Extremely fast delivery without any issues. Device is brand new, perfectly packaged. 11 of 10 points for Grover, if you have a Macbook emergency with your old device and need to work.
Company replied
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See what reviewers are saying
I've rented from Grover several times, and every experience has been excellent. The whole process is simple, fast, and reliable. Grover makes premium technology accessible without the need to buy expe... See more
Company replied
Amazing experience. I have received my rental in less than 3 working days after applying. Even though i tried to get 2 items and 1 was refused because I don't have a bank history in Germany. But I und... See more
Company replied
Unfortunately I have to give 2 stars, I was contacting support before starting renting subscription for my iPad and 2 months ago they changed the ToS without information for the customer. Now they’re... See more
Company replied
Company details
Written by the company
Mit Grover kannst du Technik flexibel mieten - schon ab einem Monat! Einfach bestellen, erleben, zurücksenden – so einfach ist das Mieten mit Grover.
Contact info
Potsdamer Str. 125, 10783, Berlin, Germany
- service@grover.com
- grover.com
3.9
Great
23K reviews
Asks customers to review
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Miss-priced an item an Apple Watch…
Miss-priced an item an Apple Watch Ultra 3 for 20.99 a month, but they will refuse to rent it out for that price, after trying over 10 times they’ve changed the price to 42.99! Completely incompetent company, will cancel the other contract!
July 22, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Grover
Hey Kalman! We're glad to hear you think our app is very well done. We appreciate your support! If you're into exploring more features or have any questions, just let us know. Happy exploring! Best regards, Joseph
Reply from Grover
Hey Sidney! Thanks for the awesome review. We’re stoked to hear that you found our service reliable and quick, and that renting was cheaper for you. We really appreciate the feedback. If you're looking for anything else to rent in the future, just let us know! Best regards, Joseph
Delivery Expectations Not Met
The product I ordered was great, but the delivery was frustrating. It took much longer than I anticipated to arrive, and I felt left in the dark without updates. While I enjoyed the rental, timely communication is definitely an area for improvement.
July 19, 2026
Unprompted review
Reply from Grover
Hello LashondaHehr,
Thank you for your feedback, and we sincerely apologize for the delay in your delivery and the frustration it caused.
Once a package is handed over to the shipping provider, we rely on their logistics times. However, you should always be able to track the current status of your shipment at any time using the tracking link sent to you. We definitely hear you regarding communication and will keep working on making that experience smoother.
On a positive note, we are very glad to hear that you enjoyed the device itself and were happy with the product!
Extremely fast delivery without issues
Extremely fast delivery without any issues.
Device is brand new, perfectly packaged.
11 of 10 points for Grover, if you have a Macbook emergency with your old device and need to work.
July 22, 2026
Unprompted review
Reply from Grover
Hey Klaus, we really appreciate your awesome feedback! It's great to hear that the delivery was super fast and everything arrived in perfect shape. We're glad our service helped you out during your Macbook emergency. If you ever need anything else—whether it's another device or something different—don't hesitate to check out our other categories! Best regards, Joseph
Fix the bot
My experience was a real nightmare. There chatbot is bugged and kept asking for Subscription ID, I type it and it says wrong.
I have given them all permission to proccess my data but it wasn't accepted.
July 21, 2026
Unprompted review
Reply from Grover
Hello hosam Abdelhamed,
Thank you for your feedback! We are very sorry to hear that you had such big problems with the chatbot. You can tell us your subscription number here, and our support agent will contact you directly.
Kind regards
Wendy - Grover Team
Wrong information on websitr
Unfortunately I have to give 2 stars, I was contacting support before starting renting subscription for my iPad and 2 months ago they changed the ToS without information for the customer. Now they’re saying that is not possible to buy the device anymore, which was not signed by me anywhere.
Now even if you pass 18 months or more of payments you need to pay the same amount until you return your device, this is what customer support told me, please aware of it.
July 20, 2026
Unprompted review
Reply from Grover
We already clarified in the other ticket, that it was a mistake.
If you have further questions, please reply in the previous ticket.
Quick and uncomplicated
Quick and uncomplicated, having several contracts never had an issue. Buy-out as well as returning works fine!
July 16, 2026
Unprompted review
Reply from Grover
Thanks for the shoutout, Mexx! We’re glad to hear everything’s been quick and straightforward for you. It's great to know that the buy-out and returning processes have been working smoothly too! If you're ever interested in other services we offer, just take a peek at what we've got. Best regards, Joseph
They are a bit scammy and make the…
They are a bit scammy and make the experience for the costumer very hard
July 14, 2026
Unprompted review
Reply from Grover
Hello,
We're sorry if it seems that way, but we're definitely not scammers.
If anything is unclear or you have any questions, please contact our support.
Nice service
July 14, 2026
Reply from Grover
Hey Daniel! Thanks for the shout-out about our service. We’re really glad you had a good experience. If you need anything else or have questions about our products, just let us know. Best regards, Joseph
FANTASTICO
July 13, 2026
Reply from Grover
Hey Patricia! Thanks a ton for the fantastic review! We’re super happy to hear you’re enjoying your experience with us. If there’s anything else you’re curious about or any other products we offer, feel free to check them out. Best regards, Joseph
Fast delivery
Fast delivery. Device arrived well protected and in perfect condition. Everything went smoothly, and I'm very satisfied with the service at moment.
July 11, 2026
Unprompted review
Reply from Grover
Hey there! Awesome to hear that you had a great experience with the fast delivery and that your device arrived safe and sound. We aim to keep things smooth for you! If you’re looking for anything else, check out our other categories too. Thanks for the positive vibes! Best regards, Joseph
Reply from Grover
Hola,
Sentimos que tu experiencia con nosotros te haya generado esta impresión.
Nos gustaría poder entender mejor lo ocurrido y ayudarte con cualquier problema que hayas tenido. Si quieres, puedes enviarnos un mensaje privado con tus datos de cliente para que podamos revisar tu caso y ayudarte.
Al mismo tiempo, esperamos que las conversaciones se mantengan siempre dentro de un marco de respeto y con un comportamiento adecuado. Estamos aquí para ayudar y encontrar soluciones, siempre que podamos comunicarnos de forma constructiva y adulta.
Un saludo,
El equipo de Grover
I’ve been a customer for several years…
I’ve been a customer for several years and have always been happy with the service itself. Unfortunately, the customer support experience has been very disappointing.
I’ve contacted support multiple times regarding a billing issue, but I haven’t received any response. For a company that handles recurring billing, timely support is essential.
I hope someone reaches out to me by email soon so we can resolve this issue.
July 8, 2026
Unprompted review
Reply from Grover
Hello Justin,
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that you have had a disappointing experience with our customer support. We understand how frustrating it can be when you are trying to resolve a billing-related issue and do not receive a timely response.
We would like to look into your case and make sure it is reviewed by the appropriate team. Please reach out to us with your order or account details so we can investigate what happened and assist you further.
Thank you for your patience and for being a long-term customer. We appreciate your feedback and will use it to continue improving our support experience.
Kind regards,
Grover Team 🚀️
more refund options pls
July 7, 2026
Reply from Grover
Hey Nick, thanks for your feedback!
We hear you on the refund options, and we totally understand the need for more flexibility there. We'll definitely take your thoughts into consideration as we strive to improve. If you have any other ideas or need help with something else, just let us know!
Best regards, Grover team 🚀️
Extremely frustrating experience!
Such a nightmare!!! tried to order the same product 3 times, and each attempt failed for a different reason.
The first time, I couldn’t complete the order because the verification SMS was sent to an old phone number. I wasn’t even allowed to update it myself and had to wait for customer support while the product went out of stock!
The second time, customer support gave me the wrong instructions for identity verification, so it was rejected twice before they manually fixed it. Then my credit check was rejected for a €13/month subscription, despite being a customer for +3 years and recently being approved for a mortgage.
The third time, the credit check failed again, and the solution I was given was simply: place the order again for a shorter rental period.
Every conversation with support resulted in a different explanation and a different solution, but nothing was permanently fixed. If ordering process depends on identity verification, credit checks, and customer support, those systems need to work together. Right now, they clearly don’t. This has been one of the most frustrating customer experiences I’ve had!!
July 6, 2026
Unprompted review
Reply from Grover
Hello Padideh,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the difficulties you encountered throughout the ordering process.
We understand how frustrating it must have been to receive different guidance while trying to place the same order multiple times. This is not the experience we aim to provide, and we appreciate you highlighting these issues.
Please rest assured that we take your feedback seriously and will share it with the relevant teams, as it helps us identify areas where our processes and communication can be improved.
Thank you again for your feedback, and we sincerely apologize for the inconvenience caused.
Kind regards,
Grover Team 🚀️
Worst tech support
Worst tech support, better said non existent.
During an order i entered the wrong bank details ar the end for the background check, Yes I eccept this is my bad. I tried to contact support a hundred times because I knew my order would be cancelled because it has a bad score.
I tried to contact this nonexistent support but all I got was this dumb stillborn ai bot.
I still need help with that order butt not from an dumb ai bot.
Update.
Dear Grover,
Your reply to my first review told me to contact your support team again if I still needed help.
The problem is that I already had.
I explained that during my first order I accidentally entered the wrong bank details for the background check. I fully accept that this was my mistake. I wasn't asking you to ignore your verification process. I was simply asking for help updating the bank details so they matched the bank account connected to the PayPal account.
First, I received an email saying my request had been received and that someone would personally review it.
Then, almost immediately afterwards, I received another email saying my case would be marked as resolved and closed within 24 hours.
Resolved? How?
Nobody answered my question. Nobody contacted me. Nobody helped me. The only thing that happened was that my ticket was automatically closed.
So when you publicly tell customers to "contact support again," what exactly is the point if your support closes tickets without providing any assistance?
I made a mistake with my bank details. Your customer support failed to do its job.
I expected support from real people, not automated replies that end the conversation before it even begins. This experience has only reinforced my original review. Until your support actually starts helping customers instead of closing tickets, I cannot recommend Grover.
Hello Grover,
I did what you asked i contacted your support again and for a second I thought we are going somewhere, but then it asked me to provide the subscription ID.
I told it i dont know what it is.
I got the answer that it must be somewhere in the Email i received, and "If you can’t spot it, no worries—just let me know!" i checked every single email and its nowhere to be found.
I told it that i cant find it and it asked for my phone number so that the support team can help me faster.
I gave it my phone number.
And now your ai bot is stuck sending the same 2 message again and again no matter what i respond " This format seems to be incorrect. Please try it again
Grover Bot says:
Please provide your subscription ID"
How can i Provide it if i dont have it?
And i dont want to speak to that damn ai bot again, it is literally pointless.
Please contact me via Email so we can solve this problem.
And by solving the problem is dont mean to take more info from me and then send me another email that says "Solved" and "The ticket will be closed in 24h" without fixing the problem and commucating with me.
Best Regards.
July 5, 2026
Unprompted review
Reply from Grover
Hi,
Thank you for your message and for providing more details about the situation. We’re sorry for the inconvenience you’ve experienced during the process.
In order for us to properly review your case and assist you further, we will need your order number. Additionally, we kindly ask you to start a new conversation with our support team so we can handle your case in detail and ensure it is properly followed up.
Thank you for your understanding.
Kind regards,
Grover Team
It's doesn't let me rent my tech
July 3, 2026
Unprompted review
Reply from Grover
Hello Thando,
Thank you for your feedback and interest in Grover! We sincerely apologize for being unable to accept your current order. If you have any questions, don’t hesitate to contact our customer support, and we will gladly assist you.
Kind regards
Wendy - Grover Team
One of the best Online service Company…
One of the best Online service Company .. easy , and simple and suitable for all customers .. All the Best for Grover
July 2, 2026
Unprompted review
Reply from Grover
Hey George, thanks a ton for the kind words! We're really glad to hear you found our service easy and suitable for everyone. That's what we're all about! If you're ever looking for other products or services, feel free to browse around. We're here to help you with whatever you need. Best regards, Joseph
Great just as descriped!!
July 2, 2026
Unprompted review
Reply from Grover
Hey Joey! Thanks for the awesome review! We're thrilled to hear that everything was just as described. If you're interested in checking out some of our other products, we've got a variety that might catch your eye. Best regards, Joseph
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