My first time ordering from Joybuy, and certainly not the last. Plenty of products to choose from, with attractive prices and fast shipping. I will definitely order from here more often and can recomm... See more
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I’ve been a customer since April and have had a positive experience. Deliveries are fast and reliable, products are affordable and of good quality, and the packaging is well done. Refunds and complai... See more
They sent me a second-hand dishwasher instead of a new one. There were traces of water inside, as well as deep scratches (photo proof available). I didn’t accept the delivery. Their refund process was... See more
Company replied
I can't believe I got my wishlist item for a third of the regular price! The shipping was incredibly fast. I placed my order this night and it arrived first thing tomorrow morning. Everything was in... See more
Company details
Written by the company
Bij Joybuy draait alles om een uitstekende winkelervaring: kwaliteitsproducten, snelle en betrouwbare levering, scherpe prijzen en klantenservice die altijd voor je klaarstaat. We werken samen met bekende merken, verzenden direct vanuit onze locaties in het Verenigd Koninkrijk en de EU, en gebruiken slimme systemen om je bestellingen snel te leveren. Joybuy is momenteel in de testfase in het Verenigd Koninkrijk, Nederland, Duitsland, Frankrijk, België en Luxemburg, ter voorbereiding op de volledige lancering in het VK en Europa. Don’t just buy, Joybuy.
Contact info
Netherlands
- support@joybuy.com
- www.joybuy.nl
4.6
Excellent
21K reviews
Asks customers to review
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Supposed to deliver same day waited in…
Supposed to deliver same day waited in all day then 10.40 pm they cancelled shocking service lets see if they deliver the next day
September 6, 2026
Unprompted review
Worst postal experience
Worst postal experience, their Post Nl service is very lazy , they never deliver to the home address but by default they deliver to a nearby shop where we have to go and collect. They should replace post nl by bpost atleast you have choice to get it delivered to a preferred location if not to home.
September 3, 2026
Best online-shop
Competitive price, variety of products in one place and delivery in short period of time.
September 2, 2026
I love this website and I buy most of…
I love this website and I buy most of my things on there. I wish there were more buy one get one free so I would use it more.
May 18, 2026
Fast delivery
Really fast delivery, literally I order the evening before and next morning was in my door!
September 3, 2026
They are polite but not be able to…
They are polite but not be able to solve problems at all. I think there is still a long way to go for Joybuy in European market
August 31, 2026
I found my favorite cup noodles
I found my favorite cup noodles, low price and within 24h delivery! 5 stars
September 2, 2026
Really good product
Really good product, superfast free delivery and incredible price.
September 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Joybuy
Hi there,
Thank you for sharing your feedback with us. We are sorry to hear about the issue with your recent order.
To better assess the condition of your item and work toward a satisfactory resolution, you could submit an after-sales request through your Joybuy account. If possible, please include clear photos showing any damage to the product itself — this will help us process your case more promptly and accurately.
You’re also welcome to contact us directly at support@joybuy.com, and we’ll ensure your case is reviewed with care.
We appreciate your patience and the opportunity to assist you properly.
Warm regards,
Claire
Joybuy Support Team 🌟
Fast delivery and reliable service
September 2, 2026
The order was fine but I received scam…
The order was fine but I received scam calls immediately after. Clearly got client data security issues duh
September 2, 2026
Reply from Joybuy
Hi there,
Thanks for sharing your feedback with us. We hear you and appreciate you taking the time to let us know.
Please rest assured that we always attach great importance to the information security and privacy protection of every customer. We will never disclose your personal data.
If you receive any unknown calls or text messages, please feel free to email us at support@joybuy.com.
We will submit this case to our security team for a comprehensive investigation. Thank you for your support of Joybuy.
Warm regards,
Claire
Joybuy Support Team 🌟
Cheap and super fast delivery
September 1, 2026
Super quick delivery
Order my new keyboard in the morning around 10:00 and I got the device delivered in the evening around 17:00!!
So great experience
August 31, 2026
The delivery guy is very impatient and…
The delivery guy is very impatient and unfriendly. We didn't expect to be treated that poorly.
September 1, 2026
Reply from Joybuy
Hi there,
Thank you for sharing what happened with your delivery — we’re genuinely sorry to hear about this unpleasant experience. This type of unprofessional service is completely unacceptable, and we fully understand your frustration and disappointment.
We have passed your feedback to the delivery team to investigate and are reinforcing our service standards to ensure this does not happen again.
To sincerely apologize to you, we have added a discount coupon to your Joybuy account. We hope this gesture can help you regain trust, and we will continue to strive to improve the delivery experience in the future.
If you’d like to discuss anything further or need assistance regarding your order, feel free to reach us at support@joybuy.com.
Thank you again for taking the time to let us know — your feedback is truly valuable to us.
Warm regards,
Claire
Joybuy Support Team 🌟
Fast and correct delivery.
Product is correct and 1 on 1 as described on the website
September 1, 2026
Very prompt
Very prompt, within one hour tracking information and delivering next day.
Items realy well packed and as described.
September 4, 2026
Unprompted review
Super fast company and excellent quality
September 1, 2026
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