Melbournes Finest Reviews 

172
TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 137 reviews, most reviewers were let down by their experience overall. Customers frequently reported dissatisfaction with products, citing poor quality, cheap materials, and items that did not match advertised descriptions. Many found garments ill-fitting, unwearable, or made of synthetic fabrics instead of promised materials like leather or knit. Reviewers also felt the pricing was disproportionate to the low quality received. The refund and return policies were a major source of frustration, with customers facing high shipping costs to China and often receiving only partial refunds. Some people also felt misled about the company's origin, believing it to be Australian when products were shipped from China, leading to concerns about transparency.

What people talk about most

Product

People report negative experiences with product quality, with many reviewers stating that items received were... See more

Quality

Reviewers highlight negative aspects of quality, consistently expressing disappointment with products that... See more

Refund

Customers consistently note negative experiences with refund, often finding the process difficult and not as... See more

Return policy

Consumers find the return policy to be a source of significant dissatisfaction, primarily due to the... See more

Price

Customers had negative experiences with price, frequently reporting that products were overpriced for their... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I purchased a garment on Instagram under the company name Bennet & Claire of Boston. It is a complete scam. Shoddy, unwearable, ill-fitting garment advertised as midi length dress that was not even MI... See more

Rated 1 out of 5 stars

These sandals cannot be described as elegant orthopedic sandals. Their sole is very thin, little to no arch support, the straps are thin, tacky bits of vinyl, as well as being squashed from packi... See more

Rated 1 out of 5 stars

DO NOT BUY ANYTHING FROM THIS COMPANY. A COMPLETE SCAM!! Ordered shoes arrived squished in plastic bag, terrible quality, just plastic and super thin sole. They are asking to send goods back... See more

Rated 1 out of 5 stars

This company also has a different name “Bennett & Claire” boston. 30-day money-back guarantee, but the refund process does not reflect this policy. They are requiring customers to pay $35 for retu... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

172 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(172)

137 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely crap 💩 product

Absolutely crap 💩 product. Purchased a pair of orthodic black leather boots which were advertised as coming from Melbourne. Not so..China. For the price, expected leather..not so. Cheap PVC imitation. Only thing correct was cokiur & size although the heel on these boots are creased making them uncomfortable to wear. Buyer BEWARE!!!!😡

July 16, 2026
Unprompted review
Rated 1 out of 5 stars

FAKE!

BEWARE! Received fake, plastic shoes. No brand or sizing labels. Unable to return or receive refund.

June 3, 2026
Unprompted review
Rated 1 out of 5 stars

I purchased boots that are not leather…

I purchased boots that are not leather as advertised, were shipped from China and fit poorly. When I tried to return them I was told I would have to send them correctly packaged back to China and when they arrived and were declared acceptable they would return the money minus the overseas charges or I could keep the boots and get store credit. How is this a money back guarantee.

March 30, 2026
Unprompted review
Rated 1 out of 5 stars

Not a good company to deal with

This company claims to be Aussie, however, the boots I received were a cheap looking, poorly made import. They were way too small even though they came in the size I ordered.
When I asked for a refund, which according to their site was supposed to be easy, but was extremely difficult and I had to send the boots back to China (not Melbourne) to get the refund. I had to pay all postage and insurance and wasn’t allowed to use Australia Post.
I would never use this company again.

June 22, 2026
Unprompted review
Rated 1 out of 5 stars

FRAUDULENT CHINESE COMPANY

Purchased a knitted cardigan only to receive some piece of clothing that did not resemble the item at all. Some sort of polyester printed top. Hideous!!!!
The advertising lead you to believe they were in Melbourne, was shipped from China. Asked to return/refund and they make you pay to return to China or make you accept a 15% refund with no return required. Spent $65 got less than $10 back in refund.
This is a fraudulent Chinese company DO NOT BUY FROM THEM. I learnt the hard way.

June 1, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible product

Terrible product. Fake marketing images. Shown as a knitted jumper. Garment delivered was a printed on fabric mock up. Ripped off totally.

June 24, 2026
Unprompted review
Rated 1 out of 5 stars

After purchasing shoes that were…

After purchasing shoes that were advertised as leather on delivery were in fact some sort of plastic material, and size was two times smaller. After sending email to request a refund they sent back to keep item and choose another for delivery fee, I rejected offer and reinforced I wanted a refund. They sent back procedure which was extremely involved and would pass the 30 day policy. A fraudulent company bsse in China. Beware and don't purchase from this company, also Aussie finest is the same company.

June 21, 2026
Unprompted review
Rated 1 out of 5 stars

BiG SCAMMERS!!

This company is the worst not the finest! What a joke!! I received my boho knit jacket yesterday. What a disappointment!! Firstly, I ordered a large and got a 2XL instead. Then the beautiful jacket I thought I was getting was cheap chinese rubbish with the print stamped on the fabric. Deceitful, liars! Companies like this should not be allowed to operate in this country! I'm throwing mine in the bin, I know it will be a fight to get my money back and I can't be bothered. Never again!!

June 19, 2026
Unprompted review
Rated 1 out of 5 stars

Not happy with the product

Not happy with the product . The shoes are very small for the size. Very Narrow. Will gift to a friend, as the refund policy is outside Australia which you are not made aware of at purchase. Another hard lesson with online purchases

June 17, 2026
Unprompted review
Rated 1 out of 5 stars

Shocking item!!!

I received my order and the fabric is awful and I cannot wear it. I have emailed the company 3 times and am not getting a response so that I can return the item. I do not even want to donate it to Charity shop.
I should have looked at reviews first.

June 4, 2026
Unprompted review
Rated 1 out of 5 stars

This company is a fraud

This company is a fraud. They advertise clothing that when it arrives is nothing like what is advertised. It's just a cheap piece of material and when you ask for a refund they offer back a partial refund and unless you want to send the item back which will cost you the postage to China. What a scam. They advertise as an Australian company. They don't even deserve one star.

May 4, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY ANYTHING FROM THIS COMPANY. They don’t even deserve the one star…

They don’t even deserve the one star rating.
DO NOT ORDRR FROM THEM.
1. They are very over priced.
2. Very poor quality
3. Sizes are in accurate I ordered size 40 or Aust 9 and twice the shoes do not fit.
4. 2nd order I made only because they refused to give me a full refund on my first order.
5. 2nd order was the wrong boots and again the size did not fit.

June 8, 2026
Unprompted review
Rated 1 out of 5 stars

UNFORTUNATELY CAN'T GO LOWER THAN 1…BE

BUYER BEWARE - UNFORTUNATELY CAN'T GO LOWER THAN 1 STAR!!!
This company is a complete and utter scam. I ordered a "soft knit" cardigan (which was $70) and received the most ugly, synthetic, faulty top I have ever seen! The return policy is all auto generated.... 3 options, 1. Keep it and pay postage for a replacement item!!! (why would you). 2. refund 25% and you keep it. 3. return it for full refund (less your cost of postage). When I googled the return address it is a SPAM address. So basically there is no way of getting a refund!

May 27, 2026
Unprompted review
Rated 1 out of 5 stars

Scam site, do not purchase from them.

Product was cheap and not the same as ordered.
Asked for a full refund and was told I needed to send products back to overseas company at my cost.
This IS NOT AN AUSTRALIAN COMPANY, THEY ARE SCAMMERS.
They offer half your money back without sending back the products as it is way to expensive to send back.
I washed the shirts and they started fulling apart so I threw them in the bin.

PayPal was not helpful and are on the side of this scam site, that was very disappointing.

May 15, 2026
Unprompted review
Rated 1 out of 5 stars

The items took over two weeks to…

The items took over two weeks to arrive.
The quality was shocking, the sizing hideous.
$215 for three items that were nothing like they looked like or described on the website.
Asked for a refund, was told I could keep the product I had & they will send me replacements or something different.
Second option for a refund was keep the items & get a 15% refund.
Third option is send the items back at my own cost for a full refund.
Sending them back will still give me more of a refund than the first two options.
Do not be fooled by their website. The quality is absolute rubbish!!!

June 9, 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look