Proshop.de Reviews 

I am very glad with my purchase.
Direct to my hand delivered.27 LG ultra Gear GR93U-B ,Good screen moniter.
I was little bit worried because it came out of Germany from Denmark.
But every thing went smoothly without any damage for the parcel.

I had been meaning to upgrade my PC hardware since January this year, but the RAMapocalypse had everything delayed due to the exorbitant prices, meaning I was spending hours on ebay looking for decent prices, many of the products were in not so good shape and delivery timelines were horrible and it took more than a month to receive many products.

Then I started looking for products on the retail market and proshop was THE best one in my experience. They had the new Asus pg34wcdn in stock as soon as it was released and also the Ryzen 7 5800X3D 10th anniversary edition processor at a reasonable cost. Everything was premium, from the product quality, packaging, the constant updates and communication, delivery timeline. Extremely satisfied with the service. Keep it up!

I had to threaten and use a lawyer to assert my warranty rights for an expensive purchase item. I think they don't really care about serving warranties but are exclusively focused on nitpicking words, internal processes. I had money to use a lawyer but if you can't, don't buy expensive items.

Edit - I am not sure what solutions Proshop wants from their reply. I got my money back but it was a pain. I had to hire a lawyer. What's the point of finding "solutions" now? I had at least 50 e-mail exchanges with Proshop support. That's the time to find "solutions" instead of flatly denying warranty and even asking me to pay for repairs!

The delivery was swift to Germany, and the product is exactly what I ordered. I am enjoying it so far and have no problems with it.

Ordered, got the tracking number, delivered, picked it up, checked for damages ,and everything was good and working - has been for a week now.

4 stars ONLY because of a not adequate packing- handy box was in one bigger Karton Box and nothing more. No foam or something to hold in place actual mobile phone. But thank God nothing was happen to mobile phone.
Phone was delivered fast having in mind that it come from another state- only 5 working days.
And customer support is AI or they don't know deutch language so two times I got totaly different answers from what I was asking. To be more specific at first I ask about delivery time - they answer phone was send. After wards I say "thank you for fast delivery" they replay : in our sistem we can see that your phone is already delivered. So I didn't bother to write again. So 4 stars but if they correct those few things for my next purchase I change it in 5 stars ASAP. Good communication and proper packing is really important at least for me.

excellent , sehr gut

Pro shop has been selling some decent lego products, the recent puchase i made was on May 4th promo period so the prices were about 20% off from what they normally were. However compared to retail price these prices were already slightly lower than Lego retail prices already so it was as such a double discount already.

Dispatch of items is very fast, delivery of course is up to the courier but is usually very fast 1-2 days from placing the order.

Condition was as expected, sealed lego products and new, not someones resealed return with no minifigs so perfect is the score.

If they keep this up they will maintain a good service which i have strict standards for in germany but the best part is they have someone who speaks english, a requirement many shops in Germany lack as it's an international business language and when shopping you are essentially visiting a business and you might not be from Germany and from another country and using a common business langauge helps alot.

I would avoid buying items which are expensive from here. Their support process is a worse than a headache. They keep asking for multiple repairs then don't solve the problem and refuse to refund or return the purchase. Better stick to items worth less htna 50€ as once something is expensive their internal process is more important to them than solving the issue.

Just as promised. No mistakes.

This is not a first time I order something from this store. I never had problems and the prices are always good

They lie about their products and prices and auto postpone delivery date every day. It was easy to cancel, but still, hoped they didnt lie about their inventory

So I ordered quite an expensive monitor (Samsung Odyssey G7 for about 400 bucks or so) since it was discounted. When it arrived, I don't quite know how to put it, the "box" into which you plug all your cables was slanted to the point where I couldn't put in any cables. I was expecting a new one, instead this one was "repaired". Not long after receiving the "repaired" one, about a month or two, my monitor started having issues. Display menu doesn't work anymore and my screen regularly "breaks". Colours revert to OG, night light turns off (even tho it's still on technically) and I get messed up pixels all over the screen. Sometimes (only while playing Rocket League so far and when the screen is majority white) it breaks in a way that it burns in 1 frame. Restarting fixes all these issues but it's obviously annoying. I did not want to have to deal with them again, so I didn't send it back again, I just couldn't be bothered. My "depression" (mental health BS) didn't really help with that lmao. I ordered it January of 2025, didn't set it up for 3 months and just now my screen "broke" again which triggered me to write this review. :D After this I'll have to restart my PC again, yay!

Update: So since I had to send the monitor back for repair once I've got 2 different numbers. The initial order number is 55838400, the newer one after the repair is 56620146. Thanks for the reply.

Edit: I knew when writing this review you wouldn't take any action but please at least be so kind as to be honest about it. It's not that you aren't ABLE to do anything at this point, but that you don't HAVE to anymore ;) It was broken pretty much from the start and I simply didn't send it back. Doesn't change the fact that your service was more than displeasing and I wouldn't recommend anyone to make purchases from you.

DO NOT BUY HIGH VALUE ITEMS FROM PROSHOP - They are more interested in internal procedures than customer experience.

Purchased a Mova P50 Pro robot vacuum from Proshop.de. Unfortunately, the device developed defects shortly after delivery, including clicking noises during vacuuming, incorrect behavior on carpets (mopping carpet edges), and issues with automatic mop pad handling. The robot has now been sent in twice for warranty handling. The first repair involved replacement of multiple components. After the second return, the same issues continued immediately. A significant part of the ownership period has been spent in the repair process, and the case is still unresolved despite videos and photo documentation being provided.

Customer support has remained polite throughout the process, but the handling of the warranty case itself has been lengthy and frustrating.

Here are timelines of my experience

26.11.2025 - Delivered
17.12.2025 - Device reported as faulty. Clicking sounds, not cleaning the corners. Video and photo evidence provided.
09.01.2026 - Device picked up for 1st repair
27.02.2026 - Device received from repair. Multiple components of a new device have been replaced
08.03.2026 - Device reported as faulty again. Clicking sounds, Mopping over carpet, wet edge corner.
07.04.2026 - Device picked up for 2nd repair
23.04.2026 - Device received back from 2nd repair with note that unable to reproduce issue.
23.04.2026 - Device reported faulty. Clicking sounds, Mopping over carpet, wet edge corner plus not able to uninstall mop pads - need to do it manually. I have videos not shared with support. Support asks for another pickup for fault rectification
24.04.2026 - Support asks for one more repair
25.04.2026 - I reject the 3rd repair and ask for refund with a deadline of 30.04.2026
27.04.2026 - Support says it has been only 1 repair and rejects the refund
30.04.2026 - Insist that 2 repair have been done but support rejects it because the 2nd repair they only cleaned the device
05.05.2026 - I ask for device replacement
06.05.2026 - Support says "oopsie whoopsie" we can't guarantee that we are bound by "internal processes"
11.05.2026 - I want to see how this goes so sending it for another repair.
23.05.2026- Proshop denied fault with the device. They did not check the video, photo evidence. They want me now to pay 70€ for an external assessment or return the device to me and ask for shipping costs.
02.06.2026 - I hire a lawyer to write a legal letter demanding return. The law agrees that Proshop claims are completely invalid. They wrongly rejected my 2nd attempt at repair not counting plus their scare tactics to charge me for shipping costs or 70€ external repair
12.06.2026 - Proshop issues me a refund of the purchase amount.

I won't recommend Proshop.de to friends and family.

Good price, good description, fast delivery, PayPal payment possibility -- my experience is good. I recommend Proshop.

Delivery timing

The order is stuck in transit, waiting for "export documents". I sent the shop many emails and tried to call them. They do not answer back. Instead of solving this, they only send me emails to give them positive reviews.

Very poor unreliable delivery service in Germany. I purchased a camera on 9th January 2026. The DPD delivery service has commented they are not able to find the address, and there is no update for 2 working days despite my request to deliver to a parcel shop as an alternative.
I didn't get any reply to my emails sent to DPD. I received replies to my email to Proshop team but it's still of no use in terms of receiving my order or quick refund.
In my experience so far this seems like a waste of time and money.

UPDATE: 23 Jan 2026
I have contacted Postshop Customer service a d DPD customer service multiple times but all efforts are in vain. I have shared the same private address multiple times and there was NO CHANGE OF ADDRESS. I gave alternative address as a parcel shop if DPD can't deliver to my Private address.

I ordered a phone, however the phone is not delivered, also the customer service is not responding.
Seems to be a fake shop or a shop which is almost bankrupt. Do not order anything at this shop, you will lose your money.;