Delta Dental Breaks HIPPA Laws and Doesn't Help Enrollees
This is not only the worst dental insurance provider I have ever experienced but the worst insurance provider ever. They take no action when fraudulent providers are reported. Their grievance, escalation, and overall customer service is rock-bottom. They don't care about their enrollees, only about their bottom line. I had a bad experience with a provider, I reported it because I wanted a refund, and Delta Dental sent me a "canned" response waving my complaint off. I tried to call to follow up and spoke to unhelpful and nasty "customer service" reps. Then to top it off, Delta Dental emailed me four times with attachments that contained other enrollees' personal information: their names, addresses, plans, etc. I reported it to my HR Benefits Administrator, to Delta Dental, to HHS, and the people whose info was compromised. THEY BROKE HIPPA LAWS! A woman named Conchita called me from Delta Dental (her # is 916-851-5514) and began to yell at me on the phone about the HIPPA issue. When I asked her if she could help me with my issue and to apologize for the way I was treated, she shouted that she and Delta Dental have nothing to apologize for. Then she had the audacity to tell me to stop talking and listen to her. I told her I was not going to do so until I received an apology and help for my issue and hung up. She called a few more times and I did not take the calls. Conchita needs to understand how to treat others with basic human decency. And Delta Dental must stop treating customers so poorly for profit. Everyone wronged by Delta Dental should call Conchita and let her know how you feel: 916-851-5514. I am going to keep blowing the whistle everywhere I can until Delta Dental treats customers better. What kind of a company relishes 1-star reviews all over the internet? A company that has no accountability and enjoys abusing others. Enough is enough!
January 17, 2025
Unprompted review