Paul S.

So sick of this. Been months trying to get my money back, even the bank is on the seller side. I need my refund for SHHUME#1872285

After posting my review on Trustpilot, I promptly received a reply on the platform and an email that read like an AI-generated message. They stated they were trying to issue a refund, but because I had already opened a dispute with my credit card company, their hands were tied, and they asked me to withdraw the chargeback request first.

Fair enough. I replied asking for written confirmation that they would actually process my refund once I withdrew the request with my bank. Luckily for me, I didn't go through with it. I never received a reply of any kind.

I am leaving this entirely in the hands of my credit card company to handle, and I want nothing more to do with this company. At this point, I really have to wonder if this business is legitimate or just a scam.

NOt bad at all, will use again.

While order processing was fast, I am extremely disappointed with both the product and the lack of customer support. After finding the product wasn't worth the price, I contacted support regarding a return. Although offered a 20% discount to keep it, I opted for a return and shipped the item back at my own expense. Tracking shows it arrived nearly a week ago. Despite sending multiple emails and attempting to use live chat, I have received zero response. This complete breakdown in communication is unacceptable. If I do not hear back soon, I will be forced to file a dispute with my bank. I cannot recommend this company.

Order number: SHHUME#1872285