Condescending, canned responses by customer service. I asked about a $3.77 post-delivery surcharge. They said, my international package was 8 lbs instead of 5.4 lbs as shown on the label. I said, if t... See more
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They suckered me back in. They approved my claim last time (although it took forever and me having to contact their offices directly), so I gave the a try again. 8 months later....here... See more
Company replied
like the convenience. dislike some of the features, getting stuck & trouble shooting
i HAVE USED SHIPPO FOR PERIODIC PERSONAL MAILINGS. I NOTICED ON MY CREDIT CARD STATEMENT A MONTHLY CHARGE OF $19 FOR A "PRO PLAN" THAT I DID NOT KNOWINGLY SIGN UP FOR. I HAVE BEEN TRYING TO CANCEL T... See more
Company replied
Company details
Written by the company
Shippo is a multi-carrier shipping provider that easily integrates into your workflow so you can manage and fulfill orders in one place — giving online sellers and logistics leaders more ways to maximize margins and efficiency across the entire fulfillment journey.
Shippo
Written by the company
- Deliver by design — at every stage of ecommerce complexity.
- Shippo works with the tools you already use to power shipping capabilities once exclusively reserved for retail giants. Now they’re yours, in one convenient app.
Best rates on the most carriers
Get the lowest cost on all the major carriers
Access over 85 carriers worldwide and best rates at each of them, including regional carriers others cannot provide.
Contact info
703 Market St, Suite 200, 94103, San Francisco, United States
- support@goshippo.com
- goshippo.com
3.2
Average
555 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 61% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Random surcharges weeks later. Watch your card.
We push decent freight off our dock daily, but having Shippo hit our card three weeks after the fact for "box dimension audits" is pure nonsense. No phone number to call, just auto-replies over email while they hold your cash. The initial rate looked fine at checkout, but the back-end rebilling completely eats whatever margin you had left.
September 5, 2026
Unprompted review
Shipped a package through Shippo on…
Shipped a package through Shippo on August 13 via UPS Ground Saver. Three weeks later I find out — not from Shippo, from calling UPS myself — that USPS flagged it for unpaid postage and it's not being delivered at all.
Shippo sold me a $93.84 label that apparently wasn't enough, can't tell me what's actually owed, and offers zero fix. Their "solution" is a USPS email address and a shrug: "retrieval is not guaranteed." No refund, no accountability, no explanation for their own label failing.
If your label doesn't cover real shipping costs, that's on you to fix — not on your customer to go chase down a different company. Three weeks, no package, no money back, no answers.
Avoid Shippo if you actually need your shipment to arrive.
August 11, 2026
Unprompted review
Reply from Shippo
Hello,
Thank you for sharing this, and we're truly sorry for what you experienced. Not being notified about a delivery issue for three weeks is completely unacceptable, and we understand why you're frustrated with the lack of answers and accountability.
A UPS Ground Saver label with an unpaid postage flag from USPS is unusual, and it's the kind of issue we need to investigate properly. You deserved a clear explanation of what happened and real options when the problem was discovered — not just a referral and a shrug.
We'd like the opportunity to review exactly what happened with your shipment and your label. Please reach out to us with your tracking number so we can investigate fully:
https://support.goshippo.com/hc/en-us/requests/new
We're sorry this fell through the cracks, and we want to understand what went wrong.
– Shippo Support
WARNING
WARNING! NEVER USE THIS COMPANY. They quoted one price for multiple domestic packages and then charged $1,200 in surcharges after the fact. I think there is something wrong with their calculations during checkout. FRAUDULENT COMPANY. Their customer service is pretty much non-existent.
Response. It has nothing to do with the carrier. YOUR system does not quote properly. Look at the other reviews. Complete SCAM. I reached out last week and got one response. Your customer service needs a complete revamp.
August 21, 2026
Unprompted review
Reply from Shippo
Hello,
Thank you for taking the time to share your feedback. We’re sorry to hear you’ve had a frustrating experience with carrier adjustments— that’s certainly not the experience we want for our customers.
Unfortunately, we were unable to locate an account based on the information provided in your review. We would truly appreciate the opportunity to investigate and help resolve any issues.
If you can please reach out at the link below, and let us know you are following up in response to this Trustpilot review, we will be sure to look into this right away:
https://support.goshippo.com/hc/en-us/requests/new
We hope to connect with you soon.
– Shippo Support
Quoted at $87. charged at $162.
Quoted at 87. for a package to Australia. Better rate than USPS and several other carriers. Of course after delivery they come back with an additional 75. in charges for 'remote area' delivery and re-calculation of package size as they claimed it was 1" off. They automatically charged my card they had on file. Never using this outfit again.
August 19, 2026
Unprompted review
Reply from Shippo
Hello,
Thank you for sharing your feedback. We're sorry to hear about the unexpected charges after delivery. We completely understand how frustrating it is to receive a quote and then be charged significantly more after the fact, especially when the difference is automatically charged to your card without prior notice.
Post-delivery carrier adjustments (for factors like remote area fees or package size corrections) are unfortunately common in international shipping, but that doesn't make the surprise any less upsetting.
I have been able to find a support request that our team has been able to respond to, where we had a chance to send some extra details and offer a solution to alleviate the situation. Feel free to reach back out in that email thread if you need to follow up.
If we manage to resolve the matter to your satisfaction, we'd appreciate it if you could reconsider your grade here. We appreciate you giving us a chance to help.
– Shippo Support
I admire the low shipping rates and…
I admire the low shipping rates and ease of use in the online app
August 21, 2026
Unprompted review
Reply from Shippo
Hello,
Thank you so much for your thoughtful review! We're thrilled to hear that Shippo has helped you manage your store orders more efficiently and reduce your shipping costs — that’s exactly what we aim to do.
If you ever have questions or need assistance, our support team is always happy to help:
https://support.goshippo.com/hc/en-us/requests/new
Thanks again for being part of the Shippo community!
– Shippo Support
Damage to shipment
I shipped 16 boxes from Arkansas to Maryland on July 31st 2026. It was an extremely painful experience. Not only did Shippo charge me for a box that was not shipped, because they had my credit card on file, they charged an additional $48 claiming that the size and weight of 8 boxes were incorrect. I used the same boxes for all 15 of the packages which was the Home Depot box size with the dimension 15X16X26. I wonder how 7 boxes were correct but 8 were not. The boxes came in opened, items were missing, some were broken, though I had fragile labels all over the boxes, The package arrived severely damaged. The outer cardboard carton was crushed, torn, punctured, and partially opened, with large sections of the box ripped apart and the contents exposed. The photographs show extensive deformation and tearing of the carton, including a large opening in the side and damage to the seams and panels. The contents had shifted inside the compromised carton and were no longer adequately protected. Several items were packed in plastic bags and were visibly displaced within the damaged box. The condition of the packaging indicates that the shipment sustained significant impact and/or compression during transit.
I retained the original damaged packaging and contents and can provide photographs and supporting documentation. I had purchased insurance on the packages from Xcover which was recommended on the Shippo Website but Xcover denied my claim stating that the boxes were not packaged correctly. Xcover said" Your box must have at least 2 inches (5cm) of approved cushioning material, such as EPE foam, moldable foam or air pillows, between the item and all six walls. Craft paper, newspaper, clothing and loose cardboard are not accepted. Multiple items must be individually wrapped with at least 2 inches (5cm) spacing between each so that items do not touch. Items over 10 lb (4.5kg) must include impact-resistant EPE foam at all exterior corners," This is the WORST experience I have ever had with shipping. I can provide pictures of the boxes.
August 3, 2026
Unprompted review
Reply from Shippo
Hello,
Thank you for sharing the details of your experience, and we're truly sorry to hear about the damage to your shipment and the frustration this has caused.
We want to clarify a few things: damage that occurs during carrier transit is the carrier's responsibility, provided Shippo is not directly transporting packages. Similarly, the packaging requirements and claim denial from XCover are determined by their insurance policy. That said, we absolutely understand your frustration with both the damage and the claim denial.
Regarding the $48 billing adjustment for the weight and dimension discrepancies on 8 of your 15 boxes, that's a separate carrier adjustment that we can review and dispute with supporting documentation.
We'd welcome the opportunity to help you file a damage claim with the carrier and investigate the billing surcharge. Please reach out to us directly with your tracking numbers and the photos you mentioned:
https://support.goshippo.com/hc/en-us/requests/new
Our team will be more than glad to work with the carrier on your behalf.
– Shippo Support
Shippo charges a dollar or 2 extra for…
Shippo charges a dollar or 2 extra for a measly $125 package insurance, and when your package is damaged in transit, their 3rd party insurance provider will deny your claim! Stick to trustworthy providers like UPS
August 14, 2026
Unprompted review
Reply from Shippo
Hi Owen,
I’m reaching out from Shippo after seeing your recent review on Trustpilot.
I’m sorry to hear about your experience. We’d really appreciate the opportunity to learn more about what happened and see how we can help.
If you're willing, please reply here with any additional details about the issue, including the tracking number to help us investigate further. We’ll take a closer look and do our best to support you.
Thank you again for taking the time to share your feedback.
Shippo overbilled me thousands of $$ and won’t refund my money
Shippo billed my card for DHL “weight correction” surcharges and multiple other fees on international shipments from the US to the UK well after delivery — all undisclosed at purchase, unsupported by any documentation, and totaling over $2,200 in additional charges applied to my credit card across 17 shipments. When I asked for the underlying audit data, Shippo’s rep repeatedly requested I submit photographic proof of the weight and dimensions of each package (for already-delivered packages!) and claimed this was a contractual requirement — it is not. The Terms of Use have no such requirement— how could every business photograph every package on scales and with tape measures? Aburd. After 30 plus days of no response (and they refuse to speak to me on telephone) I’ve now had to open a formal dispute with my credit card company and am preparing to take legal action against Shippo. If you use Shippo for international shipping, expect to be rebilled after the fact for whatever amount they decide with no real recourse and no way way to obtain a response. I will never do business with Shippo and highly recommend you find other shipping platforms to use.
June 25, 2026
Unprompted review
Reply from Shippo
Hi John,
Thank you for the detailed feedback. We take billing accuracy seriously, and we want to make sure the carrier adjustments issued by DHL are fully explained and resolved.
Your case has been escalated internally and is with our Carrier Claims team for review, and we will continue to work through this with you directly. A member of our Carrier Claims team will follow up with you by email to go through the specific charges and find a resolution.
Thank you,
The Shippo Support Team
They are awful
They are awful. No customer service, and will lock you out of your account without notice. They can also prohibit you from downloading labels you have already paid for. If you are doing high volume shipments. STAY AWAY!!!
Refunds take 2 weeks, and can only be refunded as credits to your account. You will not get your money back.
Customer service is slow and virtually non existent.
July 31, 2026
Unprompted review
Reply from Shippo
Hi Hunter,
Thanks for taking the time to post this review. This does sound far from ideal, and definitely isn't how we'd like you to experience Shippo.
Based on your feedback here, I can see we may already be following up with you via email. We'll be following up on your refund request shortly.
I'd like to take the opportunity to clarify that we can definitely make refunds to your payment method, but this is a manual process that our team processes upon request.
We'd be happy to take care of you. If you are not already in touch with our support team, please help us submit a request through this link, referring to this review:
https://support.goshippo.com/hc/en-us/requests/new
We appreciate the chance to make things right for you to the best of our ability.
- The Shippo Team
I used it only 2 times and it charged…
I used it only 2 times and it charged me 4 times. This is crazy. Never happened with any other such service. No explaination given. No email. Nothing
Besides they do not have any customer care Phone Number. Feels like they purposely charge you then go in hiding so they can not be contacted. Also Seems it is not possible to block them from charging me wrongfully via my own financial institution. Seems such strongly managed fake work.
July 25, 2026
Unprompted review
Reply from Shippo
Hi Dolly,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience, and we understand how frustrating it is when you're waiting for a resolution on the carrier adjustments you've received.
I can see you already have a request open with our team from today regarding these charges, and one of our specialists is actively looking into it.
Transparency around billing is important to us, and we're happy to help explain your invoice and any associated carrier adjustments so you have a clear understanding of the charges.
One of our specialists will be reaching out to you directly by email shortly with an update and to discuss your request in more detail.
Thank you,
The Shippo Support Team
Greedy company with poor customer service
Their shipping insurance covers nothing. If something happens with your insured shipment, they will do the best in cooperation with their Xcover insurance partner you never receive any insurance payment. They will ask you to provide a set of stupid documents as a proof that your shipment was lost or damaged, including police reports and results of investigation from a shipping carrier. Even if you try to collect all requested documents your insurance claim filling period will be expired by that time, cause they set very short period of time to file the claim. The only way to make get your money from them - dispute a transaction through your financial institution.
July 26, 2026
Unprompted review
Reply from Shippo
Hello Vladimir,
Thank you for sharing your feedback. We're sorry to hear about your experience with the insurance claims process. We understand how frustrating it can be when documentation requirements feel extensive, or timelines feel tight, especially when you're trying to resolve a loss.
Insurance claims do require specific documentation and come with filing deadlines, which we know isn't always convenient. That said, we'd welcome the opportunity to review your specific situation and see if there's anything we can help clarify or address.
Please reach out to us directly so we can take a closer look:
https://support.goshippo.com/hc/en-us/requests/new
We appreciate you taking the time to share this feedback.
– Shippo Support
I tried Shippo because I was given a…
I tried Shippo because I was given a ridiculous quote from DHL express to ship a 2.5lbs package 📦 for $330 internationally to Ghana. Shippo pricing was $220 less while still using DHL express as the shipper. I used the free account. A label was created and all forms completed/downloaded/printed. I had full autonomy over my choices UPs, FedEx, USPS, and DHL. I was truly amazed at how seemingly easy it was. I dropped my package off at a DHL express location with no additional fees or concerns. My tracking # was provided and shipping is underway! I had a very positive experience. Thank you.
July 25, 2026
Unprompted review
Reply from Shippo
Wow, thank you so much for the kind words, Mia! 🎉 We're thrilled to hear your DHL Express shipment to Ghana went smoothly, and that $220 in savings certainly doesn't hurt! 😄
That's exactly what Shippo is built for: making international shipping simple and affordable, whether you're sending one package or a hundred. We're so glad you gave us a try, and that it delivered (pun intended 📦).
We'd love to keep helping you ship to Ghana and beyond. Welcome to the Shippo family! If you ever need anything, our support team is always here.
Happy shipping! 🚀
— The Shippo Team
i HAVE USED SHIPPO FOR PERIODIC…
i HAVE USED SHIPPO FOR PERIODIC PERSONAL MAILINGS. I NOTICED ON MY CREDIT CARD STATEMENT A MONTHLY CHARGE OF $19 FOR A "PRO PLAN" THAT I DID NOT KNOWINGLY SIGN UP FOR. I HAVE BEEN TRYING TO CANCEL THIS PLAN FOR OVER A WEEK. I HAVE NOT RECEIVED ANY RESPONSE BECAUSE THEIR FORMS REQUIRE THE NAME OF YOUR BUSINESS AND THE URL FOR YOUR WEBSITE. I HAVE NEITHER SO THE FORM WON'T SUBMIT. I FOUND A FORM THAT FINALLY SUBMITTED. I HAVE BEEN CHARGED $76 AND HAVE ONLY MADE 2 LABELS!! SHIPPO NEEDS TO ESTABLISH CUSTOMER SERVICE THAT IS ATTAINABLE. I WOULD LIKE A REFUND FOR THE $76.
Shippo responded and refunded my money!
July 21, 2026
Unprompted review
Reply from Shippo
Hi Mary Ann,
Thank you for sharing your feedback. We’re sorry to hear this has not been a positive experience. Billing clarity is very important to us, and we understand how frustrating unexpected charges can be.
I wanted to let you know that we had reached out to you earlier today regarding this matter and have issued a refund for the charges in question. We will also be following up through your support ticket to make sure you have the details and to help with any additional questions you may have.
We sincerely apologize for the inconvenience and appreciate the opportunity to address this and make things right.
Thank you,
The Shippo Team
Their customer service bot canceled my label without my permission
Added insurance to a Usps item and later read it wouldn't cover the contents anyway so wanted to cancel .
Their bot is faulty and initially said I didn't pay for insurance (a lie ), and then cancelled the complete label without me asking it to, or me giving it permission .
This has led to a mess with tracking and trying to get them to fix the issue,all because their customer bot is incorrect and did more than what it was asked .
I'd stay away and find a better provider who can actually assist when something goes wrong .
July 20, 2026
Unprompted review
Reply from Shippo
Hello,
Thank you for taking the time to share this, and we're truly sorry for the frustration this caused. Having a label canceled without your permission, especially after being given inaccurate information about your insurance, is not the experience we want for you, and we understand why this has been so disruptive to track and resolve.
We were able to locate your account, and our support team is reaching out to you directly to help sort out the tracking issue and get this fully resolved.
Thank you for your patience, and we appreciate you bringing this to our attention.
– Shippo Support
TitleSave yourself the stress, hidden charges, and headache—find a different shipping platform.
Title: Terrible Communication & Hidden Billing Practices — Steer Clear
They operate completely in the shadows regarding their billing. Save yourself the stress, hidden charges, and headache—find a different shipping platform.
July 13, 2026
Unprompted review
Reply from Shippo
Hello Vickie,
Thank you for sharing your feedback, and we're sorry to hear this hasn't been a positive experience. Billing clarity is important to us, and we understand how frustrating unexpected charges can feel.
For context, charges on a Shippo account can include monthly subscription fees as well as carrier-side adjustments (such as customs charges applied by the carrier after an international shipment). We know these aren't always intuitive, and if something doesn't look right, we're always happy to walk through the specifics and help dispute any charge that seems incorrect.
We were able to locate your account and would welcome the chance to go over these charges with you directly. Please feel free to reach out to us here so we can take a closer look:
https://support.goshippo.com/hc/en-us/requests/new
We appreciate you taking the time to share this, and we hope we can help clarify things for you.
– Shippo Support
Shipping could not be easier..
Shipping could not be easier...nor more affordable than getting taken for a ride by the shippers! I ONLY ship with Shippo and tell others to do the same.
July 13, 2026
Unprompted review
Reply from Shippo
Hello,
Thank you for the kind feedback! We're so glad to hear that you find Shippo easy to use and that it's saving you money. That's exactly what we aim for.
If you ever have questions or need any assistance, our support team is always happy to help: https://support.goshippo.com/hc/en-us/requests/new
Thanks for being part of the Shippo community!
– Shippo Support
Terrible decision to use this app from…
Terrible decision to use this app from my Wix store, easy to set up , purchased shipping label no problem.. then immediately blocked my account l was unable to print the shipping label l purchased , customer service is non existent. Had to repurchase directly to Royal Mail .. still awaiting a response from shippo .. l would suggest not to use this company
July 10, 2026
Unprompted review
Reply from Shippo
Hi Andrew,
Thanks for the review. We're sorry about the account block, and we understand how frustrating it is to not be able to download a label you've already paid for.
We found your account and tried to reach out directly, but your email provider bounced our message back. If you can allow-list support@shippo.com, or use a different email, we'll respond to any ticket submitted here: https://support.goshippo.com/hc/en-us/requests/new. Live chat is also available if that's easier.
We look forward to helping sort this out.
– Shippo Support
I love Shippo
I love Shippo! Easy to navigate, never a problem with the labels, connects with all my shops!
July 1, 2026
Unprompted review
Reply from Shippo
Hi Jeanne,
Thank you so much for the kind review! We love hearing that Shippo has been easy to navigate and reliable across all your shops — that's exactly the experience we work hard to deliver every day.
If you ever need anything, our support team is always here to help:
https://support.goshippo.com/hc/en-us/requests/new
Thanks for being part of the Shippo community!
– Shippo Support
0 Warning When Failures Occur
I scheduled a pickup through their website, only to find out after the pickup window that DHL never received the request.
Shippo support confirmed this was a known issue on their end they were investigating, but I received zero warning or notification before relying on the pickup.
The lack of proactive communication left me scrambling and completely changed my plans. They let me schedule a pick up, purchase postage, and gave me confirmation despite knowing their system was faulty. Very disappointing experience, and I won’t be using Shippo again.
June 29, 2026
Unprompted review
Reply from Shippo
Hi Andrew,
Thank you for your review. We’re sorry to hear about the trouble regarding a DHL pickup — we understand how frustrating it must have been to not have your packages picked up as expected.
We were able to locate your account and have reached out to you directly via email with steps to get this resolved. Our team is happy to assist further if needed.
Please feel free to respond to our email if you have any additional questions.
– Shippo Support
100% crooks - shady -- bait and switch -- beware!
100% crooks.
Showed me a price of $13.xxx - and charged $31.xx.
(3 other options were all below $20) I had picked the cheapest and it only become $31.62 AFTER I printed the label.
When I asked them to cancel the label (within about an hour) they offered to redund the money into my shippo account AFTER 14 days after the carrier confirms that I didn't ship anything. Wasted 30 minutes on Chat
June 25, 2026
Unprompted review
Reply from Shippo
Hello,
Thank you for sharing your feedback. We're truly sorry to hear about the rate discrepancy and the frustration this caused — we completely understand how unexpected charges can be upsetting, especially when the amount shown at checkout doesn't match what was billed.
We were able to locate your account and will be out to you directly via email to look into what happened with this shipment and work toward a resolution. Our team is happy to help get this sorted out.
Please feel free to respond to our email if you have any additional questions.
– Shippo Support
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