedback and your support.

Thank you,
Sydneyambrose Customer service

Rated 5 out of 5 stars

Seamless Experience

Seamless Experience

November 4, 2026
Unprompted review
Sydneyambrose logo

Reply from Sydneyambrose

Hi John,

Thank you for your review. We appreciate your kind feedback and your support.

Thank you,
Sydneyambrose Customer service

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