Banner for Octave

Octave Reviews 

75
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Fast arrival, high quality, easy to assemble, great financing option. Bed is super cozy, sleek and stylish. The accessories that came with it were of top quality also; first time having bamboo sheet... See more

Rated 5 out of 5 stars

Very accommodating! We were in need of replacement mattresses for the quickly worn down Beautyrest Platinum ones we just purchased a few years ago. While in the busy process of transitioning warehouse... See more

Company replied

Rated 4 out of 5 stars

Shipment came a day earlier, which was nice. As a back/side sleeper, the mattress has been working well for me this past month. It is just slightly less firm than my needs, but once I lie down... See more

Company replied

Rated 5 out of 5 stars

Amazing shopping experience and incredible product. We purchased the Horizon mattress and sleep soundly every night. The comfort and built in cooling help us to sleep through the night without all the... See more

Company details

  1. #3 of 6 best companies in Mattress Store
  2. #3 of 6 best companies in Bed Shop
  3. #3 of 6 best companies in Bedding Store
  4. #3 of 7 best companies in Bedroom Furniture Store

About Octave

Written by the company

Logo

Octave mattresses are meticulously crafted with premium materials for deeper, more rejuvenating sleep—an essential part of your overall well-being.

Octave provides consistent ergonomic support and cool comfort throughout the night. The mattress’s innovative five-zoned support system and high-density foam provide extra cushioning beneath your back, hips, and knees, giving targeted pressure-point relief where you need it most.

Octave’s temperature-regulating technology includes a moisture-wicking cover infused with CryoFusion™ cooling nanofibres to pull sweat away from your body, a ventilated design for air circulation, and heat-dissipating CopperGel™ memory foam treated with PolarMAX® phase-change material.

It’s no wonder why Octave has been named Canada’s Most Innovative Mattress. Try Octave today and get serious about your sleep.

Shop Mattresses
Shop Accessories


The Best Mattress for a Good Night’s Sleep


Octave Images in a GIF

Octave is designed to deliver exceptional comfort and relief, especially for back pain sufferers. In fact, in a survey of Octave mattress owners, 86% of sleepers reported reduced pain and better physical and mental health after sleeping on an Octave mattress.

Octave’s high-density memory foam layers contour to your body, easing pressure points, promoting proper spinal alignment, and enhancing overnight recovery.

Antimicrobial copper-infused, CertiPUR-US® certified foams provide a clean and non-toxic sleep surface, making Octave a healthier, more restful choice for better sleep.

Learn More


Why Choose Octave?



365-Night Trial

When you take your sleep seriously, finding the perfect mattress is no easy feat. That's why our 365-night sleep trial gives you up to a full year to try your Octave mattress before making a decision. If you don't love it, returns are free and you'll get a full refund.



Made in Canada

Every Octave mattress is proudly designed and manufactured in Canada for globally recognized quality and long-term durability. We combine high-density memory foam with modern cooling technology to deliver a sleep experience unlike any other.



Free Shipping & Returns

Enjoy fast and free shipping* when you order an Octave memory foam mattress. Once your order is ready, our courier partners will pick it up from a local manufacturing facility and deliver it right to your door.

Shop Octave
*Shipping fees may apply for some remote locations.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

75 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(75)

30 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast arrival

Fast arrival, high quality, easy to assemble, great financing option. Bed is super cozy, sleek and stylish. The accessories that came with it were of top quality also; first time having bamboo sheet's!! Totally recommend. And of course...Canadian company, Canadian made.

June 11, 2026
Rated 5 out of 5 stars

We were very pleased with our purchase…

We were very pleased with our purchase of our Octave bed, delivery went smoothly and set up was simple.

May 30, 2026
Octave logo

Reply from Octave

Thank you for your review! We're so happy to hear that everything went smoothly. We hope you're enjoying your new Octave mattress and wish you many restful nights ahead!

Rated 5 out of 5 stars

There was a mistake in something I…

There was a mistake in something I ordered. They corrected it right away and gave a gift for the inconvenience. Excellent customer service and very quick.

May 18, 2026
Octave logo

Reply from Octave

Thank you for sharing your experience! We’re sorry there was an issue with your order, but we’re so glad our team was able to correct it quickly and make things right. Providing excellent customer service is what we strive for, and we truly appreciate your kind words and support!

Rated 5 out of 5 stars

No more back pain since I got the…

No more back pain since I got the mattress. It is very comfortable

May 5, 2026
Octave logo

Reply from Octave

Hi Pierrette, thank you so much for your review! We’re so happy to hear that you’re sleeping comfortably, it means the world to us. ☺️

Rated 4 out of 5 stars

I've always appreciated the positive

I've always appreciated the positive
customer service and quality of products.

April 18, 2026
Octave logo

Reply from Octave

Hi Teresa, thanks so much for your review. We really appreciate you taking the time to share your experience. It’s great to hear you’ve been happy with both our customer support and the quality of our products. If theres anything we could do to make your experience even better, feel free to reach out to us at support@octave.ca or 1-866-272-7628. We’re always happy to help. ☺️

Rated 5 out of 5 stars

Great company, terrific client service

We received excellent advice and service throughout our transactions. Octave honoured their return policy in a nice friendly manner.

February 11, 2026
Octave logo

Reply from Octave

We're delighted to hear about your experience with our team! Thanks for giving us a try, and we hope you find a mattress that works for you.

Rated 4 out of 5 stars

My order was on time

My order was on time, packaged well. Was easy to order on line. The only problem was a got four pillow covers and two pillows that were supposed to be adjustable but are just two flat pillows.

February 5, 2026
Octave logo

Reply from Octave

We're glad to hear that you received all your items on time, Randy! Regarding the pillows, we're sorry to hear about the mix-up. We have just escalated this to a senior team member. Our customer care team will reach out to you directly. We appreciate your patience in the meantime.

Rated 5 out of 5 stars

Stand Behind Their Product

Stand Behind Their Product.
The website is easy to navigate with all the information about the products made readily available.
We had a hiccup with the duvet cover but Octave was responsive and fixed the issue quickly.

January 29, 2026
Octave logo

Reply from Octave

Hi Carolyn, standing behind our products is incredibly important to us! We're glad our team was able to help with the duvet cover quickly, and get you back to sleeping peacefully. Thank you for taking the time to share your experience with us. Sweet dreams.

Rated 5 out of 5 stars

Review of Octave Mattress and Customer Service

Our initial Octave mattress arrived damaged during shipping. Octave’s after-sales service immediately replaced it—no questions asked. Unfortunately, the replacement had a manufacturing defect, so we needed a second replacement.
Through all of this, Octave’s customer service was absolutely outstanding—the best I’ve ever experienced with any purchase. They truly stand behind their word and their 365-day return policy gives you complete confidence in your purchase.
After two weeks of use, the new mattress is exactly what we hoped for. It replaced a one-year-old hybrid Stearns & Foster that was already sagging (and we’re not heavy people). The only minor issue is that the Octave mattress slightly overhangs our king base by about an inch all around, even though this base has fit other king mattresses perfectly.
Overall, we’re very happy—comfortable mattress, and truly exceptional customer service. Highly recommended.

November 10, 2025
Octave logo

Reply from Octave

Hello! Thank you so much for taking the time to share your experience with us. We're very sorry that there were a few hiccups early on, but we're happy that our team was able to sort things out and get you your new mattress. It's great to hear the mattress is serving you well already, and we hope it's able to help you get great nights of sleep.

If you need any support with the mattress being slightly larger than your base, please don't hesitate to reach out again. We'd be happy to assist. Happy sleeping!

Rated 5 out of 5 stars

Best sleep in a long while !

Since purchasing the mattress, I have experience some very good nights sleep…..which is unusual for me !
Though I do still experience some back discomfort, it is much better than before ! I think my body still needs a little time adjusting to the new mattress…….
Still, a much worthy and highly recommended purchase !

November 7, 2025
Octave logo

Reply from Octave

Hi William, thank you for taking the time to share your experience with us! We're very glad to hear that your new Octave mattress is helping you sleep more soundly throughout the night. As you correctly mentioned, it can take up to a month to adjust to your new sleep surface. If you continue to experience any back discomfort after this timeframe, don't hesitate to reach out to our customer care team! They'd be happy to see what they can do to improve your comfort, or investigate next steps. In the meantime, happy sleeping.

Rated 4 out of 5 stars

Great product and services but sister…

Great product and services but sister company Douglas seems better. Order a couple of Octave pillows and received a couple of Douglas Pillows. I know they are the same but this careless mistake suggest the brand Octave is redundant and should probably be rebranded as Douglas instead.

October 27, 2025
Octave logo

Reply from Octave

Hello, Anthony! Thank you for your feedback. We apologize for the mix-up regarding your order. Due to changes in stock, our team may send you an identical product from a sister brand to ensure you receive your order as quickly as possible. Please rest assured that the quality and construction of the pillows are the same. If you have any other concerns with your order, feel free to reach out to our customer care team at support@octavesleep.ca or call us at 1-866-272-7628.

Rated 4 out of 5 stars

I purchased this mattress because of my…back aches

I purchased this mattress because of my back aches.
It has been a little over 2 weeks with no improvement.
I will see what happens a little later.

October 7, 2025
Octave logo

Reply from Octave

Hey, John! We totally hear you. But don't worry, since you are still early in your sleep trial, your body might still be adjusting to a new sleep surface. If you are finding that after a little more time that the mattress isn't right for you, please feel free to contact our customer care team at support@octavesleep.ca or 1-866-272-7628 for assistance.

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Excellent customer service even delivering to a rural area. The lady who helped me put my address correctly on the order upgraded me from the base model mattress and I’m so glad she did!

October 9, 2025
Octave logo

Reply from Octave

Hi Kim, it sounds like the Mirage is working out well! We're so thrilled to hear that receiving your mattress was a breeze thanks to our customer care team. Happy sleeping!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look