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Joybuy Reviews 

17,168
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

One of the best and essential online shopping platforms I use for daily groceries, especially for Asian ones. Delivery lead time is short (the next day) and the delivery packing is always professiona... See more

Rated 4 out of 5 stars

Delivery is very efficient. However, it seems like there is a lack of products and restocking takes a while. Overall, I'm happy enough to become a member, it's great.

Rated 5 out of 5 stars

Joybuy is a great shopping platform. My order arrived the very next day, and all the products were packaged very well. Some regular prices are similar to those in supermarkets, but Joybuy often offers... See more

Rated 5 out of 5 stars

Delivery speed is super fast and staff is really nice, enjoy the service and shopping experience. one area can be further improved is the out of stock rate, you can improve the availability a lot.

Company details

  1. Department Store
  2. Appliance Store
  3. Electronics Store
  4. Grocery Store
  5. Health and Beauty Shop
  6. Home Goods Store

Written by the company

Bij Joybuy draait alles om een uitstekende winkelervaring: kwaliteitsproducten, snelle en betrouwbare levering, scherpe prijzen en klantenservice die altijd voor je klaarstaat. We werken samen met bekende merken, verzenden direct vanuit onze locaties in het Verenigd Koninkrijk en de EU, en gebruiken slimme systemen om je bestellingen snel te leveren. Joybuy is momenteel in de testfase in het Verenigd Koninkrijk, Nederland, Duitsland, Frankrijk, België en Luxemburg, ter voorbereiding op de volledige lancering in het VK en Europa. Don’t just buy, Joybuy.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

17K reviews

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4.6

All reviews

(17,168)

17,136 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super fast

Super fast! i just order in the morning, and same day my order is delivered at home. Items looks good and completely. Highly recommended this company.

July 20, 2026
Rated 1 out of 5 stars

Warning don't buy electronic products…

Warning don't buy electronic products from china. Warranty is a joke.

July 23, 2026
Unprompted review
Joybuy logo

Reply from Joybuy

Hi there,

Thank you for reaching out. We understand how frustrating it can be when an order doesn’t go as expected, and we sincerely regret the inconvenience you've experienced.

We take responsibility for your order issue and are committed to providing you with a satisfactory resolution. Unfortunately, we are currently unable to locate your order with the information available. To help us resolve this quickly, please share your order details with us by emailingsupport@joybuy.com.

If you've already written to us, please also check your spam or junk folder in case our reply has been directed there. Once we receive your details, we'll investigate personally and work closely with you to find the right solution.

Thank you for your patience. We are here to support you.

Warm regards,
Claire
Joybuy Support Team 🌟

Rated 5 out of 5 stars

Best and essential online purchase platform

One of the best and essential online shopping platforms I use for daily groceries, especially for Asian ones. Delivery lead time is short (the next day) and the delivery packing is always professional that all goods (including frozen foods) are always in perfect condition on arrival. That's why it's an essential platform for me, as I keep coming back!
Keep it up, JoyBuy!

July 19, 2026
Rated 1 out of 5 stars

Hello

Hello
Be very careful when your order a dish-washer with installation.
I paid 149€ for that and I was left alone with a door that cannot open completely after installation
Dynalogic just told me this is not included in the installation even if the description on joybuy site mentions « quick test of the dish washer and fixing of the door opening « 
I made a complaint to joybuy whose answer is just « I am sorry » or « it’s the third party not us »
So now I am afraid of how joybuy will help me in case of problem with the dish washer in the future.
I wouldn’t recommend then this kind of purchase through joybuy as they just leave you alone with your problem. On the phone joybuy told me pictures would be requested to see for the future installation and also an appointment for the day I am available : none of that was done

July 10, 2026
Unprompted review
Joybuy logo

Reply from Joybuy

Hi there,

Thank you for sharing your experience with us. We hear your concerns and understand how frustrating it can be when a service does not meet your expectations, especially for something as important as installation support.

We’ve looked into your case, and have replied to your email. Please check your inbox, including your spam folder to locate it.

We’re here to help sort this out together. If you haven’t received our email, feel free to reach us directly at support@joybuy.com.

Warm regards,
Claire
Joybuy Support Team 🌟

Rated 4 out of 5 stars

Efficient, but availability..?

Delivery is very efficient. However, it seems like there is a lack of products and restocking takes a while. Overall, I'm happy enough to become a member, it's great.

July 18, 2026

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