I recently purchased the Shokz OpenFit Pro, and I'm extremely satisfied with my experience. The ordering process was smooth, delivery was fast, and the product arrived in perfect condition. The earbud... See more
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I ordered a laptop at a great deal, and it came so fast! I ordered a 2nd one for a different family member because I needed different specs at the company's website - it will cost a lot more and take... See more
We are dutchies, living in Germany and love Coolblue for transparency, real good webshop (compare possibility!) and a man is a man, a word is a word. (if that translates ...) Very happy with our Wisb... See more
First time buying experience - Exceeded delivery expectations. In my area, CoolBlue offers next day delivery free of charge. What a game changer compared to Amazon!
Company details
Written by the company
Coolblue ist der kundenfreundlichste Elektronikhändler in den Niederlanden und Belgien und seit 2020 auch in Deutschland aktiv. Wir helfen dir das beste Produkt für dich zu finden, von Smartphones und Laptops bis hin zu Waschmaschinen und Fernsehern. Was uns besonders macht, ist unser Service. Wir machen fast alles selbst – mit unserer Website, der App, unserem eigenen Kundenservice, unseren Logistikzentren, unserem Liefer- und Installationsservice und unseren Stores. Das bedeutet: Wir liefern schnell, zuverlässig und planbar – auch Haushaltsgroßgeräte und Fernseher schon am nächsten Tag. Coolblue. Alles für ein Lächeln.
Contact info
Bonner Str. 203h, 40589, Düsseldorf, Germany
- 0211 819 735 55
- kundendienst@coolblue.de
- coolblue.de
4.4
Excellent
22K reviews
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Very fast delivery
Very fast delivery - as promised. The price was very good. So, overall good experience.
July 20, 2026
Quick and easy.
July 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
That shipment still is not delivered.
July 13, 2026
Reply from Coolblue
Hi Esmaeil,
thank you for your feedback and we're sorry to hear that your shipment hasn't arrived yet.
I've sent you a contact form and would love it if you could take a moment to fill it in, so we can look into this for you right away.
Looking forward to hearing from you and wishing you a wonderful day.
With a smile, Justin from Coolblue
First time buying experience
First time buying experience - Exceeded delivery expectations. In my area, CoolBlue offers next day delivery free of charge. What a game changer compared to Amazon!
July 12, 2026
Excellent Open-Ear Earbuds with Outstanding Comfort
I recently purchased the Shokz OpenFit Pro, and I'm extremely satisfied with my experience. The ordering process was smooth, delivery was fast, and the product arrived in perfect condition. The earbuds are incredibly comfortable to wear for long hours, the sound quality is excellent for an open-ear design, and they stay securely in place during workouts. The battery life is impressive, and the overall build quality feels premium. I would definitely recommend both the product and the company to anyone looking for high-quality open-ear earbuds.
July 8, 2026
The best Company I ever used
The best Company I ever used. It should be 10 stars not 5. keep going coolblueeee 💪💪💪
July 4, 2026
Unprompted review
The delivery took longer than stated
The delivery took longer than stated. Apart from that, everything was good.
June 25, 2026
Perfect delivery of the package
Perfect delivery of the package, no problems with anything.
June 13, 2026
Ralph is extremely helpful
Ralph is extremely helpful, kind and great sales associate. Enjoyed my purchase of Insta360 Go Ultra.
June 11, 2026
Logistics bad, customer support friendly
The logistics department failed to deliver a washing machine twice.
The first time I had to call customer support because they marked it as “complete”. The support rep was very friendly but clearly didn’t have the right tools to fix this. He didn’t in the end and I had to call again.
After the second failure to deliver I cancelled the order, where Coolblue scheduled a pick up date of the never delivered washing machine. I entered the “article never received” as a reason for cancel, so they clearly knew why even if they didn’t look into their logistics system.
The delivery window on the website barely matched what was actually going on during the mishap.
It seems to me Coolblue needs to fix their actual logistics first — if you can’t deliver an item, don’t offer it. They still claim they can deliver the washing machine when they clearly can’t.
Second, their website, logistics and customer support need to be integrated better. I shouldn’t have to call 3 times for these extremely common delivery issues.
June 9, 2026
Unprompted review
Reply from Coolblue
Hello Stefan,
Thank you for taking the time to share your experience. We're sorry to hear that the delivery of your washing machine failed not once, but twice, and that resolving the issue required multiple contacts with our customer service team.
We understand your frustration, especially when the delivery status, cancellation process, and communication between our systems did not reflect the actual situation. That's certainly not the experience we aim to provide.
It's good to hear that our customer support colleagues were friendly, but we also understand that friendliness alone does not solve the problem when the underlying issue remains unresolved. Your feedback regarding the coordination between our logistics, website, and customer service teams is valuable and will be shared internally.
We sincerely apologize for the inconvenience and disappointment this situation has caused. Thank you for highlighting these points and helping us identify where improvements are needed.
With a smile,
Sabrina from Coolblue.
Fast and affordability
I ordered a laptop at a great deal, and it came so fast! I ordered a 2nd one for a different family member because I needed different specs at the company's website - it will cost a lot more and take a lot longer. I will definitely be checking your site again anytime that I need tech.
June 8, 2026
Great experience all together
Great experience all together. From easy online purchase, triggered by competitive price, to timely heads up about delivery arrival, including courier who made delivery. Surprisingly hustle free experience!
June 8, 2026
Delivered as promised, friendly English speaking
Delivered as promised, the delivery person was extra kind and friendly, even speaking good English making it a pleasant experience.
June 4, 2026
Coolblue is incredibly amazing❤️
Coolblue is really reliable. They are very fast and cheap.
The quality of service was just amazing. I highly recommend.
They merit sixth star⭐
Thanks once again!!
June 4, 2026
Wasn't delivered to my address
Wasn't delivered to my address, now I have to waiste my time and go pick it up somewhere
May 23, 2026
Reply from Coolblue
Hi Roman,
How frustrating that your order wasn't delivered to your home and you had to pick it up.
According to the DHL portal, your package could not be delivered to your home and was therefore dropped off at a pickup location by the delivery driver. Since DHL handles the delivery, it’s best if you contact DHL.
Enjoy your order!
With a smile,
Eliza from Coolblue
No delivery at the planned date
No delivery at the planned date. And no information for an alternative delivery date neither.
May 15, 2026
Unprompted review
Reply from Coolblue
Hello Rosel,
Thank you for your contact details. I’m sorry to hear that the delivery did not arrive on the planned date and that you did not receive an updated delivery estimate.
I have sent you an email to see if we can help with a new Order.
With a smile,
Kathrin from Coolblue.
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