GoodMorning Reviews 

I really loved my Douglas mattress at first, but then after 5-6 years it got too soft and I started having back pain. I wrote to goodmorning.com support and never got a reply. Then I wrote to douglas.com support and was asked for a bunch of pictures, which I sent right away. I got a reply 3 months later asking for more pictures. This is unacceptable for such a big brand. Stay away.

UPDATE : After this review I was contacted by customer support and they admitted to dropping the ball on this one. They really stepped up and offered a full refund to make sure I was happy.

The service was good. We loved the bed package that came with the purchase of the mattress. Easy to take home in the box! We love the mattress.

Good but not great. I thought it would help my back issues by now. I am still having treatments by a practitioner. The pillows require flipping during sleep to make them comfortable. I have adjusted them by removing and adding some foam chips. They keep flattening out where the head is taking away from proper neck support. Also no instructions came with the Vista mattress if it can be flipped over or turned around so it stays natural without developing any sags etc. Thanks.

It was an easy seamless process. I was not comfortable ordering online. I went to a store and aloke to a representative. Once saw the mattresses and quality i was sold.

One of our bundle items was damaged, which wasn't noticed until after we'd washed it before first use. It was very frayed for about 6" on one side where it wasn't correctly sewn together.
We called and advised we'd happily return the faulty cover to have it replaced. It took a few weeks and following up, but then they sent a replacement. To our surprise, it was an entire new bedding bundle with all items! And then when we emailed to let them know, they told us we didn't have to return the damaged piece or the extras of the other pieces!
That's incredible customer service. We are truly thanksful. Plus, the bed is SO comfy!

Great staff and products

5 Stars – Exceptional Customer Service and Compassion!
I would like to express my sincere appreciation to GoodMorning for the exceptional care, understanding and generosity extended to my young-at-heart, 87-year-old uncle.
A bed had been purchased for him by his caregiver, but unfortunately, the size was not appropriate for his needs and raised serious safety concerns. By the time our family became aware of the situation and contacted the company, the 120-day return period had already expired.
Given his circumstances, we reached out to GoodMorning to explain the situation and ask whether an exception could be considered.
To our great appreciation, the company listened with genuine compassion and understanding. Rather than simply relying on its return policy, GoodMorning went above and beyond to find a fair and thoughtful solution. They generously arranged for an upgraded adjustable bed and mattress, made additional financial accommodations and assisted with the transition.
My uncle is now extremely pleased with his new bed, and the arrangements have made a meaningful difference in his comfort and well-being.
It is refreshing to encounter a company that demonstrates such genuine care for its customers, particularly our seniors.
Thank you, GoodMorning, for your compassion, generosity and outstanding customer service. We are truly grateful and would not hesitate to recommend your company.

Staff are great. No pressure. Quality of product is fantastic.

Low pressure but very knowledgeable staff.

Flawless delivery process.

So far, great product.

Good Morning was great to deal with! We have the mattress that we needed & wanted! The customer service that was extended to us was perfect! Would recommend to anyone looking for a good mattress!

Getting a good nights sleep. My husband and I purchased a firm hybrid mattress. The mattress provides the support we were looking for.

Great mattress, pickup was done in store.

Performed exactly as expected. Cool sleeping, Great support for side sleeper with just enough comfort . From beginning to end, the whole process went smoothy. I just need help sliding the queen size mattress out of the box.

Purchased a hybrid Juno queen mattress. We choose a hybrid thinking that having coils and foam would provide some cushioning and movement. Instead it is extremely firm, like sleeping on a board.

The sales person was courteous and knowledgable. I really like my adjustable bed frame. I’m not in need of a mattress at this time. Thank you so much.

The client services were very good and very friendly and professional.
We are so far enjoying our Octave horizon split king mattresses.

We love the Douglas products and appreciated having a brick-and-mortar store where we could try out the different types of mattresses from Douglas to get a better idea of what to buy.

We took our time testing out the foam and the hybrid/foam Douglas mattresses. We asked a ton of questions. The staff were attentive when needed and also let us be when we were testing out the different beds. We left with a mattress in a box same day. The demos were clean and well maintained unlike some other mattress stores. Thanks for the good service GoodMorning!