Moneris Solutions Reviews 

Great customer service. Excellent service. Great communication.

I had a large number of accounts changes to make and Wendy in the contact centre was very patient, helpful and knowledgeable about the process. Thank you so much for making that easy!

very helpful on getting set up, and it is simple to use

Never again.After 10years of being a loyal customer.Got a. Better deal at third the price.So cheers.

It is the good service from Sam Zhang. He is very helpful to set up pos marchine delivery and account.professional and patient.

Sam Zhang is really professional！He helps me a lot and solves all my problems!

I am a new member to moneris, and Sam Zhang helped me with everything, he was very polite and attentive, Sam answered all of my questions and made the transition very easy. Thank you so much Sam!

SAM ZHANG WAS THE REPRESENTATIVE I DEALT WITH AND WOULD DEFINITELY RECOMMEND HIM FOR YOUR CUSTOMER SERVICE NEEDS. HE IS VERY PATIENT, GREAT LISTENER AND PROVIDES ASSISTANCE WITH ALL YOUR BUSINESS GOALS WHEN IT COMES TO P.O.S SOLUTIONS. HE TOOK THE TIME TO UNDERSTAND MY NEEDS AND SUGGESTED A PLAN. THANK YOU

Aarish provided me great service! I was having issues with getting a change made on our account, whereby I had to call a number of times and each time, was told to wait 3-5 business days for the change to be made. Once it was escalated to him, he was able to get it done quickly and efficiently. He also followed up to make sure that everything was taken care off.

Had a great experience working with Sam Zhang from Moneris. Sam was very helpful, professional, and patient throughout the whole process. He explained everything clearly and made getting our POS system set up really easy. Really appreciate his great service and support!

Very bad customer service, higher rate than others, over charging, high monthly fees and when canceling the service they'll charge for whatever they want

I had the privilege of working with Miriam to set up Moneris payment processing for our new online business. I couldn't have asked for better service. She was exceptionally responsive, transparent and supportive throughout the application and review process. We have an innovative business model, and she went to great lengths to understand our business and to ensure that the review team had all the information to complete their process in just four business days.

I had a great customer service from the rep Sam. He helped me to set up my account and everything. I really apricate his help and hope other reps can have better attitude to treat their customer like Sam.

Oh I want to say thank you to the agent pick up my phone call she was speaking so clear perfectly spoke English. Spent time explaining everything about situation, she was so kind knowledgeable
Thank you 🌺

We have the issue with the limit for refund, our case number is 8252018 and Lisa is great helpful when she is really patience and detailed while we are in the conversation. Great service that we have from you! Thank you again for helping.

Let me start with stating a simple fact, the customer sales representative, “ Julie,” is amazing.
A true professional!!! She genuinely cared enough to follow up with me regarding a situation of an unbelievably horrible customer.
With this said, I would like to explain that it was my blind luck that I was able to connect with someone who genuinely cares about the retailer rather than the consumer. The consumer is not always right. She worked in a matter that I would say would be comparable to an owner of a company rather than an employee.
Moneris should be thankful that they have an employee like herself. A true asset!!

Regards
Ricky
Owner of a 15 store chain. Employing over a 100 people.

I had a great customer service rep today. She made the experience painless and was exceptional. What a difference that makes.

The rep was amazingly helpful and right here in Toronto. She listened and heard our concern - had answers we needed without hesitation thereby alleviating our concerns.

I recently received a scam email that appeared to be from Moneris. I wasn't sure if it was legitimate, so I called Moneris Customer Service for help.

I had the pleasure of speaking with Anusha. She was incredibly kind, patient, and professional. She took the time to explain everything clearly and helped me understand that the email was a scam. Her support gave me peace of mind, and I truly appreciated the way she handled my concerns.

Thank you, Anusha, for your excellent customer service. You are a great representative of Moneris, and I sincerely appreciate your help.

Rep was very helpful