Cyberport Reviews 

Extremely disappointing customer service and a complete lack of communication.

Replies were very slow, and when Cyberport did respond, none of my questions were actually answered. I raised several concerns and repeatedly asked for an explanation, but received nothing meaningful.

Three weeks after placing an order worth almost €6,000, I still had no update. Only after contacting Cyberport myself did I receive a reply, but once again, they failed to address the substance of my questions.

I eventually asked them to cancel the order. Without an apology or even a proper message, the order was cancelled within an hour. Apparently, Cyberport works much faster on cancelling an order than processing or communicating about an order worth almost €6,000.

It genuinely felt as though they were not interested in completing the sale. Cyberport is a company that seems far behind modern standards when it comes to communication, customer care and professionalism.

I will take my business elsewhere.

We did a lotta of purchases there, but they decided this time to cancel an order with an excuse off nothing having physical store, they cancelled the order and put the items several hundreds euros more. Expensive. Bastards

Ordered a laptop with monthly payments handled by a 3rd party financial company, who was providing the loan. I received the order, but in the end Cyberport cancelled the order for the monthly payments / loan in the other company. Weeks after calling Customer Service I received a note that I need to pay the full price within 7 days...
Horrible experience.

While it's a nice shop with competitive prices, partnering with DPD, which costs the customer 6,99 is a very questionable decision. My parcel is claimed to be delivered to me, and when you send email to Cyberport, it says, it can take up to 7 days, to get any reply. Really, 7 days? I was not aware of these issues, but anyone from their management can read the top 10 reviews here and they can see clearly where is the issue. Therefore, it is my last purchase from them, I'm not sure if I can get refund or how long it would take to see any reaction fromthem

Magix Video Ultimate gekauft,Premium erhalten.Ahnungsloser Support,verweist auf den Softwarehersteller.Nie wieder Cyberport....

I needed a laptop fast, and as I saw that cyberport delivers in 2-4 days, I ordered from them on a Monday, assuming that I will receive it the same week.
I was very surprised to see that the laptop was not even dispatched until Friday, 4 days later.
I have sent a mail to customer service inquiring about the situation, never received a reply.
When it was finally out for delivery (with a huge delay), the delivery person took it back to the center, as cyberport didn't give them my phone number, so they couldn't reach me. It was DHL's excellent service that they have sent another delivery guy the same day, so I didn't have to wait another weekend.

Terrible service, never again.

Ordered a $3k + laptop from them. Pictures and description showed the english keyboard layout, they sent me the german layout.

I called to discuss and they hung up on me as soon as I begun to tell them what had happened.

Absolutely incompetent and rude. I'll be refunding and buying elsewhere.

Warning: Unreliable website. Due to their own mistake, I lost my order and they refuse to take responsibility. Be careful before ordering from them.

I bought an iPhone 17 pro. I got a notification from DPD that it was delivered when I was not at home. When I got home I discovered that the package is missing. I have made a complaint with the shop and they send me back my faked signature on a delivery note from DPD. After my multiple complaints and even reporting this to the police Cyberport is still refusing to simply cancel the order. According to the German law as an online shop they are responsible for clarifying this with DPD and they should immediately cancel my order and return the money , or send me another iPhone. They could not resolve this for almost 3 weeks now. Instead they treat me as a thief. Do not order anything from them. I hope cyberport will go out of business for treating their customers this way.

Hab da eine SSD (Kingston Fury Renegade) gekauft. Hat super gepasst.

Customer support is inexistent

I placed an order with Cyberport and paid through a financing agreement. The order contained two items, but only one item was ever delivered.

Since July 2025, I have repeatedly contacted Cyberport by email and phone to resolve the issue. Unfortunately, Cyberport has not been responsive and has not solved the problem. Despite many months of waiting and multiple contact attempts, I have neither received the missing item nor a satisfactory solution.

What makes this experience particularly frustrating is that the full amount was financed and charged, even though the order was never completely fulfilled.

Nearly a year has passed, and I am still waiting for this issue to be resolved. Based on my experience, I cannot recommend Cyberport's customer service or after-sales support.

never will i ever use this online shope again.
order made last week, only now they wrote an email, that they to see a proof that I am a student if I want that model. No way this was indicated anywhere on the website. F* off cyberport, good riddance!

They put privided me with valid tracking number after it got "delivered". I never recieved parcel.I never got any information grom dhl. They denied refund. Avoid them.

Placed several orders (for graphics card), all of them got cancelled without any specification - RTX 5080 for 1099€ and they cancelled it, 9070 XT on release for 789€ twice cancelled.... Their web most likely puts a "cheaper" price then cancels everything and lets you without anything but disappointment. AVOID!

Ordered a special configuration of a MacBook Pro (16 inch, M4 Pro, 48 GB working memory, 1 TB storage, US keyboard) on a Saturday. Tuesday morning it was ready for pickup in the Berlin store. No prepayment needed - I paid it in store and the price is probably the lowest you can find. Super friendly staff - particularly Tarik. Great experience!

Very disappointing experience. I ordered a laptop sold as new, paid immediately, then the payment was inexplicably refunded without any communication. After more than six weeks of silence, the merchant shipped the product and charged my card again without prior consent.
The laptop I received was clearly not new: it was already switched on, factory seals and protective films were missing, there were visible fingerprints, and the package had been repacked.
While a return was eventually accepted, the overall handling, lack of transparency, delays, and absence of even a basic apology reflect poor customer service. I would not recommend this retailer for high-value purchases.

Worst customer service. Didn’t reply to any emails reporting problem with missing package and not refunding the payment even though dpd shows the package is being returned to them and that I never received it. They have lost this customer.

Hi
Just received my PC.
Delivery took 4 days
Exact specs are
MSI M470 PRO 1 TB
MSI RTX 5070 shadow 2x OC
Crucial Pro 32GB Kit (2x16GB) DDR5-5600
Mother Board MSI PRO B760M-P
MSI MAG Core Liquid A13 360 Black
More than happy with the specs, so far so good.
Would recommend.
Many thx to Captiva and Cybersport

I purchased Macbook Pro M5 at cyberport.de. The process was smooth and extremely fast. I recommend buying at cyberport.de because at world's most famous seller I was about to wait 30 days for the delivery of exactly the same product, but at cyberport.de, it literally took only 5 days from my payment to the day I received my order from Germany to Slovenia. I received my order today and canceled all other orders from other sellers, which would deliver 20+ days later .