Hume Health Reviews 

I ordered a Hume Health Band at the beginning of October. Received an email on October 4 telling me it left the factory and would be delivered between October 11 and 14. Those dates came and went. Meanwhile I began receiving repeated emails encouraging me to improve my experience with additional purchases. On October 19, 22 and 25, in response to those promotions, I respond that I hadn't gotten the band yet. In addition, on October 23 I sent a message to the designated customer service contact, to which I received an automated response saying that they are aware people have complained about their customer service and are working on it. On October 28, having received nothing but the auto response on the 23rd, I contacted my credit card company to dispute the transaction and get my money back. Apparently the temporary credit to my account got their attention as I received an email today, November 1, acknowledging the issue and advising me to end the dispute so they could resolve the situation. While I haven't had many credit card disputes, I've never been told that the merchant could not resolve it while a dispute was in process. If they acknowledge their mistake, that would end the dispute. Quite simple really. In any case, I have more confidence in the credit card company than Hume, which apparently doesn't give a s--- until a refund is in process. The humor in this is that Hume's rationale for me to end the dispute is that they will be quicker to fix things than the creit card company.....really!?

I don’t even know where to begin super expensive piece of crap that doesn’t show accuracy at all. I literally just ran for 30 minutes and it said my heart rate was only 89 yeah I’m sweating and it says I only burned 36 cal running for 30 minutes lol it also doesn’t count my sleep accurately says I only slept five hours. I slept 10 etc.. Don’t waste your money on this stupid wristband and it’s nothing to brag about. It feels cheap on the wrist as well.

Easily the worst company I’ve ever dealt with.

Cheap product that doesn't work and terrible customer service.

After 6 weeks i’m still awaiting a refund for my faulty product.

I can't review something that I NEVER received. Still "In Transit" and all customer service offered was 3 months of Hume Plus for free. What good is an app if you don't have the actual product? TOTAL SCAM.

I bought the Hume scale 2.0 pod. It is useless! It is ‘ fiddly’ to use, does not update and gives me each day the results I got on the first try. It is a VERY expensive gimmick.
Customer care is unhelpful as they say they are very busy and working on their customer care, and will get back to me, but they haven’t. Of course you are dealing with a Bot

I ordered the hume band 2.0 to start tracking my health. I was recently diagnosed with sleep apnea & have concerns about my heart health.

The advertisements are very misleading. The shipping was slow, which isn't that big of an issue, have patience.

I got the band and gave it an honest try. I've worn it non stop (minus showers) for 8 or 9 days.

The data it gives you are just ranges. The band doesn't give you any real time data. The ranges it gives you are useless on the graph it provides.

-Band stopped tracking sleep. Last 2 nights it recorded 1 to 2 hours of sleep out of 7/8 hours of sleep. This issue alone messes up most of the other metrics or features of the band because it bases recovery off of sleep. The band thinks im not sleeping.

-Band doesn't accurately track o2 level during sleep compared to finger tip o2 sensor. Other more accurate equipment shows my blood o2 falling into the low 80% range. Hume band says 95-100% o2 no matter what. Proof to me its not accurate.

-Band doesn't accurately track blood pressure. Ranges are inaccurate and there isn't anyway to use this data.
-Ranges given are useless information.
Band doesn't live up to the advertised functions and claims that we're made.

I don't believe this band does what it is advertised to do. Along with what appears thousand of other unsatisfied customers I am now concerned about getting my money back and fear I'll have to report fraud with my bank.

Non existent customer service. Even from the day of purchase I've emailed hume customer service. It took over 2 weeks to get back to me and it was of no help. I responded to their reply and they never got back to me. I am now glad their system messed up the order and didn't ship the pod. This whole experience has been a let down.

I feel like a sucker for buying this overpriced step tracker that doesn't do what it was advertised to do. I hope a class action lawsuit is filed against hume.

I just want my money back at this point.

The only positive thing I can say is that the band is comfortable and I didn't mind wearing. The technology, not so much. Its like a cheap plastic sensor and its all about the app. I don't doubt that the app probably just makes stuff up.

Absolutely horrible company to deal with. Do not buy anything from them!!

We first purchased the Hume Pod , my husband and I both use it. We are 66 yrs and trying to stay healthy and fit. The Pod is amazing in the almost overwhelming amount of information it gives you. We are also using the diet function in the app and it helps keep you honest about your diet. We added the Hume Band for my husband who has blood pressure issues. It works so well with the Pod and gives so much more information to track. We’re both super happy with our purchase.

Great service by Maui. Love this brand and their products.

After mulitple emails and reminders I am still waiting for my replacement Hume Band 2.0 of which the chargingpad let go after less than a year of wear.
Devices can break but getting no response while paying for a premium subscription is quite frustrating.

UPDATE
Even though. I have sent Hannah at Hume 3 E mails as per her instruction below guess what no reply?!

Do Not Buy!! Hume Band 2.0 Common Product Failure

MY EXPERIENCE WITH THE HUME BAND 2.0
I purchased a brand-new Hume Band 2.0 at the very end of July. By the beginning of October, barely six weeks later, the metal charging contacts had detached and fallen out, leaving the band completely useless and unable to charge. This was normal use, not accidental damage.
Hume's response? Refuse to provide a replacement and offer me three months of complimentary Hume Plus subscription instead.
Seriously? What exactly am I supposed to do with Hume Plus when I haven't even got a working Hume Band? You could give me a lifetime subscription and it would be about as useful as a chocolate teapot!
All I've asked for is a replacement for a product that failed almost immediately. Instead, I've been met with customer service that seems completely uninterested in resolving the problem.
The irony is that a simple replacement could have turned me into a happy customer and enthusiastic brand ambassador. Instead, Hume has managed to turn me into someone warning others about their product and customer service.
A disappointing product is one thing. Disappointing customer service is a choice.

I ordered the band. So far fine. When I came to charge it wouldn't charge. I contacted Hume who, after sending me a holding email saying they were aware there we issues with their customer service, eventually contacted me a week or so later and sent a replacement charger (took 5-7 days). When this didn't work either, so suggesting there was an issue with the band, I contacted them again. Ten days later I'm still waiting even for an acknowledgement. Now I'm trying to get a full refund. Shame because I liked the band and app whilst I was able to use it.

Terrible customer service. dont fall in trap of 45 days try. they dont respon to your email at all. sent the band to their address (at my cost) its been 3 weeks. radio silence on email follow up. live chat has no option to speak to human. co customer call. its very sheddy customer service. got no option than to use section 75 to claim the money. avoid.

DO NOT BUY FROM HUME HEALTH
I returned my item on the 10th October, I have the tracking that shows the delivery and yet I’m still waiting for my refund. I have emailed multiple times and have yet to get a reply.

My husband and i have had the Hume scale and 2.0 bands for about a month. Together they have given us valuable insights into our health.

I ordered a scale and a band. The package moved from Ipswich to Hatfield and finally to the warehouse at Gatwick where it sat for days...and days. I contacted the delivery company who told me to contact Hume who would then contact he delivery company. Hmmm. Finally the package arrived but no band. Contacted via email - no response. Contacted via Insta - hooray a reply. The band was lost and would be reordered.....and still I wait. No response from insta on my recent communication. My initial order was 30th September. This is unacceptable customer service. I can now see from other reviews and FB comments etc that shocking customer service and late deliveries is a thing. The rate this is going it is going to be Christmas before I see it. Perhaps they should gift the bloody thing to me.

Order stolen on route, partly their fault for using the cheapest most unreliable shipping option!

⚠️ WARNING TO POTENTIAL HUME HEALTH BUYERS!

I paid $227.36 for a Hume Band that completely stopped working in less than one month.

It won’t turn on or connect, and despite contacting customer support, I still have no resolution.

$227.36 for a defective device and no effective customer support.

Hume Health, when are you going to take responsibility and refund my money?

I’m sharing this so others know what happened before purchasing.

Extremely Disappointing Customer Service – Buyer Beware

My experience with Hume Health has been extremely disappointing. They shipped my package to the wrong address, creating a problem that was entirely the result of their shipping error. Unfortunately, rather than taking responsibility and making things right, their customer service has been unwilling to offer a reasonable resolution.

I have made repeated attempts to resolve this issue directly with the company, but have been met with excuses, delays, and an unwillingness to take accountability for their mistake.

As a customer, I expect a company to stand behind its products and take responsibility when something goes wrong. Hume Health has failed to do that.

Mistakes happen, but how a company handles those mistakes says everything about its commitment to customer service. In this case, Hume Health has demonstrated a complete lack of customer care and accountability.

I cannot recommend Hume Health based on this experience. Think twice before purchasing from a company that appears unwilling to stand behind its customers when problems arise.

Hi Hannah,

Thank you for your response. While I appreciate the acknowledgment and apology, I am disappointed that your message does not address the underlying issue or provide any specific resolution.

To be clear, I did not cause the shipping error. My order was delivered to the wrong address, after I texted directly with your representative. I have made repeated efforts to work with Hume Health to resolve the situation. I even offered to pay the return shipping costs myself to help facilitate a reasonable solution.

Rather than taking ownership of the shipping mistake and working toward a resolution, I have encountered repeated obstacles and have been left to deal with the consequences of an error that was not mine.

Simply referring me back to the Billing team does not resolve the matter. I would appreciate a clear response outlining what Hume Health is prepared to do to make this right, whether through a replacement, refund, or another reasonable solution.

I believe customers should be able to expect a company to stand behind its products and take responsibility when something goes wrong. Unfortunately, my experience with Hume Health has fallen well short of that expectation.

I look forward to receiving a substantive response and a reasonable resolution.

Regards,

I ordered a HumePod 2.0 about a month ago and initially received shipping information with an estimated delivery date. That date kept getting pushed back until eventually the delivery status changed to “unknown.”

I contacted customer support, and they informed me that the shipment had been lost and that they would send a replacement. I was told I would receive a new order confirmation within two days.

It’s now been over a week since that conversation, and I still haven’t received a replacement order confirmation or any shipping information. I’ve sent follow-up emails but haven’t received any further responses.

A month after placing my original order, I still have no product, no confirmed replacement shipment, and no estimated delivery date.