Hume Health Reviews 

**UPDATE – November 3, 2026: Still No Refund or Warranty Replacement**

Six days ago, Hume Health publicly responded to my original review. Hannah, their Customer Success Manager(allegedly; I think this was an AI response), acknowledged the delays in handling my warranty request and admitted that my support ticket had been prematurely closed before the issue was resolved.

She stated that my case had been forwarded to their Billing team for further review.

**As of today, November 3, 2026, I have received neither a refund nor a replacement Hume Band.**

This is another acknowledgment without an actual resolution.

I have also encountered numerous Facebook comments from other consumers reporting similar problems with Hume Health products and customer support. Although I cannot independently verify their individual experiences, these reports are concerning.

At this point, I am requesting a full refund rather than another promise of internal review.

**A company's commitment to its customers is demonstrated by how it resolves problems, not by how many times it apologizes.**

My original review remains below as a record of what happened.

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**ORIGINAL REVIEW – OCTOBER 28, 2026**

[Keep the entire original review here without changing it.]

I have sent this company multiple emails about how the Pod is not working well for me. I need to get permission to send it back to the company for a refund. This scale is too expensive not to work as efficiently as advertised. I fear that I will either be ignored, or receive another email on how to troubleshoot. I want a refund before the 40 days since purchase is passed.

My third review after one month of trying to get Hume to initiate the return their website clearly states. I've never experienced this degree of callousness, lack of respect for customers, and absolute subterfuge about the simplest thing - this is the email I received this morning. This is Hume's 'customer service' after spending 30 days trying to get them to give information to initiate a return. It's absolutely criminal how your company operates - this is the email I received this morning after being told by Hume that if I cancel my dispute they would initiate a return. I did, but it's apparently not enough. From the company: Thank you for following up. We sincerely apologize for the repeated delays and frustration you have experienced while trying to arrange this return.

We understand that you have contacted your bank to close the dispute. To proceed with your return request, we kindly ask you to obtain a formal chargeback withdrawal letter from your bank confirming that the dispute has been officially canceled.

For the letter to be accepted, it must:
Be on official bank letterhead.
Include the chargeback case number.
Confirm the original charge date and amount.
Identify Hume Health as the merchant.
State that the chargeback has been canceled.
Confirm that the funds have been re-debited from your account and returned to us.

Once you provide this confirmation, we can review the updated dispute status and proceed with the applicable return instructions.

We appreciate your cooperation and apologize again for the inconvenience.

Respectfully,
The Disputes Team

This review is strictly for Hannah & her prompt resolution after my 1 star review.
Today I found my card had been refunded.
Thank you Hannah.
I had no issue with the scale. I realized it was something I wouldn’t use the first day.
I previously left a 1 star review due to being ignored by customer service and given false refund information as well. I couldn’t find a way to dispute with my HSA card.
Hannah emailed me shortly after that review was posted.
Hannah in her reply mentioned I hadn’t included tracking info. That’s because I returned it in person. There were two emails to customer service in which I mentioned I would do this. No one told me I couldn’t or not to.
I followed all the other return rules.

I made a mistake purchasing and would like to initiate a refund as advertised on their website. Wrote the customer service email and no response. Don’t put it up if it can’t be honored, otherwise this is just a scam business.

Update 6 Nov
I’ve addressed Hannah directly as mentioned in the comment but have yet to received instructions to send back the product for refund. Hume Health seems to pass the case around to different representatives yet it is the same CS email. If there was an actual process for refunds as described, the instructions should be embedded within the first email reply. There’s nothing wrong with not offering refunds, but don’t use it as a selling point to bait customers.

I must say I was excited to receive my Hume band and Pod. The idea of a health wearable without a subscription sound good. BEWARE: I feel like this is bait and switch. I do have access to the Hume App without subscription, with limited functionality, but they did not say in their adds that to truly gain much of anything from the band and pod you have to purchase a subscription to Hume Plus. So sounds better than it is, and definitely misleading in my opinion. BUYER BEWARE!!! It is a nice product though, just feel dupped.

This does not accurately monitor BP without a subscription. Or even with one. I bought this for my blood pressure. Can’t use it and have been trying to get a response on how to return it. They won’t respond!

I returned my Hume Health product following the company's return process.

FedEx tracking confirms that the returned product was successfully delivered to the designated destination on October 13th. Despite this, I have still not received my refund.

The timeframe stated in Hume Health's published refund policy has already passed, and I have contacted customer support without obtaining a single response.

I have retained the FedEx proof of delivery, tracking information, return documentation and correspondence with Hume Health.

I am still giving Hume Health the opportunity to resolve the issue by processing the refund. I will update this review if and when the refund is completed.

I purchased both the band and the scale. while i found the feed back interesting i also found the band quality to be terrible. less than 30 days of use the velcro attachment has worn away on the band. to replace it it costs $49 dollars which i was willing to pay at first. when i went onto the website to purchase it stated it could not deliver to my address for any color chosen. Customer service was a bott to start with. no help. i received multiple emails from supposed other customer service with links to purchase with the band with the same undeliverable result. I gave up and decided to return everything. i was sent an offer to keep everything for a 20% refund which i accepted only to find it was store credit not a true refund. Poor Business Practices!!!!

Very satisfied with both scale and band 2.0. Customer service has been great in answering questions and providing more detail.

If I could give zero stars I would! I accidently placed an order on Friday the 31st Oct, emailed straight away as they have an hours cancellation window and heard nothing!! Says you can cancel the order on the order page, there isnt one!!! I have emailed constantly over the weekend and today the 3rd of Nov it has just been dispatched and not one email back from them apart from an automated one admitting their customer service is rubbish lol now im scared to return it in case they get it back and dont refund me!! Absolutely horrendous customer service and I will be putting this on every social account I have!!

DO NOT BUY THIS SCALE! My almost $300 package has been going from “out for delivery” to “in transit” every day since October 30th. Customer service keeps making promises but does absolutely nothing to resolve the issue. Save your money! This company’s delivery service and customer support are unacceptable. I just wested almost $300 for a scale I am not getting!!! SAVE YOUR MONEY!!!!

Customer service is an absolute joke! Its been 6 days since I contacted them about an issue and needing a replacement I just keep getting automated emails. Ive called a number of times to have the line just drop dead no one has ever answered.

I did place a new one in a shopping cart by mistake and recieved a phone call roughly 20 minutes later asking why I didn't buy and just left it in my cart?.... if customer service was as prompt as the sales I would not be writing this review. Very disappointed i didnt realize when buying the 10 year warranty id have to wait 10 years to get a replacement.

It is not a toy, it really analyzes important data that we need to stay informed about our health. I have found its accuracy to be inline with my physicians analysis. But it is definitely for people who are serious about their health. It does what they say and did not disappoint. Discipline is key with this technology.

Save your money and stay away from this company. The battery life doesn’t even last a day and their customer service is horrendous. Save yourself the headache and don’t buy from this company. I had to file a dispute with my credit card over this purchase.

I bought the band and it’s helpful in tracking steps and sleep and it’s beta testing the blood pressure monitor, so it’s giving a range. The one real drawback is you have to purchase the scale if you want to track your weight. I contacted customer service because I do own a fit track scale and I thought I could connect to it using Bluetooth, but I cannot. I also asked whether I could input weight manually and was informed that I could not do that either. So if you want to track your weight, you have to buy their scale.

I requested a return of my Hume Body Pod scale and Band 2.0 on Oct 19 under the 30-day policy because the body fat readings weren't accurate. I completed all the troubleshooting they asked for. Since then I've had one automated acknowledgement and one troubleshooting reply — and silence, despite two follow-ups from me and two from my assistant. Fourteen days later I still have no return address, no shipping label, and no RMA, so I can't even send the items back. I would not buy from Hume again.

This is one BIG scam. Do NOT buy from these guys. I have been waiting for over 6 months for a full refund.
I am about to lodge a complaint with ACCC

Have now waited 3 weeks now for delivery when informed it would be 2 weeks max. Delivery schedule has been the same since day 1. Have emailed several times without a human response. Have messaged on facebook without a response. There is now way of getting in touch with them, they are useless and have my money. Never again.

I purchased the Hume 2.0 a few weeks back. I have been using it for about 2 weeks. The company stated it has a two week battery life, that was not true. The bands last 6 days and goes to low battery. I have been reading the metrics on the app and it showed me sleeping when I was wide awake. I purposely did the walk and run workout on 4 occasions while riding the peloton to see what it did. It showed I did steps…..how do you do steps when you are sitting still?!?! I also did the weight lifting workout. I pounded the weights for 30 minutes and my active time was 1:45 minutes. I want to return this but no one answers emails. My wife purchased the Hume pod 2.0 and has not received tracking and numerous emails later no update. They responded once to say they were closing the request! And the shipping on my band….holy crap SpeedX is ridiculous. The company is relying on AI to do everything for them, stop, your service and product sucks…. My sleep number bed and Apple Watch give me better information than this band.