What a disappointing company
What a miserable company. I signed up for this because, big surprise, I have a reactive dog. What I did not know is I was being signed up for ANOTHER subscription. We got through about 2% of this then it was forgotten which is what they want. No warnings at all today, I got the email letting me know they renewed my subscription. There was also a financial screw up with my husbands job so we didn’t get paid, ZERO income for two weeks. I get the, We renewed your subscription, 119.00USD, which is 171.00CAD. On an already over account I could not afford this. I contacted them quite upset and told them I could not afford this, they did not care. Quoted me the agreement that I do not have the energy to read through. These recurring expenses are sketchy and the companies know it. Be careful if you are trying this. I deliberately click do NOT recur. This was a long time ago. It is fishy and them giving me a hard time when I requested a refund is really all you need to know.
PawChamp got in touch with me after this review went live. They ended up refunding the additional subscription fee. That was finally agreed upon beforehand with the representative who kept quoting me the agreement. Financial difficulties was not enough, my dead parents was. Only after I sent photos of my parents obituaries did he stop quoting me the agreement.
Emily additionally offered to refund me my initial 29,99 USD payment. For the frustration maybe? So I would tell everyone? Likely. And access to a couple online books.
My final review would be titled,
Will give you a refund when you go public with dead parents and online bad review.
I still despise the sneaky tactic of automatically signing people up for a subscription. I would almost think that they do even if you request no subscription. Seriously, by the time they come calling again (with zero heads up) and charge you for the subscription you second guess yourself and figure you must’ve missed it. I actually look for this now as this has been an issue that really ticks me off.
This simple overlook of a subscription should not have been received with a too bad, so sad response from customer service. They should have done right right away. I have no interest in looking at this anymore nor using their online tools. Buyer beware. Watch for that subscription agreement button! 🌹
June 16, 2025
Unprompted review