Is been good so clean wel organise , though some workers make you feel welcome why others are a bit ….. wel l can understand because you only see staff in charge of everything…. If they can be a lis... See more
Company replied
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See what reviewers are saying
Great Gym I really like that is open 24 hours a day. I’ve only visited the Hengelo location, and my experience has been very positive. Some machines could definitely be duplicated, as there’s only... See more
Company replied
Your website makes it unnecessarily difficult to sign up for a membership again. The language settings are very frustrating. There is no smooth transition between English and Dutch, and the websit... See more
Company replied
Writing My experience with Basic-Fit has been great so far. I enjoy the gym environment, the equipment, and the opportunity to improve my fitness and overall health. The atmosphere motivates me to st... See more
Company details
About Basic-Fit
Written by the company
At Basic-Fit, we believe everyone deserves to be fit and feel great. That’s why we make fitness accessible to everyone through our low-cost, high-value solutions, built on smart, scalable technology – so you can work out the way you want. We’re on a mission to help you build fitness habits you’ll love and stick with.
Start making fitness your basic and…
Become a memberContact info
Netherlands
- www.basic-fit.com
4.2
Great
111K reviews
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Gym is the best things in life
Writing
My experience with Basic-Fit has been great so far. I enjoy the gym environment, the equipment, and the opportunity to improve my fitness and overall health. The atmosphere motivates me to stay consistent and work towards my fitness goals. I'm happy to be part of Basic-Fit
November 5, 2026
Only bag is given for premium members…
Only bag is given for premium members is not acceptable
November 5, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Basic-Fit
Merci beaucoup pour votre commentaire élogieux sur notre salle de sport, Ijaz ! Nous sommes ravis de savoir que vous considérez notre club comme l'un des meilleurs d'Europe. Votre satisfaction motive toute notre équipe à continuer de vous offrir des installations et des services de qualité. 💪🌟 Nous espérons vous accueillir encore longtemps parmi nous. Merci de faire partie de la communauté Basic-Fit !
It’s nice basic gym
It’s nice basic gym ,nothing special ,but have everything to make good trainings
November 4, 2026
Reply from Basic-Fit
Hello, 😊
Thank you for your review! We’re happy to hear that you find our gym well-equipped and that it has everything you need for a good workout.
We wish you lots of enjoyable training sessions! 💪🧡
Sporty regards,
Team Social Basic-Fit
Alles verliep volgens het boekje
Alles verliep volgens het boekje, stap voor stap instructies, ik begin binnenkort met trainen!
November 4, 2026
Reply from Basic-Fit
Wat geweldig om te horen dat alles zo vlot is verlopen en dat je binnenkort bij ons start met trainen! We waarderen je enthousiasme enorm en kijken ernaar uit om je te verwelkomen in onze club. Als je vragen hebt of tips wilt, ons team staat altijd klaar om te helpen. Veel succes met je trainingen, we hopen dat je snel je doelen bereikt! 💪🌟 Team Basic-Fit
Is been good so clean wel organise
Is been good so clean wel organise , though some workers make you feel welcome why others are a bit ….. wel l can understand because you only see staff in charge of everything…. If they can be a list two workers l think that will make a big diferentes … one can ask questions where he or she may have dought … tara
November 2, 2026
Reply from Basic-Fit
Thank you for sharing your experience, Tara. We appreciate your feedback about our team's organization and the welcoming attitude of some staff members. Your suggestion to have at least two workers available is noted, as it could improve how questions and doubts are addressed. We value your input and are committed to enhancing your experience at our club. 😊🧡 Thank you for being part of our community.
Basic-Fit Webcare Team
Nice gym and wonderful staff.
July 11, 2026
Reply from Basic-Fit
Thank you so much for your kind words about our gym and team, Ali Alsarraf! 😊 We are proud to have staff who strive to make every visit enjoyable and welcoming. Your feedback motivates us to keep up the hard work and continue supporting our community. 🧡 We look forward to seeing you again soon. Stay strong and thank you for being part of the Basic-Fit family!
Reply from Basic-Fit
Thank you so much for your review and for sharing your experience with us, Sufyan! We're glad to hear that things went smoothly for you overall 🌟🧡. If you ever face any difficulty or have questions in the future, please know our team is always here to help and support you. Your feedback helps us grow and provide even better service. We look forward to seeing you again soon! 💪 Thank you for being part of the Basic-Fit community!
Had my first workout today and I'm…
Had my first workout today and I'm impressed. The gym is clean, the equipment is modern, and check-in with the app was easy. Staff were friendly and the price is very fair. Looking forward to coming back.
November 2, 2026
Reply from Basic-Fit
Hallo Hamza, vielen Dank für dein tolles Feedback! Es freut uns sehr, dass dir dein erstes Workout bei uns gefallen hat und du die Sauberkeit sowie die moderne Ausstattung unseres Gyms schätzt. Unser Team gibt jeden Tag alles, damit du dich wohlfühlst und der Check-in ganz easy läuft. Schön, dass auch der Preis für dich passt! Wir freuen uns schon darauf, dich bald wieder bei uns begrüßen zu dürfen. Bis zum nächsten Training! 🏋️♂️🧡 Dein Basic-Fit Team
Reply from Basic-Fit
Merci beaucoup pour votre retour positif concernant la procédure d'inscription, Odile ! Nous sommes ravis d'apprendre que vous avez trouvé le processus pratique et simple, car nous nous efforçons de rendre chaque étape agréable pour nos membres. Votre satisfaction est au cœur de nos priorités et vos retours nous motivent à maintenir ce niveau de service. N'hésitez pas à nous solliciter si vous avez la moindre question ou besoin d'aide à l'avenir. Merci encore pour votre confiance et à très bientôt chez Basic-Fit ! 🙏🌟
Too lengthy process to sign up
The process too sign up is too lengthy. also, I wanted to pay for a month only, one offand I was obliged to provide my iban as well and agree to sepa payments.
November 3, 2026
Reply from Basic-Fit
Hello, 😊
Thank you for sharing your feedback. We’re sorry to hear that you found the sign-up process too lengthy and that the payment requirements did not meet your expectations.
If you prefer a one-time payment for just one month, you can also purchase a starter kit for one month through our webshop. This could be a suitable alternative for you.
We appreciate your feedback and hope this helps! ❤️
Sporty regards,
Team Social Basic-Fit
It was clean and nice
November 3, 2026
Reply from Basic-Fit
Wat fijn om te horen dat je onze club schoon en prettig vond, Neel! We doen ons best om de hygiëne altijd op peil te houden, dus jouw compliment betekent veel voor ons 🧼🌟. Bedankt voor je positieve review en dat je de tijd hebt genomen om dit met ons te delen. We hopen je snel weer te zien bij Basic-Fit! 🧡💪
Nice 🌷🌷🌷🌷🌷🌷🌷🌷🌷
November 3, 2026
Reply from Basic-Fit
Wat fijn om zo'n mooie review van je te ontvangen, Oday! 🌟🌷 We waarderen het enorm dat je de tijd hebt genomen om jouw positieve ervaring te delen. Jouw enthousiasme motiveert ons team om elke dag het beste uit zichzelf te halen. We hopen je snel weer te zien in de club zodat je kunt blijven genieten van alles wat we te bieden hebben. Bedankt voor je vertrouwen en tot gauw bij Basic-Fit! 💪🧡
The guy who helps me to register was so…
The guy who helps me to register was so nice and polite, he shows me all the gym and answer all my questions, I m thankfull.
November 3, 2026
Reply from Basic-Fit
Thank you so much for your wonderful feedback. Our team works hard every day to make sure everyone feels welcome and supported, so it means a lot to hear that you had such a positive experience during your registration. We are proud of our staff for making your first visit smooth and informative 🧡😊. If you have any more questions or need help in the future, we're always here for you. Welcome to the club and enjoy your fitness journey with us! 💪🌟 - The Basic-Fit Team
Best service
good serice at the reception and possibility to cancle the contract every month
November 2, 2026
Reply from Basic-Fit
¡Hola Natascha! Muchas gracias por compartir tu experiencia con nuestro equipo de recepción, nos alegra saber que te sentiste bien atendido. 😊🧡 Valoramos mucho tu comentario sobre la flexibilidad para cancelar el contrato mensualmente, ya que tu satisfacción y comodidad son importantes para nosotros. Si tienes cualquier otra duda o sugerencia, no dudes en contactarnos, estamos aquí para ayudarte. ¡Esperamos verte pronto en el club! 🌟💪 Un saludo de parte del equipo Basic-Fit
The agent was very helpful and resolved…
The agent was very helpful and resolved my issue quickly. It's really convenient to handle everything through the chat without having to visit the gym in person. Great service!
November 3, 2026
Unprompted review
Reply from Basic-Fit
Thank you so much for your awesome feedback, renata ahmdv! We're thrilled to hear our agent was helpful and that our chat service made things convenient for you. Your satisfaction is what motivates our team every day 🙏❤️. If you ever need more help or have suggestions, we're always here to support you. Thanks for choosing us and for being part of the Basic-Fit community. See you online again soon! 💪🌟 – Your Basic-Fit Team
Price Experience BasicFit
Overall the gym services are fine, the facillities are well kept and the organization is very nice of the app and check-ins in the gym, the only thing I would prefer to be changed is the price of the subscription, as currently there are many other gyms in my city offering cheaper montly services for better quality machines and atmosphere. It is 50/50 for me.
November 21, 2025
Reply from Basic-Fit
Hello, 😊
Thank you for sharing your honest feedback with us! We’re happy to hear that you’re satisfied with our facilities, the overall organisation and the convenience of our app and check-in system. ❤️
We also understand your concerns regarding the subscription price and appreciate you sharing your perspective on the value for money compared to other gyms. Your feedback is important to us and will be taken into account as we continue to improve our members’ experience. 🙏
Sporty regards,
Team Social Basic-Fit
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