Proshop a/s Reviews 

Update: contradictory information, and a package that seems to have disappeared

I posted a review yesterday about my terrible experience with Proshop, and unfortunately, things have only gotten worse.

I placed an order for an Apple Pencil 2nd Generation on the morning of 21 October. The product was listed as in stock, and I specifically paid extra for same-day delivery through Burd Delivery.

Since then, the estimated delivery date has changed, my package has failed to arrive, and getting a straight answer from Proshop has been an absolute nightmare.

What makes this situation particularly unacceptable is the contradictory information I have received. Proshop’s communication gave me the impression that my package had been handed over to Burd, yet Burd informed me that they had not received it. When I tried tracking the shipment, it did not even appear in their system.

Then, at around 7 PM on 23 October, Burd contacted me to inform me that Proshop had not handed over my package to them.

So, let me understand this: Proshop keeps changing the estimated delivery date, I am left waiting for days, and the delivery company tells me that the store has not even given them my package. If Proshop says it has been handed over, but Burd says it hasn’t received it, where exactly is my package?

Apparently, nobody can give me a clear answer about where my order is or when I will receive it.

I paid extra for a delivery service that was not fulfilled, and the lack of communication and contradictory explanations have made this experience even worse than the delay itself.

I understand that delays happen. What I cannot accept is being given information that contradicts what the delivery company is telling me, while nobody seems able to account for a package I have already paid for.

This has completely undermined my trust in Proshop. I would expect transparency, accountability, and basic customer service from a retailer of this size. Instead, I have spent days chasing a company for answers about an order that should have been delivered on the day I placed it.

As of 23 October, I still do not have my Apple Pencil, a satisfactory explanation, or confidence that Proshop is handling this situation properly.

I would not want another customer to go through the same experience.

Cheap and never had a problem

At handle hos Proshop er altid en fornøjelse. God info undervejs og super hurtig ekspedition.

In February 2025, I purchased a TeamGroup DDR5 RAM kit from Proshop (Order no. 61020055, Customer no. 129745742). Due to memory errors, I initiated a warranty claim in July 2026 (RMA 767586) and sent the RAM back for inspection and replacement.

According to DPD tracking, the parcel arrived at Proshop on August 4, 2026. After the product was forwarded to an external service center in September, Proshop informed me upon my inquiry that the service center had scrapped/disposed of the RAM without repair – completely unauthorized and without my prior knowledge or consent.

Proshop then unilaterally issued a store credit for the original purchase price without my agreement. I explicitly objected to this credit and demanded proper fulfillment under statutory warranty law (§ 439 BGB) by providing a replacement unit. A refund of the original 2025 price is insufficient to purchase a functional equivalent product today due to significantly increased market prices for DDR5 RAM.

Furthermore, the unauthorized destruction of the hardware stripped me of my right to claim direct manufacturer warranty, as confirmed in writing by TeamGroup customer service.

My final deadline for replacement or compensation remained unfulfilled (Ticket: ProshopDE#6505119). The case has now been officially submitted to the European Consumer Centre (ECC / EVZ) for cross-border dispute resolution.

Conclusion: Unauthorized disposal of customer property during a warranty claim without providing an adequate replacement is unacceptable. I still hope for a fair and amicable resolution.

I had originally decided not to write a review of my experience with Proshop, but they asked, so here we go.

Unfortunately, dealing with Proshop this time has been a somewhat frustrating experience. I bought a pre-built PC from Proshop and there have been several issues with it. The RAM I received didn't perform at the advertised speed, I had to follow up with Proshop to get the licenses I was supposed to receive delivered, and I discovered a port on the front that either doesn't work or isn't enabled.

Customer support was somewhat stand-offish about the license keys. I did eventually get them, which is nice.

However, regarding the RAM—it's running at a significantly lower speed than advertised. When I questioned this, they told me they had announced the test speeds, not the actual default speeds. Unfortunately, that information was not presented to me when I was choosing my parts. When I asked for clarification, they told me they had no further comments.

Yesterday I tried using the front-facing USB-C slot, only to find out it doesn't work. And to be honest, I don't know if I have the stamina to keep fighting with customer support who tells me they have nothing more to say—especially when the company is doing something that is frankly wrong.

So here I am with my lovely new PC: slower RAM than advertised, a USB-C slot that doesn't work, and a company that has convinced me they simply aren't interested in resolving my issues.

Edit: 10okt2026
"Alle RAM-produkter, der kan overclockes, sælges med maksimal understøttet hastighed noteret i varebeskrivelsen. Det er ganske normalt, at man som bruger selv aktiverer en overclocking-profil for at opnå maksimal hastiged i drift."

På intet tidspunkt i købsprocessen præsenterer Proshop den annoncerede hastighed som teoretisk eller på anden vis ikke er den hastighed, jeg som forbruger kan forvente. Det er særligt problematisk, al den stund at kundeservice har frarådet overclocking af produktet.

Proshop har bedt mig beskrive købsoplevelsen. Den har været træls. Den bliver ikke bedre af afvigeforklaringer.

Really really bad.

They used to be good and helpful but now the incapable call center operators who cannot solve problem but hide behind procedures and “30-60 days” review processes is just sad. Will not be buying from this middleman shop again

I have been a customer of this store for over a dozen years. I was always satisfied with their services and customer care. Unfortunately, with the passing years and their expansion into other countries, the quality of service has steadily declined. I ordered a product for pickup at the Aarhus warehouse; upon arrival and entering my customer and order numbers, I waited about 20 minutes. After that time, my name and order number simply disappeared from the screen. I waited another 10 minutes or so, but my products still hadn't been released to me. I asked the staff for help; while a young woman tried to assist me politely, a man—acting in a nonchalant and contemptuous manner—checked with the warehouse and stated that he could only release one of the ordered items because they didn't have the other one (even though the website had shown it as in stock when I placed the order). There was no explanation, not even a simple "we apologize." Just a dismissive, "You take the one product, or I cancel the order." So, if you plan to order something for pickup, I advise contacting the store first to avoid wasting time and money on a visit that might end with you leaving empty-handed.

Good shop with good quality products , delivery is fast. Mag safe Phone mount i bought is cheap but feels premium and looks nice, i had more expensive one in the past but this one is better, more compact magnets are strong and looks way better on the car. Slick design

Good prices for products however the delivery times are totally unreliable and the customer support does not easily provide alternatives unless pointed to do so. Moreover, their website does not give notifications and justification for product delivery delays.

Very disappointing delivery and communication
I placed an order with Proshop, and the expected delivery date was September 4th. It was later changed to September 5th.
Today is September 8th, and the order still hasn’t even been shipped.
I called Proshop today and was told that the item is now in stock and that my order would be shipped today. However, it’s now evening and I still haven’t received any update, tracking number, or confirmation that the order has actually been shipped.
I understand that delays can happen, but what is disappointing is the lack of communication. If I hadn’t called myself, I wouldn’t have known what was happening with my order.
Very poor experience so far. I expected much better communication and more reliable delivery information from Proshop.

Great support!
I purchased a power bank that stopped working after about a month. It took me some time to contact support about the warranty, as I was worried because I no longer had the original packaging.

I contacted customer support and sent the product back about two months after the purchase, without the original packaging. The support team acknowledged the defect and sent me a brand-new replacement device.

I’m very happy with how the issue was handled. Thank you for the great support!

Alt var fint. Pris, levering. Alt

In general, their order fulfilment times are too long.
But most recently i had an issue with the refund/claims process. I had bought a Philips toothbrush which was sent back within the warranty period. The product didnt suit me at all as it hurt my gums. Sending the product back and i get told i am missing the original box and manuals etc. When i bought the product, I didnt expect to return it so i hadnt kept these items. So despite sending the product back, the only option i had was to get 30% of the value or get it returned to me.

Kind of ridiculous.

Anyyway, i stand here with nothing because they are not willing to help.

I am very disappointed with how long my computer warranty repair is taking. I have now been waiting 39 DAYS! for my computer to be repaired and returned.

The problem with my computer is, that with the keyboard: the “W” and "space bar" keys do not work properly. This is my work computer, and I cannot manage without it much longer. (I bought my computer 1 year ago)

After the first 14 days after sending my computer, I was asked to send in the charger (I forgot to include that in the delivery), which I did the next day. Since then, I have only received one update saying that my computer was sent to an external service workshop. I have had no further information for over 10 days.

Waiting is frustrating, but not knowing what is happening is even worse. This level of service is UNACCEPTABLE.

UPDATE: Shortly after posting this review, I finally received an email saying that my computer would be returned. However, I was then informed that they could not find any problem with the keyboard, meaning that the issue has not been repaired. I am now also being told that I have to pay according to their terms.

So after waiting 39 DAYS for my computer to be repaired, I am now getting it back without the problem being fixed, and I may have to pay for it as well. I have waited all this time just to be told that apparently no problem has occurred.

I understand that a service workshop may not always be able to reproduce a problem, but after waiting 39 days, with very little communication throughout the process, it is extremely frustrating to end up exactly where I started, with the same problem and without my computer for over a month.

Perhaps this could have been avoided if my case had been handled sooner, although I cannot know that for certain. But 39 days have now passed before I was informed that no fault could be found.

Odrenummer: 62866122

Do not trust the delivery promise.
Proshop advertised next-day delivery for orders placed before 10 PM. I placed my order within that timeframe, and Proshop confirmed delivery for the next day.
Unfortunately, that did not happen.

I rate the product quality as average.

Not all characters are embossed
accurately.

Delivery and service were very good.

Very good service and professional. Thanks and I will buy again .

Good options on product, fair price,next day delivery.

I bought a paper shredder on sale. Their website said that it would be delivered in a day. They delivered as promised.