Shippo Reviews 

They suckered me back in. They approved my claim last time (although it took forever and me having to contact their offices directly), so I gave the a try again. 8 months later....here we go again.

Like every other "company" hiding behind the internet and scamming with a 'skimming" business model, Shippo (using Xcover.com as its insurance agent), makes its money on the law of averages. Take just a small 1 or 2% "insurance" charge on the competency work of UPS, USPS, Fedex, DHL, etc. and assume that 95% of items will be delivered without problems. Great profit margins there leeching off the delivery company. But what happens when you DO have damage???

Ordinarily, you'd file a claim with the delivery company. Not here. You file a claim with this Asurion knock off company, XCover. com. And they will not provide a real live agent but rather some hidden AI processing to evaluate your claims, pictures etc and deny your claim. Give you some bogus nonsense of why you allegedly didn't adhere to THEIR standards (not the actual shippers) and then you're forced to deal with this fully autonomous interface IF an until you get some sort of resolution, minus fees of course.

Here's my review of their Xcover. com directly:
"DON'T BUY THE SHIPPING INSURANCE!! Buy shipping directly from carriers!!

I've been buying shipping insurance through Goshippo.com label for over a couple of years now, but this is my first claim under their change to XCover.com. And it's a total SCAM. There is ZERO, NONE, NADA real person interaction with XCover. All AI interaction, which means you claims will take FOREVER, if denied, shuffled through another AI loop and ultimately just giving you a headache on top of your loss.

GoShippo is constantly bug/push for you to buy their shipping insurance coverage which is not GOSHIPPO, but rather XCover.com (Insurance policies issued in the United States of America are provided by Cover Genius Insurance Services, LLC, a Delaware limited liability company, 11 West 42nd Street, 30th Floor, New York, NY 10036; Delaware LLC registered under CORPORATION SERVICE COMPANY, 251 LITTLE FALLS DRIVE, WILMINGTON, DE, 19808, Phone: 302-636-5401).

I have had to file 2 complaints (2 claims) with my state's attorney general's Insurance Fraud office over their lack of timely processing and payment of claims for product that was shipped, insured and damaged through GOSHIPPO.COM. (REFERENCE: xcover.coms' state license registration number)

You're better off using UPS/USPS/DHL/FEDEX sites directly and having those carriers insure your items. The HUNDREDS, if not thousands, of dollars that I've spent in insurance coverage to finally file a claim and deal with this nonsense is ridiculous! I will no longer be using GOShippo as a result of this."

Created a label and before purchasing tried to change the shipment date to reflect 4/30 (the actual date of shipment) from today's date (4/29). Their system kept changing the date back to 4/29 and then their chatbot lied and said the date said 4/30 which was untrue. I took video of the glitch. The USPS has the right to refuse packages if they do not have the correct ship date on the label. Shippo needs to fix this discrepancy. I did not feel they took my concern seriously at all. I am very disappointed.

I am extremely disappointed with Shippo’s insurance process. After they lost a package valued at $324, I was bounced like a ball between UPS and USPS. Despite reaching out to Shippo early on, they failed to help, only to finally direct me to their insurer, XCover, once it was too late. They then invited me to email an explanation for the delay. My explanation was met with an automated response telling me to go back and file a claim—the very thing I was blocked from doing.
It feels like a deliberate system designed to make customers give up. They create a cycle where you can never actually get a result. Do not bother paying for insurance through Shippo; it was a total waste of money and a massive headache. I did my part as a customer, but Shippo and XCover failed to stand by their service.

"Shippo has completely paralyzed my business. Their system is fundamentally broken. They generated 19 different shipping labels with incorrect metadata (address mismatch), making them completely unscannable by USPS and UPS. My packages sat in 'Pre-transit' for a week while I was forced to pay for duplicate labels just to get my products moving.
To make matters worse, they charged me an unjustified $77.31 'Correction Fee' on a broken label and refused to refund it to my original payment method, offering useless store credit instead.
But the most shocking part? During my support interaction (Case #1065717), the representative Sihle M. sent me an email containing the PRIVATE CUSTOMER DATA AND CSV FILES OF ANOTHER COMPANY. This is a massive, illegal data privacy breach. It proves Shippo's internal systems and support are in a state of total negligence and collapse.
I have already initiated a formal Chargeback with my bank for all transactions. They lie about refunds and steal your inventory's reputation.
SAVE YOUR BUSINESS: STAY AWAY FROM SHIPPO

It is a great resource for our small business. They have great prices. We have our Etsy Shop directly connected to our account, so we don't have to input customer information.

Shipped a large box via Shippo. Pricing was excellent vs traditional shippers. Box was damaged, luckily I purchased insurance, so I’m covered. Claim was denied because of packaging. Why did you agree to insure it? It was inspected by the shipper, UPS, at drop off and accepted. I specifically asked them to inspect the packaging and let me know if they would do anything different. UPS said “looks good”. Would not use Shippo with anything of value and DO NOT buy their insurance. It is a waste of money. I’ll ship directly with UPS, FedEx, USPS going forward.

Fast, easy and great rates!

I created a shipping label and the automatic settings were the wrong size for my printer. When I went to change it I was able to but I wasn't able to change the already prepaid shipping labels dimensions so they wanted me to buy another shipping label which is very predatorial business behavior, I only needed 1 label to send my friend a package. The refund also takes 14 days and you don't even get a refund to your card, its to the Shippo ACCOUNT and only after its in your account can you request a real refund, which is crazy as well because they take so long that you might forget to even refund it.

DO NOT USE THIS BUSINESS

All the interactions with Shippo have been more than helpful!

I have been using Shippo for the past year. The rates are great and the app works like a charm. Highly recommend for all your shipping needs.

Shippo fits my needs perfectly. I ship a wide variety of products, so having the ability to choose the most efficient carrier is awesome.
Their customer service is always responsive and provides the assistance I need.

This platform feels nothing short of a punishment. I don’t know how we tolerated using it for 4 years, its like a toxic marriage. You f&king can’t stand each other, but forced to stay together for the kids.
Using this software is like dragging a dead whale at your ankles. Every time you make a label or load anything, it takes forever. What is worse is the search function is absolutely atrocious, you can search a client name and everything BUT your client will pop up. Often takes numerous re-fresh of the page to even get it to load. For 2026, this performance is atrocious and unacceptable. APIs are locked behind a sales rep, their new updated interface is even worse. Its like a horrible face-lift, whenever you try to do further edits in the address change it reverts back to the old interface. What was the point of updating it half-assedly? The software got uglier and slower.

-1000/10 After using it for 4 years of pain, self-hate, and therapy we are finally moving on to a platform that actually works.

Corporate Authoritarianism: Shippo Squeezes Small Business While Bezos Gets the Pass.

Shippo has officially become the "Big Brother" of the shipping world. I am a small business owner shipping high-value items internationally, and I’ve just experienced their dystopian "guilty until proven innocent" regime firsthand.
The system is rigged. While Jeff Bezos and Amazon have spent years "cheating" the carriers with bottom-barrel rates that bleed the system dry, the carriers like FedEx are now clawing that money back from the small business owner. They hit us with predatory "Dimensional Weight" surcharges and hidden fees to make up for the profit Amazon took from them. When I dared to dispute an unfair fee that FedEx took months to even address, Shippo went into full authoritarian mode.
They don't fix their technical bugs—like their 2026 FedEx verification form that demands a "Street 2" address that doesn't even exist in my profile—they just demand your biometric data. They ordered me to submit a government ID and a "live selfie" just to print a label. I complied, and what was the result? A cold, canned email from a "Support Lead" named Evie telling me my account is terminated.
It’s clear: Shippo doesn't work for the entrepreneur; they work for the algorithm. They would rather de-platform a verified, paying merchant than deal with the reality that their system is broken. If you aren't a multi-billionaire like Bezos, Shippo views you as a "risk" to be managed, not a partner to be supported.
I’m moving my business to platforms that don't treat me like a criminal for defending my bottom line. Avoid Shippo unless you want to be surveilled, ignored, and eventually silenced.

Some difficulty at first navigating the process, but finally got it down so easier to use.

like the convenience. dislike some of the features, getting stuck & trouble shooting

Making labels is so easy with Shippo!
The setup time is almost nothing. You can import information from the commerce site you use or make labels by manually moving information over one at a time (that's what I usually do). I love that I get to see prices for USPS, UPS, FedEx and DHL so I can easily choose the service I want to use. Purchasing insurance is a breeze. Printing labels is easy. If I need customer service, they get right back to me.

I never ran into any problem at all with their service.

Overall Shippo has been a great service. They have reasonable rates, options for carriers, time frames on shipments. All of your customers and shipments are stored in your account. I highly recommend them!