Tracks useful information. Don’t know how accurate but correlated with other similar but more bulky units. Tracks all info hourly. Bp readings are useful. Reminds me to drink if dehydrated. Can wear r... See more
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I’m a smartwatch user and must say the Band provided excellent insights into my health that the watch doesn’t. Gives good suggestions on how to improve my health including when I should rest etc. was... See more
Highly NOT Recommended. I was sold a dated Hume band when the 2.0 was actually released and was charged the same cost as the upgraded band. I hadn't realized this, but either way I was planning to ret... See more
Company replied
I have truly enjoyed the Hume band for tracking stress levels and HRV. It has been reliable, accurate and it allows my husband and I to compete with our overall health scores. I have already recommend... See more
Company details
- #7 of 7 best companies in Fitness and Nutrition Service
- #11 of 13 best companies in Health and Beauty Shop
- #14 of 14 best companies in Vitamin and Supplements Store
Contact info
Canada
- humehealth.com
You should know
3.6
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 48 hours
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Poor quality
Poor quality, poor return policy, poor customer service. Basically, a knock
off brand that did not work at all. After a month of use, I did a 10-mile hike that did not log a thing. So after reaching out to customer service a few times via email to reset the band it still did not work and they blamed me. No phone call and no one reached out to me! Nothing but a money grab! Beware!
May 1, 2026
Unprompted review
Reply from Hume Health
Hi Phil,
Thank you for taking the time to share your feedback.
I'm truly sorry to hear that your experience with the Hume Band and our support team did not meet your expectations.
After reviewing your case, I can see that our Support team offered to troubleshoot the issue to determine whether the band had a potential defect.
As part of our standard process, we requested documentation of the metrics you felt were inaccurate so we could properly investigate the issue. This verification process is applied consistently to all customers. I can also see that our team responded within our standard service level timeframe each time you reached out and provided the requested return instructions.
That said, I'm sorry the experience left you feeling disappointed. If you're willing, please reply to your existing email thread, address it to my attention, and include relevant screenshots of your data along with your account details. I'd be happy to review your entire case personally and see how we can help improve your experience.
Best regards,
Hannah
Customer Success Manager
I have been using the home equipment…
I have been using the home equipment for a couple of months now and after an initial problem with the pod, which was promptly replaced, I have really enjoyed working with the equipment. Customer service has been prompt in replying to any enquiries. I would recommend this company and their equipment.
July 23, 2026
Unprompted review
The Hume band is bleeding edge…
The Hume band is bleeding edge technology. It's very condensed and gives accurate readings on your body's current state. It gives great tracking and the AI as a lot of advice to offer. I have a small hiccup with my order but their customer service went above and beyond to make things right for me!
July 23, 2026
Unprompted review
Fast Customer Support Resolution
I contacted Customer Support when I needed to update my online Order.. Gixela responded immediately and helped me make it Perfect in lightening speed... really Fast, Friendly and No Hassle Support..
Much Appreciatted Hume Health!!!
July 22, 2026
Unprompted review
Highly NOT Recommended
Highly NOT Recommended. I was sold a dated Hume band when the 2.0 was actually released and was charged the same cost as the upgraded band. I hadn't realized this, but either way I was planning to return the device because the interface with the app was poor - insights were not helpful, and mostly the user interface was not clear. It's small, blurry, and you can't zoom in to any granularity. Customer service was terrible and unwilling to return the device (even though intent was made within the required timeframe), and furthermore, insisted that they wouldn't upgrade the device to the latest model. Awful product, worst customer service. Do not give this company your money.
December 1, 2025
Unprompted review
Reply from Hume Health
Hi Mel,
Thank you for sharing your feedback.
I'm truly sorry to hear that your experience with both the Hume Band and our support team left you feeling disappointed. This is certainly not the experience we strive to provide.
I understand your concerns regarding the version of the Hume Band you received, the app experience, and the handling of your return request. I also regret that you felt your concerns weren't addressed in a way that gave you confidence in our support.
I'd genuinely appreciate the opportunity to review your case personally. If you've already been in touch with our Support team, please reply to your existing email thread and address it to my attention. I'd love to review the entire email chain to better understand what has transpired, assess the decisions that were made, and see how we can help improve your experience and work toward the most appropriate resolution.
Thank you again for bringing this to our attention, and I hope we'll have the opportunity to make things right.
Best regards,
Hannah
Customer Success Manager
Gixela was great and provided me the…
Gixela was great and provided me the information I needed. Great customer service.
July 22, 2026
Unprompted review
Using my Hume Pod has been really good
Using my Hume Pod has been really good. Gives me tons of data and keeps me motivated to stay on track with my health goals. I love it. And, the customer service is incredibly responsive. Top notch.
July 22, 2026
Unprompted review
Hume Band 2.0 and Home Pod
I bought both Hume Band 2.0 and Home Pod. They both work well and provide very interesting insight about my body and health. The app's UI is not the easiest to understand, but after some time I got used to it. Overall they are great products.
July 23, 2026
Unprompted review
Contacted customer service and
Contacted customer service and Carl was excellent. Helped me straight away. Thanks Again.
July 22, 2026
Unprompted review
The company is very proactive in terms…
The company is very proactive in terms of assistance regarding issues related to the wristband functionality. They are attentive and courteous. I’m very satisfied with everything at this moment
July 21, 2026
Unprompted review
Really enjoying this!!
I have used other apps to help with my health direction. The Hume device and app helps keep me focused on the metrics i am using to measure my health and progress. Automatic.. long battery life... reminders of the activities i need to make progress. Really enjoying this!!
July 22, 2026
Unprompted review
Great customer service
Great customer service. Huge thank you to Hya for help. Much appreciated
July 22, 2026
Unprompted review
Hume Health is great!
Hume Health makes tracking my health easy. Very user friendly! Would definitely recommend to anyone.
July 22, 2026
Unprompted review
Perfect support on my questions from…
Perfect support on my questions from Neri and Ellaine.
Fast response and helpfull answers.
July 22, 2026
Unprompted review
It's early days but early signs are…
It's early days but early signs are positive. It is super lightweight, always sync's without error and the data after a 7 day period of monitoring/gathering is super informative...thanks..Dec
July 22, 2026
Unprompted review
Doesn’t stay connected. No such thing as a return policy.
Pod doesn’t connect to phone well at all during weigh in. Most mornings takes 5 tries. The band doesn’t connect well at all. It tells me all the time that it’s disconnected. I’ve had a fitbit for years and the connectivity of the hume band is awful. Customer service has the typical response of close, delete & reload, bluetooth through the app off/on, restart. Doesn’t work for me. Tell them it’s just not a good fit for me and you would like to return and they ghost you. I was so excited to use the products but it’s been an awful experience.
July 22, 2026
Unprompted review
Reply from Hume Health
Hi Jim,
Thank you for taking the time to share your feedback.
I'm truly sorry to hear that your experience with the Hume Band and Hume Pod has been frustrating. I completely understand how disappointing it is when the products don't perform as expected, and this isn't the experience we want for our customers.
After reviewing your case, I can see that our Support team responded to your email within 24 hours of receiving it on July 19 and offered a resolution to replace both your Hume Pod and Hume Band. If you haven't seen our response, it's possible that it was filtered into your spam or junk folder, so I'd encourage you to check there as well.
I've now taken ownership of your case and will personally follow up with you through your existing support thread to ensure we get this resolved as quickly as possible. We appreciate you giving us the opportunity to make this right and look forward to turning your experience around.
Best regards,
Hannah
Customer Success Manager
Maui was quick and precise in answering…
Maui was quick and precise in answering my questions. In a busy world I appreciate the direct quick answer to acknowledge and get on with my day. Thank you Maui.
July 21, 2026
Unprompted review
I’m a smartwatch user and must say the…
I’m a smartwatch user and must say the Band provided excellent insights into my health that the watch doesn’t. Gives good suggestions on how to improve my health including when I should rest etc. was so impressed that I bought the pod within a week and also subscribed to the report to see how far it can take me.
July 22, 2026
Unprompted review
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