Airwallex Reviews 

Very bad experince block my account with out any specfic reason
Not recomendable

Sarah is very helpful. She can always provide answers to my questions in time, and she is willing to find out solution for us.

Absolutely terrible experience from the start.

I opened a business account, sent my first invoice, and as soon as my first customer paid, my account was blocked. My money was held immediately, leaving me unable to access funds that belong to my business.

I still haven't received a proper response. Every time I contact customer support, I get passed around in circles with no clear update or resolution.

As a small business, I rely on payments to keep my business running. Holding my funds without resolving the issue has caused unnecessary stress, frustration, and disruption to my business.

Very poor customer service and communication throughout. I expected much better from a business banking provider.

I have no lost a customer, due to this issue.

I have my company account blocked for more that 3 months with money inside, and no reply from customer service. All the emails I have send to them are replied by automatic IA just telling us to wait. It is the worst bank I have worked with in my life. They are scammers. If needed I can send all documentation here. Dont use it, you will lose your money!

As an Airwallex customer, I have observed that support for money transfers from academic institutions to my company (API Asia) has been diligently managed, addressing the anti-fraudulent challenges that can arise from using an online banking system and respecting strictly the banking regulations. They did it. And I worked diligently with customer service to avoid any adtional delay or simply rejection of a customer payment. Good job, very professional.

This is a Formal Complaint submitted in accordance with the Financial Conduct Authority (FCA) dispute resolution guidelines.
My UK business account for Medennium Limited has now been completely suspended and our corporate funds frozen since 15 July 2026.
It has been over six weeks. Despite my immediate cooperation and the prompt submission of all requested documentation—including full invoice contracts verifying the absolute legitimacy of the transaction in question—Airwallex has met my business with total communication silence. While I respect your regulatory obligations regarding internal audits, maintaining an indefinite asset freeze for over 45 days without a single material update, timeline, or path to resolution moves past standard compliance and into a severe breach of treating customers fairly.
This prolonged, uncommunicative freeze is causing critical, escalating damage to Medennium Limited’s operations, impacting our cash flow, and threatening our ability to meet our immediate UK liabilities.I require Airwallex to take the following actions immediately:

1. Escalate to Risk Leadership: Immediately escalate this case to a Senior Compliance Officer or Risk Director for manual review today.

2. Provide a Clear Status Update: Confirm whether the invoice contracts provided on 15 July have been verified, and identify exactly what—if any—outstanding items are required from my end to resolve this matter.

3.Issue a Final Response Letter: If Airwallex is unable or unwilling to reinstate my account access within the statutory 15-business-day timeline prescribed for UK payment services, I require you to issue a formal Final Response Letter immediately so that I may escalate this case to the Financial Ombudsman Service (FOS) without further delay.

Please be advised that if this matter is not resolved or if a Final Response Letter is not issued promptly, I will formally lodge this dispute with the Financial Ombudsman Service and report the handling of this freeze to the FCA. The Ombudsman has the legal authority to review the internal logs of this investigation, and I will be seeking full financial compensation for the operational disruptions, financial stress, and damages caused to Medennium Limited by this delayed process.I have acted in complete good faith as a loyal customer of nearly a year. I expect Airwallex to act as a responsible financial institution and provide a meaningful, human response to this complaint within 48 hours.

Yours sincerely,

Ebrahima Sillah SillahDirector, Medennium Limited

I have contacted Airwallex customer service several times regarding a $5,000 USD (CNY 34,107) Alipay payment received on August 13 that still has not been settled into my Airwallex Wallet.

This is not a failed or incomplete customer payment.

My Airwallex dashboard shows:

Payment: Succeeded
Alipay payment attempt: Settled
Payment settlement: Calculating
Settlement date: —
Settlement ID: —

What makes this particularly concerning is that Airwallex’s own documentation is very clear about what these statuses mean.

Airwallex defines a SUCCEEDED payment as:“The payment has been successfully captured. Funds are guaranteed and will settle into your Airwallex Wallet.”

Airwallex’s own API documentation defines a SETTLED payment attempt as:“Airwallex has received the settlement from the provider. We will settle the funds in your wallet.”

So according to Airwallex’s own system, the customer payment succeeded and Airwallex has already received the settlement from the payment provider. Yet more than two weeks later, the money still has not reached my Wallet.

Airwallex also publicly lists the normal settlement schedule for Alipay as T+1 business days.

Support later told me that my account is subject to an 8-day delayed reserve. Airwallex’s own documentation says the payment-method settlement period or reserve period applies based on “whichever is longer.”

Even using the longer 8-day period, that still does not explain why an August 13 payment remains stuck at “Calculating” more than two weeks later.

I have contacted customer service repeatedly. Instead of investigating what is actually happening with this specific transaction, I have received generic explanations about reserves, settlement reports, and standard processing times.

What makes the experience even more frustrating is that someone from Airwallex’s Customer Success team contacted me to discuss expanding my use of Airwallex as my business grows.

It is difficult to take that conversation seriously when Airwallex cannot currently explain what has happened to an existing $5,000 payment.

Before discussing how I can send more business through Airwallex in the future, I would expect Airwallex to demonstrate that it can reliably settle the transactions I am already processing today. Right now, this experience gives me very little confidence to trust Airwallex with larger volumes or a broader part of my business.

During that conversation, I also raised this unresolved payment issue and was told that the case would be escalated. That escalation apparently never happened, and I was left contacting customer service again myself.

I have already provided Airwallex with the Payment ID, screenshots, amount, transaction date, currency, payment method, and the other information requested.

The issue is still unresolved.

If there is an additional compliance, risk, or manual review affecting this transaction, that is understandable - but Airwallex should simply say so, explain what is happening, and tell me what is required from me.

So far, nobody has been able to identify such a hold, explain why the settlement remains stuck, or provide a confirmed release date.

That is ultimately the biggest problem here. It is not simply that a settlement has been delayed. It is that $5,000 has been stuck for more than two weeks, Airwallex’s own dashboard says the payment succeeded and the Alipay attempt settled, the stated reserve period has passed, and after several contacts Airwallex still cannot tell me why the funds have not been released.

At this point, I am asking someone from Airwallex’s actual Payments/Settlement team to take ownership of the case, explain exactly why the settlement remains stuck at “Calculating,” and resolve it.

It is very difficult to build trust in a financial platform - or consider expanding my business with it - when a relatively straightforward payment can disappear into an unexplained settlement process for weeks.

I will update this review publicly if and when Airwallex resolves the issue.

When I tried to wire the funds, the website repeatedly told me that it was unable to process the transaction and rejected my requests. Little did I know that, despite these error messages, the funds were actually being sent multiple times.

This is an absolutely terrible and deeply concerning system failure. A financial platform cannot tell customers that a transfer has failed while simultaneously processing it. I am extremely disappointed with the amateurish system Airwallex has built; it falls well below the standard anyone should expect from a financial services provider.

To make matters worse, the customer support I received when I reached out for help was equally useless.

Excellent service, specially for new companies.

I run a legitimate wholesale operation since 15 years and have never had any problem with any financial institution. My business is small and independent.

My experience with Airwallex is beyond my worst imagination.

My purpose of starting the account was to facilitate wholesale operations with the USA. I used the account for two weeks exactly the way I had stated in my application, and for every transaction I have provided exactly the information requested. I sell only to customers I have dealt with for years.

Right now 7600 USD is being held for "credit risk" until 5th of February 2027 without any reason.

Also don't trust the listed 2,8 percent credit card fees. All transactions has been billed 3,5-4 % over all card types.

Airwallex is playing with the lives of small businsses and should be avoided at all cost.

The service I have received from Airwallex over the past several weeks has been completely unacceptable. Problems that should be resolved quickly are dragged out for weeks, while nobody takes responsibility or provides a proper solution.

A payment issue involving just €239 has already been ongoing for four weeks. Every time I contact support, it takes several days before I receive a response. Even then, I rarely receive a clear answer or an actual solution.

I have also repeatedly contacted my account manager, but I am either completely ignored or left waiting for days. As a business customer, you are not taken seriously at all. The way Airwallex handles its customers is genuinely appalling.

Airwallex recently requested additional information about one of my suppliers. I submitted all the requested information and supporting documents, clearly showing the business relationship and transaction details. Despite this, my submission was rejected without any useful explanation.

The same pattern keeps repeating: Airwallex requests documents, I provide the correct information, and the review is either rejected or delayed again. Nobody clearly explains what is supposedly missing or what else they expect me to provide.

This is extremely concerning when you rely on a financial platform to operate your business, pay suppliers, and process important transactions. Their unexplained compliance decisions and endless delays can seriously affect your business operations.

The lack of communication, painfully slow response times, unexplained rejections, and complete absence of responsibility are disgraceful. You are made to feel as though neither you nor your business matters.

I have never experienced service this poor from a financial provider. After everything that has happened, I am seriously considering closing my account and moving my business elsewhere. Airwallex needs to take responsibility and drastically improve the way it treats its customers.

Quick Response and great customer service

They froze my Airwallex account without notice.
Then they held all my funds for an undisclosed amount of time (they are still holding them), and on top of that, they are still charging me 75 USD monthly fee to keep the account active after numerous requests and emails asking to stop the subscription and stop charging me.

I will be taking this further and involve a lawyer.

Edit: I cannot share publicly my email address here since it's a public website.

Extremely poor support and unreliable service, do NOT trust them with your money or data!

I have never dealt with a more incompetent company.

Their product is full of bugs and frequently doesn’t work as expected. But worst of all is their customer support. Responses routinely take days. When they finally reply, the information is often wrong, incomplete, or completely irrelevant. They couldn’t even get my name right and appeared to mix me up with other customers.

I have zero confidence in their ability to handle basic account matters, let alone protect personal information or funds. I would strongly advise anyone considering Airwallex to look elsewhere.

’ve had an excellent experience using Airwallex . The platform is easy, intuitive, and pleasantly logical, making every transaction smooth and stress‑free. The interface is clean, well‑structured, and designed in a way that allows users to navigate effortlessly, even during complex operations.
Everything works reliably, quickly, and without unnecessary steps — a truly user‑friendly solution that makes daily financial tasks feel simple and efficient.
I would also like to express my sincere gratitude to my manager, Sarah, whose support made this experience even better. Her professionalism, clarity, and willingness to help at every stage created a seamless onboarding process. Sarah’s guidance was invaluable, and I deeply appreciate her dedication.

So far everything is straightforward and efficient.

After my account was falsely terminated for absolutely no reason, and funds are being held even after 180 days wait period. They respond with generic replies via email and the email support is absolutely unhelpful. Does not even honor the terms they committed after holding my hard earned money, pathetic financial entity.

More than 3 months and 152,405.42 ILS still not returned

I have been using Airwallex for approximately one year and, until this incident, I was generally satisfied with their services. Unfortunately, the situation I have been dealing with since 21 May 2026 has become completely unacceptable.

On 21 May, a deposit of 152,405.42 ILS was rejected by Airwallex. The funds were therefore supposed to be returned to the original remitter.

Today, more than three months later, the 152,405.42 ILS have still not been returned.

For the past three months, I have been in constant communication with their support team. I have received countless emails telling me, at different stages, that:

* the refund had been initiated;
* then that it had been executed;
* then that the funds were with their banking partner;
* then that they were still under review;
* and finally that there might be an issue with the bank details provided.

I have provided every piece of information requested. I then provided new banking details suitable for receiving ILS, together with official proof of account ownership.

Despite this, Airwallex is still unable to clearly confirm:

1. Where exactly the 152,405.42 ILS are currently being held.
2. Whether the updated bank details have been accepted.
3. What exactly is preventing the funds from being returned.
4. When the funds will actually be returned.

A formal complaint has also been opened with their dedicated Complaints Team, but as of today, the funds remain unavailable.

The most frustrating part is receiving essentially the same responses for three months: “we understand your frustration”, “we are following up with our team”, “your case is being treated as a priority”, “we are waiting for our banking partner”.

I am publishing this review because, after more than three months of waiting, I believe I have been more than patient.

I want to make clear that my intention is not to unfairly damage Airwallex’s reputation. Before this incident, my experience with their services had been satisfactory, and I would genuinely prefer to continue working with them.

However, when 152,405.42 ILS remain unavailable for more than three months, with no confirmed return date, no proof of transfer and no definitive explanation, I believe potential business customers should be aware of my experience.

I will of course update this review if Airwallex finally resolves the situation and the funds are returned.

Appreciated the Cusomter Suucess Team's prompt response and follow-up action.