Pirate Ship Reviews 

Real people that are super helpful and funny. I've really enjoyed my interactions with these guys and learned a lot to boot. A high quality service that is personal and not cold and sterile like most corps these days. Pirate Ship keeps up on all of the latest shipping changes and lets me know right away. Their program remembers my customers so I don't have to re-put in the info as well as a history of my shipping. We've been with them since
2021.

I constantly send one typeof box with Pirate Ship. It is always the same size. However, Pirate Ship constantly uses "Adjustment Notices" and claims my box dimensions are much larger than reality. This allows them to charge me an extra $60-70. It happens almost monthly, so I am going to try ShipStation instead.

Trouble getting a refund for a late package and the insurance for damaged items.

Ahoy! Gather ’round, ye landlubbers and seasoned sea dogs, for I must share a tale of the finest app to ever sail the digital seas: Pirate Ship!

Shiver me timbers! If ye be runnin' a business and payin' full price for postage, ye’re practically yieldin' yer hard-earned booty to a band of ruthless scallywags. Avast! Stop throwin' yer gold to Davy Jones' Locker! Pirate Ship cuts down yer shipping costs faster than a sharp cutlass slicin' through canvas. The discount rates they offer will make ye want to splice the mainbrace and sing a hearty Yo-ho-ho with yer crew!

Whether ye command a massive sloop or a nimble cutter, the software lets ye weigh anchor and navigate yer orders at maximum knots. Ye don't need to be a seasoned Cap'n to figure it out—the interface is so smooth, even a bilge rat could print a label without catchin' scurvy.
And the customer service? Aye, aye! Their support crew responds faster than the wind catchin' a jib or a bowsprit. If ye run into any trouble, they won't maroon ye on a desolate island or hand ye a Black Spot. Every matey on their support team treats ye like a top-tier privateer, jumpin' into action to solve yer problems before ye ever have to threaten to make anyone walk the plank!

Five stars for Pirate Ship! Fly the Jolly Roger high, pillage those massive shipping discounts, and keep more gold in yer chest!

I had a few issues with UPS charging me extra. Pirate Ship has stayed in contact with me until they were resolved. I will continue to do business with them because they showed me that I am a valued customer. Thanks Pirate Ship

I had posted one star initially and am revising to three for the following reasons. More than a week after shipping a parcel through Pirate Ship, my credit card was billed a second time with a supposed "adjustment" effectively doubling my shipping costs. The frustrating explanation from Pirate Ship was that UPS had remeasured my package and found it to be several inches larger than I stated on the form. In fact, I had measured the package precisely several times before shipping. It was then also measured in a FedEx store which confirmed the exact same dimensions. There is no question whatsoever about the accuracy of the details on my initial shipping form. After the "adjustment", I was told by Pirate Ship it was my responsibility to appeal directly to UPS. I was appalled that UPS would render a charge on the credit card I gave only to Pirate Ship and that Pirate Ship could then literally write back to me they have "no hook in it" any longer. After several email exchanges with Pirate Ship, the "adjustment" has been refunded to my account. I give three stars in recognition of Pirate Ship's rapid responsiveness to my repeated complaints on this matter which has restored a measure of confidence in the process. Nevertheless, I certainly suggest that all Pirate Ship customers exercise vigilance; be sure your shipping details are correct and be prepared for possible later "adjustments" potentially based on quite incorrect information. Whether through malfeasance or ineptitude, it appears from other reviews I've seen now from others that these upcharges are not uncommon with UPS (or the UPS/Pirate Ship arrangement). These suspicious after-the-fact upcharges need to be contested vigorously. I will consider using Pirate Ship in the future -- based on their competitive fees and responsiveness in this instance. However, I will post again if it happens again. Despite their initial disavowal of the "adjustments" as the responsibility of UPS, Pirate Ship certainly does have a "hook in this". If they want to stay in business, these inappropriate "adjustments" need to stop.

Pirate Shipping was very user friendly. While UPS damaged many of our goods, Pirate Shipping and Shrimpmaster 🍤 Heidi walked us through the process of filing claims with UPS! She was kind and responded quickly, and even made us giggle during this stressful time. Will definitely be using this service in the future!

haven’t used this app, but people are using this to make shipping labels and coming into the ups store to ship out alcohol which we are not licensed to do so, please do better! this happens 24/7!!!

I was charged a surcharge from the shipper. I successfully appealed and it was refunded to Pirate Ship. But even though they charged it to my bank, they will not refund the $2,000 they are holding because it was more than the original shipping amount. I have tired multiple times to contact them, but their bot can't handle it, no human ever comes on the lie and they don't reply to email.

Do not use this platform for shipping..... they may seem cheaper in the beginning and then turnaround at a later date and charge you more.... AND my delivery didnt even make it on the date it was to be delivered...... Not trustworthy........

Pirate Ship is a fabulous resource for quick and easy discounted shipping options even if you're NOT tech savvy like me. Why I'm such a devoted customer is that when I have various problems with shipping questions, some small some major, there's always a helpful matey in the chat window - that's right, a real person, moments away, to untangle the problem and send me swiftly on my way again. Priceless!

Best prices, incredibly helpful customer service, straightforward website. Nuff said.

I've been using PirateShip for several years now and it either meets or beats my discounted UPS pricing from a UPS broker. And it certainly beats USPS pricing all day, every day. I've recommended PirateShip to friends for personal use (like parents shipping care packages to their college kids) as well as to people I know in my industry. I was even shocked that I got refunds on postage that I overcalculated the weight of the package on. Wow!

I've been using Pirate Ship for about 7 years and I am *never* going back to the old way! Pirate Ship is intuitive to use AND it always gives me the best price. I've only had to reach out to support one time, but they responded quickly and helped me work through the problem so I could get back to business.

Shipped my brother his suitcase, he is in the air force, and he received an Amazon return with his shipping label on it. Pirate Ship's "file a claim" through InsureShield has been giving me error messages and I had to go back and forth with them for several days before it worked. All of his belongings are now lost and nobody at Pirate Ship has been able to help me. We don't want reimbursed, we want his suitcase found. Do not use Pirate Ship. UPS will not talk to you if you do.

Love the simplicity of the website. It is easy to use. Drop off at any UPS store. Super easy and cheaper shipping fees.

Just a side note: If you are reading all these 5 star reviews and they seem to good to be true... They are NOT written by AI. They are in fact actual human experiences. As a business owner and online seller I've found that Pirate Ship is one of the most awesome hidden secrets on the internet...shhh...

Customer service rep was very responsive to my situation, took the time to understand my problem and took positive steps to resolve it. Besides saving Aton of money, I have not had an issue sending hundreds of packages over the past couple of years.

This is one time that "too good to be true" does NOT apply. The rates are fantastic and the service is rendered by the carriers (USPS and UPS). I saved about 60% shipping a large package measuring about 28 x 24 x 18.

Excellent Service!! This is one of those where you have nothing to lose but lots to gain!

Well over 70 to 80% savings for nothing in exchange? Just a thought to leave their logo up for advertising and thats about it! That too can be removed if you do not want it btw