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Logan & Cove Reviews 

467
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the remarkably comfortable mattresses, noting that their sleep quality improved significantly right away. Reviewers frequently mention that the delivery service is fast, and the online ordering process is completely seamless. Consumers also appreciate the friendly customer care and the wonderful free accessories included with their purchases. Some reviewers were not happy with the delayed communication and reported experiencing very frustrating customer service responses. A few other people also felt that certain mattresses became too soft, sagging noticeably over time or causing unexpected back discomfort.

What people talk about most

Product

Clients share positive opinions on product, highlighting that the mattresses and included accessories offer... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive... See more

Customer service

Consumers find customer service to be positive, highlighting polite staff, excellent assistance, and amazing... See more

Order

Reviewers mention positive feedback about order, noting that the overall purchasing and payment experience is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent mattress! We put off buying a new mattress for sooooo long because they’re never as comfortable as the description says but we were pleasantly surprised to find this mattress lives up to all... See more

Company replied

Rated 5 out of 5 stars

We originally bought a frontier king size but felt after a few weeks that it was firmer than we wanted. We then ordered a king size Pinnacle and after a few weeks we really love the sleep we are havi... See more

Company replied

Rated 5 out of 5 stars

We have only had the mattress for about one month, but so far we are liking it. There were some concerns regarding the delivery...late at night arrival for mattress around 8pm! Driver didnt have hand... See more

Company replied

Rated 5 out of 5 stars

The packages arrived fairly promptly, albeit not at the same time. Going beyond the hit and miss delivery, more importantly the product is fantastic. Clearly the best bed we've ever purchased, and t... See more

Company replied


Company details

  1. Mattress Store
  2. also in
  3. Bed Shop
  4. Bedding Store
  5. Bedroom Furniture Store

About Logan & Cove

Written by the company

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Logo

Turn your bedroom into a sanctuary. Since its inception, the Logan & Cove luxury hybrid mattress collection has combined the finest elements of both cooling gel foam and traditional coil-style mattresses to deliver a balanced and supremely comfortable sleep surface.

Enjoy access to the finest quality available in Canadian mattress stores with the unrivalled value and convenience of online retail. That's the Logan & Cove advantage.

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The Logan & Cove Advantage



Temperature-Regulating

Features a combination of multiple cooling surfaces and guided air circulation for all-night comfort.



Perfect Firmness

Tailored for Canadian sleep preferences and further enhanced for pressure-point relief.



Zero Motion Transfer

Minimizes sleep disturbances to promote feelings of calmness and vitality during the day.

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Why Choose Logan & Cove?


We know you want to find the perfect mattress. That's why we offer a 365-night sleep trial with every Logan & Cove mattress purchase. Take your time – up to a full year – to immerse yourself in unparalleled luxury, and experience the difference for yourself. If you're not completely satisfied, returns are free and you get a full refund.


When you choose Logan & Cove, you're choosing Canadian excellence. Our expertly crafted mattresses are made in Canadian factories, with the finest materials, and shipped right to your doorstep. We combine traditional craftsmanship with state-of-the-art technology to deliver unparalleled quality and comfort.


Dispatched promptly and delivered directly to your front door, you are only days away from enjoying your Logan & Cove luxury mattress in your own home.

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*Shipping fees may apply for some remote locations.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

467 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(467)

125 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great mattress and first class custmer service

As a side sleeper who frequently suffers from back pain, finding the right mattress was crucial. The Pinnacle has been a total game-changerit provides incredible support right where I need it most and gives me a great night's sleep. Highly recommended!Beyond the quality of the mattress, Logan & Coves customer support is truly world-class. Their professionalism throughout our communication made the entire experience fantastic. It's a wonderful company to do business with. Thank you Logan & Cove

October 25, 2026
Rated 5 out of 5 stars

Exceptional product and service. Well worth the price.

Best sleeping experience I have ever had. No more back pain when I wake up. The free bed bundle that came with the order was of excellent quality too.

The support centre personnel was very helpful and polite when I needed help with the order. I ordered 2 mattresses and was advised that the mattresses and bundles might arrive on different dates. In the end, both mattresses were delivered ahead of scheduled delivery date at the same time, as were the sleeping bundles.

October 23, 2026
Rated 5 out of 5 stars

Amazing bed

This is the most comfortable bed we have ever owned and the bedding that came with it is a real bonus. I have already recommended you to family and friends.

October 22, 2026
Rated 5 out of 5 stars

quality through and through

Put the king bed frame together in about 30 min alone not only easy but the stability and quality were outstanding ...very solid and looks great , going to put mattress on tomorrow... using this in our bed and breakfast but will definitely give it a test run soon

October 19, 2026
Rated 5 out of 5 stars

Great experience

The mattress is very comfortable, sturdy,a medium feel with excellent support for pressure points. Spine and joints are happy. No more rolling all night with a bunch of pillows. We appreciate reinforced edges and not feeling the transfer of the other person. I called customer service about delivery time and they went above and beyond my expectations. It seems that they really care about their customers satisfaction. Also, premium bundle sheets are luxurious, we love them. Overall, this buying experience was great. We just hope that the mattress will last for a while. Thank you

October 5, 2026
Rated 4 out of 5 stars

Wrong mattress model....

UPDATE - A fair arrangements has been agreed upon and mattress has been replaced. Thank you L&C for contacting me and expedite the resolution.

I purchased a Queen Pinnacle mattress but received a Queen Choice instead. The Choice is 12 inches high, while the Pinnacle is 15 inches and a better mattress. I contacted customer service, and the representative was very professional. I provided all the requested photos and was told someone would contact me within 1–5 days.
After receiving no response, I followed up on the sixth day. I was then informed by email that the mattress would be replaced and the incorrect model picked up. I promptly provided my preferred delivery and pickup options as requested. Two days later, I followed up again and still have not received a response. The lack of communication has been extremely frustrating. Not what I expected from L&C.

October 20, 2026
Unprompted review
Logan & Cove logo

Reply from Logan & Cove

Hi there, thank you for taking the time to share your honest feedback with us. We understand how frustrating it must have been to receive the wrong mattress, then have to follow up for updates about your replacement. This isn’t the experience we want for our customers, and we’re truly sorry we’ve let you down.

We appreciate you sending the requested photos and your delivery and pickup preferences so promptly. Coordinating a replacement delivery and pickup can take several days, and our team may still be working on those arrangements between emails. Nonetheless, we are sincerely sorry we didn’t make that clear or keep you updated, especially after the timeframe we initially gave you had passed. We understand why it was upsetting to send your preferences and be left wondering what would happen next.

We’ll reach out to you via Trustpilot for your order information so we can follow up directly with the team handling your replacement and confirm where things stand. We’ll make sure you receive a clear update on both the delivery of your Pinnacle and the pickup of the Choice. We look forward to resolving this for you and making the rest of the process as smooth as possible.

Rated 5 out of 5 stars

Love this product !

Love this product !! The king mattress is so comfortable, and the company has been great to deal with.
Would highly recommend to friends and family. You will not be disappointed.

October 5, 2026
Rated 5 out of 5 stars

Kudos to Logan and Cove!

First time buying a mattress online (a little hesitant to say the least) but because of Logan and Cove’s try at home risk-free for 365 nights we decided to give it a try.

Very happy so far with the comfort of our Frontier king size mattress. Very easy to set up and delivery was quick! The free premium sleep bundle that comes with the mattress is a great bonus!

We did have to call customer service for an issue but they were very helpful and accommodating and all was resolved. Highly recommend this company!

September 24, 2026
Rated 5 out of 5 stars

Best Mattress Cover

L&C's mattress protector is unbelievably soft, durable and cleans really well. We bought one for our Queen air mattress because the one we have for our King bed is over 4 years old and is still like new. So why not glamp with the same comfort?

September 11, 2026
Rated 5 out of 5 stars

Warranty Claim Stuck in Endless Requests for More Photos

Issue has been resolved with Logan and Cove

October 7, 2026
Unprompted review
Logan & Cove logo

Reply from Logan & Cove

Hi Brian, thank you for taking the time to share your experience with us. We’re truly sorry to hear about your frustrations and the discomfort you and your wife have experienced. We understand how important a comfortable, supportive mattress is, and we want to help you move forward with your claim.

As a primarily online company, we assess warranty claims using photos and information submitted by customers. Our warranty team consists of agents who specialize in mattress assessments and product defects. This process allows them to evaluate concerns remotely, rather than through in-person inspections.

We take the discomfort you’ve described seriously and want to help you get back to better nights of sleep. However, a description of discomfort alone does not allow us to determine what issue may be present in the mattress. We appreciate the two photos you’ve already provided, but they do not show the mattress in full or allow our team to clearly assess it for manufacturing defects. We still need the remaining documentation outlined in our warranty policy to properly and fairly assess your concerns.

We understand that taking and sending additional photos can be a hassle, and we sincerely apologize for the frustration this has caused. Please rest assured that these requirements are not intended to inconvenience you. They allow our team to accurately assess the mattress without being physically present and gather the information needed to reach a warranty decision.

We’re here to support you through the claims process, and we’ll share your concerns with the appropriate parties for further review. If you need additional time or assistance in providing documentation of your mattress, please don’t hesitate to reply to the existing email thread. Our team would be more than happy to help, and we look forward to working with you to move your claim forward.

Rated 5 out of 5 stars

In a box so I am able to get the King…

In a box so I am able to get the King downstairs. so comfy!!!! Love the mattress so far.
The sheets are heavy! As well as the duvet, which I love when sleeping but heavy for wash day lol

October 4, 2026
Logan & Cove logo

Reply from Logan & Cove

Hi Shannon, we're thrilled to hear that your new mattress is feeling comfortable and suiting your needs. And while we're glad to hear the new sheets and duvet are equally comfortable, we apologize for any complications the new sheets are causing during laundry day! If you ever require any support from our team, please don't hesitate to reach out at support@loganandcove.ca or 1-866-835-1804.

Rated 5 out of 5 stars

Astonishing Customer Support

Julia provided astonishing support! The remedy offered to what was a minor issue with sheet size was overwhelmingly generous; I actually felt guilty accepting it.
BTW, the Pinnacle mattress is the best thing that's come into my life in a very long time. It's what I'm recommending to all.

September 25, 2026
Rated 5 out of 5 stars

Very satisfied customers!

First the website was very user friendly. The whole ordering and payment process went smoothly. The delivery was also very good.
But most importantly, we are very satisfied with the quality of the mattress, the easy and quick assembly of the upholstered bed and the free sheets, pillows etc.

September 12, 2026

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