Netflix logo
Visit website

Netflix Reviews 

23,466
•
TrustScore 3.5 out of 5

3.6

Movie Streaming Service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 7,986 reviews, most reviewers were somewhat happy with their experience overall. Consumers regularly find the platform easy to navigate with a great variety of movies and series available to watch. Many people genuinely appreciate the original productions and the everyday convenience of streaming shows whenever they want. Some reviewers were not happy with the rising monthly subscription costs and frequent price hikes that make the service less valuable. A few other people also felt that the content selection often repeats old titles or features too many commercials. Customers frequently mentioned that some movies are missing or of lower quality compared to before.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, as reviewers frequently praise the phenomenal... See more

User experience

Customers had ambiguous experiences with user experience, with some reviewers praising the great choice of... See more

Price

Reviewers highlight negative aspects of price, expressing widespread frustration that the monthly... See more

Service

Clients share ambiguous opinions on service, with some reviewers praising the great variety of shows,... See more

Subscription

People report negative experiences with subscription, expressing widespread disappointment over rising... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Favourite streaming channel although recently choice is limited to old movies or dubbed ones. I'm partially deaf and struggle to lipread/ read subtitles or enjoy what I pay for

Rated 4 out of 5 stars

Good not great! Would be better if it loaded faster. Decent but not fantastic selection. Some of their production series' are very good! Overall a good streaming experience (knock on wood)!

Rated 3 out of 5 stars

Netflix is great at providing many new series and shows, and it’s fine if you enjoy American scripts along the same story lines, that just pass the time. When you’re looking for something more thought... See more

Rated 4 out of 5 stars

This was the first time i used Netflix on my mobile phone to check what the new listing etc plus i could choose what i wanted watch without rushing back home to do it on my TV..

Company details

  1. Movie Streaming Service
  2. also in
  3. Hobby Store

Information provided by various external sources

Netflix: DVDs by mail plus instantly watch some movies on your PC, Mac, or right on your TV via an Internet connected Netflix ready device.

Contact info

3.6

Average

TrustScore 3.5 out of 5

23K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(23,466)

10,789 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Superb service

Superb service, as expected. Just a bit of confusion regarding billing, as it's supposed to be paid through my mobile acct, but I end up paying for it twice.

November 5, 2026
Unprompted review
Rated 5 out of 5 stars

I do like Netflix I thought they'd be…

I do like Netflix I thought they'd be having more movies and things on than what they have it seems they're lagging in adding new movies and other shows on their site compared to what they advertise.
I do like the site itself they do have good movies and things but they don't seem to update very fast and add new movies and other criteria to their site.?

November 5, 2026
Unprompted review
Rated 4 out of 5 stars

Being able to access my account even…

Being able to access my account even after it's been temporarily closed for non payment. Having all my saved movies available even from years ago. I think that's awesome. Having movies that are new and older selection is fantastic. I truly love Netflix the only con is because I'm on a fixed income but have over 4 television in the home I can only pay to have access to two tv's at one time. Therefore my other family members have to wait until someone decides to come off Netflix so someone else can watch. I feel that it gets expensive trying to allow more than two tv's at once to play. Netflix saves my family from even thinking about the other paid cable channels 🙄 such as HBO, STARZ, HULU. ect.

November 5, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look