Alza.de Reviews 

I had no interaction with the company other than website navigation, ordering, and delivery. These all worked well. I appreciate that they have Google Pay as an option.

I have 4 stars of praise for the organization of the printer information and accessories on the mobile website - it was a bit difficult to NAVIGATE to the various paper and toner accessories, and the information about the printer seemed a bit buried.

Navigate forward and back after viewing items was the main difficulty, so opening multiple browser tabs was the solution.

Quick Delivery and Offered price was good as well

Schnell und unkompliziert. Super!

Price and Delivery, so everything was good

In December 2025 I placed three separate orders with Alza.de, all higher-priced items, all pre-paid, all going to the same delivery address and scheduled on three consecutive days. I live in Luxembourg and use a forwarding address in Germany, so every separate parcel means organising the onward shipment again. I asked whether the three orders could be combined, or at least delivered on the same day, and whether the three separate shipping charges could be reviewed. What worked well: replies came the same day, from a named agent rather than a generic mailbox. That is faster than many retailers manage. What did not: the first answer was simply that merging is not possible, with no alternative suggested and no comment on the shipping costs. Only after I wrote again and asked for the case to be looked at properly was I offered 11 EUR compensation for the shipping. That outcome was fair and I accepted it, but it should not have taken a second escalation to reach it, and the delivery dates could not be aligned at all. Worth flagging: the contact form on the website did not work for me, so email was the only usable route. Three stars. The products were fine and the final resolution was reasonable, but a customer sending three parcels to one address in the same week is exactly the situation where a little flexibility should be offered up front rather than only after pushing for it.

Super! Absolutely top!

Warning - Don't buy from Alza.de. I was a first time customer and ran into a complete lack of transparency and care. The delivery went wrong but customer service did not show any sign they wanted to help. It was hard to get any reply from them and when after repeated follow-up I got a response, they gave little to no information. They ignored multiple attempts I made to find a solution to receive the item. I came to the realisation that the staff did not care at all or were trying to cover up a mistake. The end result is that I never received my nearly 600 EUR order and they held my money for about a month after their website had stated there would be an immediate refund. A very stressful and time consuming experience and now I find the item can't be sourced from anywhere. I would give 0 stars if that selection was available, reflecting the level of effectiveness I experienced from this seller.

Very quick delivery. Best price. I’m very satisfied

What you sent, seems to be used.

You are really good and responsible in your career and appreciate you all

Easy Checkout. Fast delivery. 👍🏻

The product actually came from Czech Republic. However, it took 2 days to be delivered, nothing wrong with the order.

Good price, fast delivery, best service

I ordered my new Galaxy S26 and it was delivered super-fast — I received it in two days. I could also follow all the updates on my order on the website. Everything came as expected: the new phone arrived undamaged, so no stress there.