Long time customer

I was charged a surcharge from the shipper. I successfully appealed and it was refunded to Pirate Ship. But even though they charged it to my bank, they will not refund the $2,000 they are holding because it was more than the original shipping amount. I have tired multiple times to contact them, but their bot can't handle it, no human ever comes on the lie and they don't reply to email.

I have tried to work with this group, but it is futile. They messed up the artwork, said they fixed it but sent the same artwork. I approved the proof, but what came in from the foundry is not what I approved. They are unwilling to make this right: fix the product, refund my money, whatever. They just don't want to talk about it. Steve even told me that he doesn't want to have it remade because they would have to pay for it.

It has been a year since my mother died and 9 months since I started working with Nationwide. Go elsewhere!

I have booked handy probably 15 times in the past year. Of those they didn't show up at all about five times they did a terrible job about five times and they were okay about five times ( but only when I was there to supervise).

I sometimes rent the apartment out, so it is a disaster when it is not clean 2/3 of the time.
Is impossible to reach them by phone. At one point I had a number for them, but that seems to have been discontinued.