ShipStation Reviews 

ShipStation is very convenient. I think the pricing is better than my own accounts. Very pleased with it after over five years using.

Shipstation has been incredible since the get go. I have nothing but amazing to say about their dedication to customers...even brand new ones like myself with zero sales yet.

Great customer service and easy to use with good rates.

I have had such a negative experience with this company, and have wasted literal hours and hours with their support team trying to work out errors/bugs/issues. I'm now battling with them on getting a refund for an unjustified charge, and keep running into AI chatbot road blocks. They don't understand anything about the way usps works, and they leave it to the customer to figure out. The system is slow, clunky, and consistently reports inaccurate data. I beg anyone who is considering using this company - just don't. Please do your research, look on reddit, read through these reviews, it's just not worth the headache or money. I absolutely regret choosing them for my projects and would not recommend them to anyone that's mailing any sort of significant volume.

Always very helpful!

A great experience with Josh. Started as a chat on ShipStation, and I wasn't able to stay until it got a response. Then I got an email from Josh, and he was incredibly responsive and helpful. Not only did he solve the issues I was dealing with, but he did it quickly and was so easy to work with.

Focused on solving the problem and just great. One of the best support experiences I've had

Jho was excellent

The program itself is very helpful. However, they will double bill you thousands of dollars in adjustments. They hide these charges in an adjustment report. They will double bill you themselves for every carrier adjustment. Their customer service will deny the issue. They will avoid phone calls for weeks. This is a criminal organization.

I had an issue where FedEx charged me extra for several shipping labels because they used incorrect package dimensions and weight. I contacted ShipStation support and provided photos showing the actual size and weight of my packages. Their support team carefully reviewed my case, worked with FedEx on my behalf, and the extra charges were refunded. I really appreciate their professionalism, responsiveness, and commitment to helping resolve the issue. Thank you to the ShipStation team for the excellent customer service!

I requested live support representative from the AI chat and was directed swiftly. Once I was connected with the support member, she was quick to ask questions in order to understand my authentication error then replicate on her system.

We were able to resolve the issue in probably 10-15min or less which was great so I can print my labels and ship my items to my wedding guests.

Unresponsive support and a broken backend are totally killing my workflow right now. Their Shopify API integration just completely stopped triggering my automated dispatch notifications, leaving my buyers totally in the dark while I'm burning through capital trying to manually fix their mess. Opened a ticket days ago, but their support team is basically non-existent and completely ghosting my follow-ups. Sucks because the label printing dashboard is actually fast and easy to use when it functions, but I can't risk my fulfillment SLAs on a broken backend.

Shipping is generally very easy but if there is a problem you can not count on them to fight for you or back you up in ANY way. This has happened to me TWICE in situations where I KNEW I had correct information prior to and after shipping. I got virtually no help at all. Just, "this is the way the shipping company works. You must provide proof of your position in order to resolve this issue". This would have meant literally filming every step of my packing and shipping BEFORE shipping the packages and knowing that there would be a problem. Who in their right mind would anticipate this?

The date of my experience is not accurate because I can't remember exactly when these incidents occurred. Other then that, every word is true.

Completely awful scam boosting company. They allow shippers to make fraudulent adjustments, whereby Shipstation will remove funds out of your account, and swing back and forth like a swing indicating will get funds back to card, then mention will credit to the account in a month thus forcing you to either use them again or lose your funds. As if ever going to use these scammers again with zero confidence in their ability to perform a basic service.

If they can't handle a small problem, imagine what a bigger one looks like.

Customer service is non existent. I had a package that was supposed to be 2 day air, but took over a week for delivery. Contacted UPS and they told me I had to contact Shipstation since they were the purchaser. Shipstation continually slammed doors in my face, refused to help me in anyway or offer any reasonable resolution. UPS told me that they would refund a label price in this instance, due to the negligence on their end, but only shipstation could request such. Shipstation refused to do any leg work and just flat out told me no in various ways. I will use Pirateship from now on, where my $ actually means something.

I had an extremely frustrating experience with ShipStation. I purchased a shipping label, then voided and canceled it the same day before the package was ever shipped or scanned by UPS. Despite this, I was still charged for the label 5x of its worth!!!

To make things worse, ShipStation claimed the package had a higher weight than what it actually was. The package was never even scanned by UPS, so I have no idea how they determined a weight of 650g when the actual package was around 200g.

I am currently speaking with support, and the experience has been very disappointing. The representative was not helpful and simply told me they would “adjust” the charge without properly explaining how this happened or taking responsibility.

Be very careful using this platform. Getting charged for a canceled label that was never used is unacceptable. I would strongly recommend looking at other shipping solutions before trusting ShipStation with your money.

The agents are knowledgeable, and all of my issues were either resolved or clearly explained. The only area that could be improved is the wait time to reach an agent.