After reading so many great reviews, we decided to order and we are very happy with our decision thus far. The website is easy to navigate with good descriptions of their products. The mattress itself... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In our recent order, there was a long delay in providing the bundles that come with the mattresses. I suspect there was an issue in the supply chain. They stayed on top of the issue, keeping me abreas... See more
Company replied
I now experience deep and restful sleep. I no longer wake up with headaches or soreness in my shoulders and back. Investing in the Douglas mattress and pillows was well worth my hard-earned money. I h... See more
Company replied
Simple. Quick. Easy. Comfortable. Reasonable pricing. Really nice bonus of sheets, pillows and duvet - all excellent quality including the mattresses (2 x twinXL). I will happily recommend to any frie... See more
Company details
- #2 of 6 best companies in Mattress Store
- #2 of 6 best companies in Bed Shop
- #2 of 6 best companies in Bedding Store
- #2 of 7 best companies in Bedroom Furniture Store
About Douglas
Written by the company
Douglas has been named Canada’s Best Mattress and continues to provide award-winning comfort across Canada. The bed-in-a-box frontrunner has been decorated with several of the industry’s top accolades, including Best Mattress Choice†, and Best Overall Mattress in Canada†.
Douglas has excelled by combining the best high-performance foams and textiles from Canada’s top manufacturers and the result is breathtaking: one of Canada’s best sleep products for a simply unbeatable price.
Douglas provides some of the best deals around on top-quality bedding and bed frames. Along with any mattress purchase, you’ll receive a free Comfort Sleep Bundle and 15% off all accessories. Choose from sheets, pillows, beds, and more to complete your sleep collection.
400,000+ Canadians Own a Douglas Mattress
Incredible Value
Douglas saves you money. How? By skipping retail store markups and selling directly to you. That’s how Douglas sells high-quality, Canadian-made mattresses for such low prices.
365-Day Pricing
Nobody wants to buy a mattress at full price only to see it go on sale the next day. That's why Douglas never puts mattresses on sale. Instead, mattresses are offered at the lowest possible price every day of the year. That means you can sleep tight knowing you're getting the best price possible on your new mattress.
Take Up to 365 Nights to Decide
Douglas offers one of the longest sleep trials around: a full 365 nights.
Douglas offers free shipping* and returns to their customers.
Douglas knows you want to rest easy and without worry. That’s why there’s a 15-year warranty on all Douglas mattresses, giving you peace of mind every night for years to come.
†Douglas was named Canada’s ‘Best Mattress Choice’ and ‘Best Overall Mattress’ by Canadian Living, which has an existing business relationship with GoodMorning.com.
Contact info
900-9707 - 110 Street NW, T5K 2L9, Edmonton, Canada
- 1-855-215-9509
- support@douglas.ca
- douglas.ca
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unfortunately
Unfortunately, the pain is frustrating. It was great the day I got it but after a year I get shooting pains the instant I lay down
July 21, 2026
Unprompted review
Reply from Douglas
Hey Jake, we're really sorry to hear you're not feeling as comfortable on your mattress as you did when you first got it. We'd love to look into this for you. We've requested your information, and look forward to hearing back from you!
Company errors
When the mattress was out for delivery, I received a call from FedEx because my address was incomplete and they needed the full address. Lucky I was home or I would not have received it on the scheduled delivery day. With this order I got the bedding package and again they did not include the full address and phone number, so I did not receive it at all after waiting all day for the delivery. I had to contact FedEx myself to fix this. Now the delivery will be another 2 days before I get it. Douglas needs to be more accurate when they ship. I am not pleased about this, however the mattress I ordered is good, so far (only been a week).
July 21, 2026
Unprompted review
Reply from Douglas
Hi Wendy, thank you for taking the time to share your experience. We're very sorry to hear about the delivery issues you encountered, especially having to contact the courier yourself after waiting for your package. We understand how frustrating that must have been.
While we're glad to hear you're enjoying your mattress so far, this isn't the experience we want for our customers. We'd appreciate the opportunity to look into this further and see if there's anything we can do to help make things right.
We have requested your order details or you can send them to communications@goodmorning.com, and our team will be happy to review your experience.
Thank you again for your feedback. We truly appreciate you bringing this to our attention.
Douglas mattress experience mostly negative
So far my experience with Douglas mattress has been negative. I ordered a Douglas original mattress and it came within 3 days of ordering. However, the sheet, pillowcase and duvet package is not coming for another week and a half and I prefer to use the new crisp sheets rather than my older items. I thought I was getting a pickup of my old mattress when they delivered the new mattress but that was not the case.
July 13, 2026
Unprompted review
Reply from Douglas
Hi Beth, thank you for taking the time to share your feedback. We’re glad to hear your mattress arrived quickly, though we’re sorry the rest of your experience hasn’t met your expectations.
Due to high demand, some items may occasionally experience restocking delays and ship separately. We understand how important it is to receive your complete order, and our team is actively working to fulfill outstanding items as quickly as possible. We appreciate your patience and are committed to helping make this right.
Regarding your old mattress, pickup is only available as part of our mattress return process. We don’t currently offer removal of an existing mattress when delivering a new one, and we apologize if this was different from what you expected.
We’d like to take a closer look at the remaining items in your order. Please keep an eye out for a message from us requesting your order details so we can follow up with our customer support team.
Thank you for bringing this to our attention.
Updated review on customer service following complaint
After writing a review on this platform, I was contacted by Douglas and asked for additional information which I provided. Once again, Douglas has disappeared on me! They acknowledge receipt of your complaint and then do nothing to address it perhaps in hopes that people will simply give up. I am more frustrated by their terrible customer service than their lousy sheets at this point.
July 14, 2026
Unprompted review
Reply from Douglas
Hi there,
We're truly sorry to hear you still haven't received the support you were expecting.
Our customer support team has recently been experiencing a higher than normal volume of inquiries, which has unfortunately resulted in longer response times for some customers.
We've escalated this to the appropriate members of our customer support team regarding your case, and a team member will reach out to you as soon as they become available.
Thank you for your patience, and we appreciate you giving us the opportunity to look into this further.
I now experience deep and restful…
I now experience deep and restful sleep. I no longer wake up with headaches or soreness in my shoulders and back. Investing in the Douglas mattress and pillows was well worth my hard-earned money. I highly recommend them to anyone looking for a new mattress.
June 23, 2026
Reply from Douglas
Hey Dan, thank you so much for sharing. We’re really happy to hear your Douglas mattress and pillows have made such a difference for your sleep. We truly appreciate the recommendation! ☺️
Customer Service Doesn’t Exist
I ordered a mattress on June 9 because of the promotional sleep bundle. The mattress arrived, but the bundle has been delayed multiple times, with shipping estimates continuing to get pushed back. I emailed support twice (as instructed in their own email) and never received a response. Live chat has been just as frustrating, with very slow replies and no clear answers. As a mom with a newborn and toddler, I don’t have time to chase down updates. Delays happen, but the lack of communication and customer service has been incredibly disappointing.
June 9, 2026
Unprompted review
Reply from Douglas
Hi Lisa. We're sorry to hear this order hasn't gone as smoothly as you expected.
We understand how important clear and timely updates are when you're waiting on your order. We've requested additional information so we can escalate this case to a senior member for review.
We appreciate your patience and the opportunity to help resolve this.
Poor Customer Service Follow Up On Poor Quality Products
I recently left a review and amazingly Douglas answered sameday. Unfortunately I was not available to answer the call but they did leave a message and a follow up email. As expected zero contact since. Customer service is non existant, no true follow up. I didn't expect a resolution to the complaint, just to make future customers aware quality is not there. Purchased on Douglas and received Juno, the sheets are like cardboard and beyond wrinkled, the pillows are non supportive. Also as previously mentioned the TwinXL mattress purchased last April, 2025 is failing. When it reaches the sag required by the Douglas warranty, I will make my claim and will further let future customers know how it went. When you look at their actual website, there are no poor reviews, how is that possible?
June 23, 2026
Unprompted review
Reply from Douglas
Hi Teresa, we’re really sorry to hear about this. We apologize for the breakdown in communication, and we want you to know this is not the level of support we aim to provide. We appreciate you bringing this to our attention.
To help us locate your case, we’ve requested your order number privately. Once we have that, our team will be able to review this further and follow up with you directly.
The whole experience was easy
The whole experience was easy. Website, ordering and placing order.
Mattress was delivered to my door on date promised,
Great experience
June 22, 2026
Excellent and Easy
The mattress is very comfortable and provides great support. It feels well made, and I noticed a big improvement in how rested I felt. Ordering was straightforward, and delivery was smooth. I'd recommend it to anyone looking for a quality mattress without spending a fortune.
July 2, 2026
Unprompted review
Love the hybrid mattress so…
Love the hybrid mattress so comfortable. Bed frame was simple to build.
June 20, 2026
Reply from Douglas
That's great to hear, Erin! We hope you enjoy your new setup!
Mattress is meh return is awful.
The mattress itself is way too firm even though it was supposed to be medium. It's a bit noisy and could feel my partner's movement. The return process however is why I'm leaving a 2 star review. You need to wait 30 days before you can initiate a return then you have to wait for them to acknowledge that return and have their donation partner reach out to schedule a pickup then you need to wait for that pickup then you need to wait to confirm condition of mattress after pickup then wait for the credit card to process the refund. You're looking at 4 months from purchase date before you get your money back. So if you need to buy a better mattress to replace the Douglas you're unhappy with then I hope you can afford to cover the amount for 4+ months.
July 3, 2026
Unprompted review
Reply from Douglas
Hi Craig. We're sorry to hear about your experience. We understand how frustrating this must have been, and this is not the experience we want for our customers. We have requested additional information to escalate your case to a senior member for review. We appreciate your patience and the opportunity to help resolve this matter.
Love the comfort
Love the comfort! Love the delivery! Love the bedding included! No off-gassing. Love the fact it’s Canadian! Simply a wonderful product.
June 26, 2026
Happy with product and service.
Quality bed. Very happy with bed frame.
Several shipping/customer service issues were rectified and made right my Douglas. I appreciated the response with a direct phone call to address some issues we were having.
June 9, 2026
Unprompted review
Reply from Douglas
Hi Jeremy,
Thank you for sharing your feedback. We're sorry to hear this order hasn't gone as smoothly as you expected.
We understand how important clear and timely updates are when you're waiting on your order. We've reviewed your order and escalated your concerns to the appropriate team, who will be following up with you soon with more information.
We appreciate your patience and the opportunity to help get this resolved.
Very well packaged no damage occurred…
Very well packaged no damage occurred during shipment. Very easy to assemble sturdy and looks great!
June 24, 2026
Arrived quickly and was easy to set up
Arrived quickly and was easy to set up. Great sleep right from the first night. Perfect firmness and the sleep bundle that came with it is SO comfortable.
June 15, 2026
Reply from Douglas
Thank you so much for sharing, Teresa! We’re so glad everything arrived quickly and was easy to set up. It’s great to hear the firmness feels just right and that you’re enjoying the sleep bundle too. Wishing you many more comfortable nights ahead!
You Can Trust Douglas!
From ordering to set up, plus the bonus offer, all were as advertised. Prompt delivery and excellent quality made me happy with the choice of Douglas. I would not hesitate to purchase another Douglas mattress.
June 22, 2026
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