Clancy_

Worst tech support, better said non existent.
During an order i entered the wrong bank details ar the end for the background check, Yes I eccept this is my bad. I tried to contact support a hundred times because I knew my order would be cancelled because it has a bad score.
I tried to contact this nonexistent support but all I got was this dumb stillborn ai bot.
I still need help with that order butt not from an dumb ai bot.



Update.

Dear Grover,

Your reply to my first review told me to contact your support team again if I still needed help.

The problem is that I already had.

I explained that during my first order I accidentally entered the wrong bank details for the background check. I fully accept that this was my mistake. I wasn't asking you to ignore your verification process. I was simply asking for help updating the bank details so they matched the bank account connected to the PayPal account.

First, I received an email saying my request had been received and that someone would personally review it.

Then, almost immediately afterwards, I received another email saying my case would be marked as resolved and closed within 24 hours.

Resolved? How?

Nobody answered my question. Nobody contacted me. Nobody helped me. The only thing that happened was that my ticket was automatically closed.

So when you publicly tell customers to "contact support again," what exactly is the point if your support closes tickets without providing any assistance?

I made a mistake with my bank details. Your customer support failed to do its job.

I expected support from real people, not automated replies that end the conversation before it even begins. This experience has only reinforced my original review. Until your support actually starts helping customers instead of closing tickets, I cannot recommend Grover.

Hello Grover,

I did what you asked i contacted your support again and for a second I thought we are going somewhere, but then it asked me to provide the subscription ID.
I told it i dont know what it is.
I got the answer that it must be somewhere in the Email i received, and "If you can’t spot it, no worries—just let me know!" i checked every single email and its nowhere to be found.
I told it that i cant find it and it asked for my phone number so that the support team can help me faster.
I gave it my phone number.
And now your ai bot is stuck sending the same 2 message again and again no matter what i respond " This format seems to be incorrect. Please try it again
Grover Bot says:
Please provide your subscription ID"

How can i Provide it if i dont have it?
And i dont want to speak to that damn ai bot again, it is literally pointless.

Please contact me via Email so we can solve this problem.
And by solving the problem is dont mean to take more info from me and then send me another email that says "Solved" and "The ticket will be closed in 24h" without fixing the problem and commucating with me.

Best Regards.

The support is nice and very helpful.
Thank you.