1-800-GOT-JUNK? Reviews 

3,099
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,801 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are incredibly friendly, professional, and efficient when handling heavy items and difficult spaces. People deeply appreciate the clear communication, helpful advice, and punctuality from the moment they schedule their service appointments. Reviewers consistently state that the crews work extremely fast, keep the work area clean, and make the whole process stress-free. Some reviewers were not happy with the pricing, noting that costs felt significantly higher or more expensive than initially expected. A few consumers also mentioned being surprised by the final bill or experiencing frustrating communication gaps when trying to resolve support issues.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently... See more

Service

Consumers find service to be positive, highlighting efficient, friendly, and professional teams. Reviewers... See more

Price

People report ambiguous experiences with price, revealing a strong division among consumers. While many... See more

User experience

Clients share positive opinions on user experience, highlighting how quick, reliable, and stress-free the... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are personable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They were very clear about their arrival time and offered to pick me up a beverage beforehand! Then when here, they were efficient and clean, walking me through what needed to be done. Brian was very... See more

Rated 5 out of 5 stars

Josh and House were so friendly & professional during the furniture pickup. This was my first time using the service, and they explained everything clearly, gave me a reasonable cost estimate, and af... See more

Rated 5 out of 5 stars

Indy and Kevin from 1800GotJunk did an AMAZING job! They kept me informed as to when they'd be arriving. Their service was second to none. They were so friendly, caring, considerate, efficient, and pr... See more

Rated 5 out of 5 stars

The crew arrived exactly when they estimated, were professional and friendly! Went through everything thoroughly, gave the estimate but did not pressure to follow through. Had everything loaded quickl... See more


Company details

  1. Waste Management Service
  2. Garbage Collection Service

Written by the company

1-800-GOT-JUNK? is a full-service junk removal company that helps homeowners, businesses, property managers, contractors, and real estate professionals make space by removing unwanted items quickly, safely, and professionally. Founded in 1989 by Brian Scudamore with one truck and a simple vision — to take the ordinary business of junk removal and make it exceptional — 1-800-GOT-JUNK? has grown into one of the most recognized names in junk removal. Our friendly, uniformed truck team members make the process easy from start to finish. Customers simply point to what they want removed, and our team does all the lifting, loading, hauling, and cleanup. We remove almost anything non-hazardous, including old furniture, mattresses, appliances, electronics, renovation debris, yard waste, office junk, retail fixtures, construction debris, and general clutter. Whether you are decluttering your home, preparing for a move, clearing out a garage, renovating, managing a rental property, cleaning up after tenants, or handling a commercial cleanout, 1-800-GOT-JUNK? is designed to make junk disappear with less stress and more care. We provide upfront onsite estimates, convenient booking, professional service, and responsible disposal whenever possible through recycling, donation, and repurposing. Since day one, the company has been built around people — our customers, our franchise partners, and our truck team members — with a commitment to friendliness, professionalism, and leaving every space better than we found it.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 0% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(3,099)

2,630 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick service!!

I needed last minute help with some furniture I no longer want, I was able to get a same day appointment. Khalil and Daniel were extremely helpful got the job done in 30-40 minutes!

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Matt and Torey were Wonderful!

Matt and Torey were wonderful. Very professional, answered my questions patiently, they know their job! They were careful with the large pieces that had to go. And fast! What would have taken me a week they had done in 35 minutes.
Thank you Matt and Torey it was a pleasure meeting you!

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Rick and Delano were patient and…

Rick and Delano were patient and knowledgeable. I had never used a junk removal company and was a bit nervous. They listened and were careful to remove exactly what I needed with care. Because I’d then I’m looking for my next removal.

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

It was a pleasure

It was a pleasure working with Chris and Patrick. They worked diligently with no complaints. I found a skeleton of an animal and didn’t know what it was, and Patrick looked it up on his phone and I discovered it was a fox. I thought that was thoughtful of him. They both worked hard until everything was gone. I certainly would have them again!

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

S & C did a great job!

S & C did a great job clearing out all of my unwanted household items. They were prompt, very polite and professional. This company was very affordable and I will by referring my friends / family and will definitely use them again in the future.

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

This was my first time using…

This was my first time using 1-800-GOT-JUNK. It will not be my last. Mark M & Miguel O, were extremely helpful and professional. They worked well together removing heavy items from our home quickly. Mark & Miguel were cautious not to damage anything while moving several items. The price was very reasonable. Thank you Mark & Miguel & 1-800-GOT-JUNK!!

September 3, 2026
Unprompted review
Rated 2 out of 5 stars

Bad experience all the way around

This is the email that I sent and have not received a reply. I should have used another company.

Good evening.

I had an appointment with 1-800-GOT-JUNK to remove the remaining contents of my house as I moved to Maryland yesterday.

I was charged slightly under $2,700 for a dining room set, sectional couch with two tables, a wall unit, computer desk, outdoor table and chairs and a bedroom set. The contents would fill one truck.

The appointment was for between 10:00 am and noon. However, the men with the truck arrived hours later as they had other pickups ahead of mine. The communication was good as to the delay. However, the floor was gouged and I was charged for two truckloads. If my furniture was not so far down the list of pickups, there would not have been the need for two trucks. With the hours long delay, I had to have my son come to my house to wait for the two pickups.

I am very disappointed with the damage and the additional truck charged. I would appreciate a credit for the gouge and the second pickup.

Thank you for your attention.

Sincerely,

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

Luis and Trayvan are the best !

Luis and Trayvan were polite and professional. So hardworking ! This was a difficult time for me in cleaning out a loved ones apartment. My crew was so compassionate and understanding.
Kudos to my crew !

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Two Hard Working Guy's.

Isaac and Akim both were friendly and welcoming towards me the moment they entered into my Home. No time minute nor second was wasted with them being unprofessional lazy uninterested or standoffish. I will definitely use this Service again but only if I can have Isaac and Akim as the Workers.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Nicholas and his teammate were great

Nicholas and his teammate were great. Above and beyond communication and updates. Their previous pickup was taking a bit longer than usual and the team called and checked in twice to make sure I was OK with the slight delay. When they got here, it was quick even though their truck was stacked high, they puzzle pieced my stuff in, honored the online discount and took a couple extra small things for my convenience. Great job Nicholas and the whole 1-800-Got-Junk team. Same day service within a couple of hours was awesome.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Your team was great

Your team was great! They responded immediately, were professional, congenial, and quickly removed an old king mattress from our garage. Abe, Jon and Jonathan were exactly what we were looking for. I'm a return customer- Got-Junk helped us clear our beloved step mother's apartment in 2023, too. Congratulations for what you have built with your company with wonderful employees like these!! Very Respectfully, Bill in Frisco. TX

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Prompt

Prompt. Helpful. Acted like I was his only client! Professional with incredible presence. Kind and easy to work with. I vote for a raise!

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Not the first time I've used this…

Not the first time I've used this service, but years later I encountered an employee who'd worked for me before. This speaks well for the company: good help is hard to find and keep.
The team who arrived on time delivered the prompt, professional and pleasant service I'd anticipated -- and for a reasonable price.

September 2, 2026
Unprompted review

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