Coolblue Reviews 

Happy they satisfied me and recomand to all people this website 100% originals products here so many times and so many items what are really expansive I bought here and all going perfect!!!

Wait time in store to pick up an ordered product was a bit long. Home delivery and installation of appliances was very good, courteous, on time, and with with good status communication.

I'm very happy with this purchase. The trimmer works great, feels comfortable in my hand, and is easy to use. The quality is excellent, and I'm satisfied with my purchase. Highly recommended!

Easy, fast process online and for pick-up.

efficiency
lead times
service
staff interaction in Amsterdam Zuidas

The package was not handled properly. there were some damages to the box. I am yet to check the product but initial impression is not good.

My package was supposed to arrive within one day. It was delayed. Additionally, I waited all day at my apartment and even specified that they leave it on the ground floor; no one came on the scheduled day, and they didn't call me. In the afternoon I got a notification that the parcel was not received by the customer - which is not true. Now I have to wait almost two weeks for my order to arrive. (as it has to go back to your shop and be sent out again) If I knew this was supposed to look like the I would never order the package online, and buy it in the shop itself. On the same day, I called your company and I received no help - the only way to speed up the process was to order the same product - pay extra for another package and get a refund from the original one. I am very unsatisfied with the way you deal with the transport and problems related to it.

Very disappointing experience with Coolblue. I handed in my old phone for a trade-in and provided all the necessary information, including my bank details. Almost four weeks later, I still haven’t received the agreed payment.

Customer service keeps providing different explanations and extending the timelines without offering any concrete solution. Extremely frustrating and unprofessional.

Ordered Sunday evening. Monday morning it was there already.

Product quite bad as it is very painful for the ear and also not fitting properly.

The delivery people were gracious to wait for me as I arrived when they were about to leave, they arrived earlier than what I had received on email. The staff was very friendly although they left me with the task of unboxing the very tall fridge myself which was not easy

Ease of ordering. The site comparison was helpful and the pickup was straight forward

Package did not deliver as promised and no further update on the jew deluvery date.

I like to buy with Coolblue because they have excellent customer service. The people that install your items really know what they are doing. They are always friendly and polite.

This is as we speak. Trying to reach Coolblue for information about my bill. Have been on the phone for exactly 30 min. now, listening to some inane music (torture). Anyone there?
31.40 now .
Edit: less than one min later I got connected ( to a helpful lady). Still: this is really bad. This review is purely for the waiting time.

40 days of shitty service and completely incompetent client service. DO NOT USE

always spot on delivery, right at the time promised

Coolblue kept my phone for an entire month for an inspection and then charged €1,400 for repairs due to water damage, even though the issue occurred after their own previous repair, when the phone’s water resistance may not have been properly restored.

What is the point of paying for repairs and having a warranty if the service provider refuses to take responsibility when something goes wrong after their own work? Instead of a fair investigation and a reasonable solution, I was left waiting a month and facing an outrageous bill.

Extremely disappointing experience. The way this case has been handled has completely destroyed my trust in Coolblue. Based on my experience, their warranty offers very little reassurance when you actually need support.