Galaxus.de Reviews 

13,468
TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

The best one stop shop for all your electronics needs. I love shopping from Galaxus. Their service is always exceptional. You never have to wait long because immediately after your purchase the item... See more

Rated 5 out of 5 stars

I was pleased with the simplicity of the ordering process and the very quick delivery of the item. I searched for a Ninja Foodi Grill Air Fryer and came across Gallus who had such an Air Fryer which w... See more

Rated 5 out of 5 stars

First time I ordered from them, but everything went great. Products, even though were not new, came packaged and sealed by them and in the condition specified (like new but pavlckaging was damaged). D... See more

Rated 4 out of 5 stars

Before shopping, I received quick answers to my questions via live chat. The product was shipped with DHL quickly (not DPD fortunately). The GPU inside the delivery box was secured with air-filled bag... See more

Company details

  1. Computer Accessories Store
  2. Children's Store
  3. Electronics Store
  4. Health and Beauty Shop
  5. Office Supply Store
  6. Sex Toy Store

Written by the company

Galaxus ist nicht nur Onlineshop, sondern auch Magazin mit lebendiger, fachkundiger Community. Das hauseigene Redaktionsteam arbeitet völlig unabhängig. Es testet kritisch und kommuniziert auch dann ehrlich, wenn ein Produkt nicht überzeugt. Und dies ohne Rücksicht auf Umsatzeinbußen. Bleibt dennoch eine Frage offen, hilft die Galaxus-Community weiter und hilft im Chat mit Antworten innerhalb weniger Stunden.


Contact info

  • Hoheluftchaussee18, 20253, Hamburg, Germany

  • galaxus.de

4.6

Excellent

TrustScore 4.5 out of 5

13K reviews

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Asks customers to review

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Replied to 97% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(13,468)

5,077 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They are doing a kind of scam try to…

They are doing a kind of scam try to foul you, I ordered ThinkPad P16 Gen 3 laptop but they sent me something totally different.

August 27, 2026
Unprompted review
Galaxus.de logo

Reply from Galaxus.de

Thanks for your feedback. We're sorry to hear that you received the wrong item, we are not trying to scam you 😅 Please get in touch with us so we can find a solution for you:
https://www.galaxus.de/help

Rated 5 out of 5 stars

The website is available in English

The website is available in English, it's very helpful.
They have great customer service, even I have had few issues, everything was solved quickly and I'm happy.
I'll order from this website again.

August 15, 2026
Unprompted review
Rated 1 out of 5 stars

Got broken Ram Sticks and had to wait…

Got broken Ram Sticks and had to wait 3 weeks for any answer just to receive it will take another 4 weeks to get any news about what will happen. No way getting my money back and on their site it was theonly option to choose of returning it.

never gonna buy anything from them and will follow up with my lawyer. scammy.

August 14, 2026
Unprompted review
Galaxus.de logo

Reply from Galaxus.de

Thank you for your feedback! We're sorry that you received a defective item. If an item is defective on arrival, the resolution should normally happen immediately rather than through a service case. Without further reference, we unfortunately can't tell what happened in your case. Please get in touch with us so our support team can clarify why there was a delay:
https://www.galaxus.de/help

Rated 1 out of 5 stars

0 solutions, worst service ever

If I could, I would have given 0 stars. Bought a 1200€ laptop, but when I returned it and it got lost by PostNL, they refused to come with a solution or attempt to start an investigation at PostNL. Absolutely abhorrent customer service, only thing they know is "we need to see the tiny receipt" even though I provided plenty evidence in photographs, writing, and digital order and shipping statuses AND the law says I'm not responsible from the second a shipper has accepted the parcel. Never again, and will never recommend.

Edit:
This concerns order CT794832335DE with tracking code 3SERS18963347, a Lenovo LOQ 15AHP10 RTX5060, delivered on 08-04-2026, returned on 10-08-2026. You already have all the possible evidence one can possibly provide in your customer service mails.

August 10, 2026
Unprompted review
Galaxus.de logo

Reply from Galaxus.de

Thank you for your review. Unfortunately, without further information, we are unable to comment on your case specifically. We therefore kindly ask you to provide us with additional details about this matter via Trustpilot so that we can investigate it accordingly. We apologise for the inconvenience caused.

Rated 5 out of 5 stars

First time I ordered from them

First time I ordered from them, but everything went great. Products, even though were not new, came packaged and sealed by them and in the condition specified (like new but pavlckaging was damaged). Delivery was really fast (next day delivered) and price was unbeatable. I will buy again.

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

Fast, reliable, best price!

Super fast delivery (2 days) and an unbeatable price. I bought at Galaxus many times, things for home and electronics. It's not only easy to shop, it's also fun. I totally recommend it.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Packaging

Took good care of ordered products by putting in proper protective boxes.
Maybe adding some supporting air cushions or other materials will be nice 👍.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great communication, fast service

I bought a monitor from Galaxus and it was faulty. I quickly returned it and the return process was very straightforward. The communication through chatting is the best part of Galaxus and got all the help I needed. I also asked them to process it quickly as I needed the monitor. They processed it on time and it makes me really happy. Highly recommended

July 24, 2026
Unprompted review
Galaxus.de logo

Reply from Galaxus.de

Thank you so much for your kind words! We're delighted to hear that our team could help you quickly and that the return process was smooth. It's great to know we were able to get everything sorted in time. We really appreciate your recommendation. 😊

Rated 5 out of 5 stars

The best one stop shop for all your…

The best one stop shop for all your electronics needs. I love shopping from Galaxus. Their service is always exceptional. You never have to wait long because immediately after your purchase the item is speedily packed and shipped. I highly recommend.

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

A good company providing good products at a good price

I was pleased with the simplicity of the ordering process and the very quick delivery of the item. I searched for a Ninja Foodi Grill Air Fryer and came across Gallus who had such an Air Fryer which was described as being a refurbished with a few scuff marks. The price was very reasonable and lower than other advertised models. I bought the Air Fryer based upon price and the return policy. My item arrived two days after placing the order and was contained in a strong carton containing the original packaging and the Air Fryer which was in an ‘as new condition without any blemishes. It functions without a problem and I am very pleased with the quality of the product. Based upon my experiences with Gallus, I wouls purchase from them again.

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Galaxus. My MacBook was delivered much faster than I expected, and it arrived in perfect condition. The packaging was secure and professional, giving me confidence that the product was well protected during shipping. Everything was exactly as described, and the entire purchasing process was smooth from start to finish. I would definitely recommend Galaxus to anyone looking for reliable service and fast delivery. Thank you!

“This was my first purchase from Galaxus, and it definitely won’t be my last.”

July 18, 2026
Unprompted review

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