Compumail Reviews 

Great deal of almost 40% saving! Speedy shipping and ease of ordering and tracking of order! I only have a positive to say about Compumail.dk: Bravo

I recently purchased an ASUS monitor from Compumail (Order #6998025). When it arrived, I discovered several scratches on the screen surface. I contacted their customer support immediately and provided clear photographic evidence of the damage. Unfortunately, instead of offering a solution or a partial refund for the inconvenience, the support team simply claimed that their products are scanned before shipment and refused any responsibility, effectively blaming me for the damage during unboxing. I am very disappointed with this outcome, as I received a product in less-than-new condition and was left without any support or compensation. I would not recommend this store if you are looking for reliable customer service.

I bought an expensive Nintendo Switch 2 as a gift for my husband, and they sent me a clearly used one!! The box was damaged and the screen was scratched. Completely unacceptable, and the return process is awful. Thanks for ruining this, I will never buy from this place again.

Fast delivery, fair price, perfect packaging and good package tracking system with timely information! I recommend!

Fast order fulfillment and friendly service. The company's location is convenient, so you don't have to wait in traffic jams. The phone I purchased is fine. I recommend Compumail.

Poor service on defect product
I received a defect vacuum cleaner and issued complaint (they call it RMA). I delivered the product to them some 25 days ago and have received anything useful status information from them yet. I have reached out to the a few time, but they just says that they have forwarded the case to an external partner and they will get back to me when it's solved. I have asked them to cancel the order, but then also refused that.
I will look another supplier next time.

Please do not waste your time by using this website to buy anything!

I have had an extremely frustrating experience trying to get the things i paid for.

They just dont send the products you ordered, then you have to call them multiple times because they can't be bothered to communicate

Very disappointing customer service.

The webshop used a misleading product image, which caused me to order the wrong item because an important component appeared to be included. After receiving the order, I contacted customer support and explained the situation clearly.

Instead of helping find a reasonable solution, they simply told me to return the item. The missing component is difficult to source separately, and I asked whether they could help provide or locate it since the confusion came from their own product listing. They refused to assist.

Mistakes can happen, but good customer service is about how a company handles them. Unfortunately, I felt they took no responsibility for the misleading listing and made no effort to help resolve the issue.

I would be careful ordering from this webshop unless you verify every detail yourself.

I bought BenQ GV50 projector from here. The delivery is about 1 week, which is OK, comparing to other suppliers like Amazon. The product is perfect and well packed! The price is the best among all searching results when I bought it. Generally it is a great shopping experience!

I hope that, unlike me, you had the common sense to look up information about this scam of a store before buying anything from them. If you need proof of what I’m saying, just read more reviews and you’ll see I’m neither the first nor probably the last person affected by this.

I bought something from their website on Sunday, where it clearly stated that delivery would take place on 12/05. I found it hard to believe, but decided to trust them anyway.

On the morning of 11/05, I called because I still hadn’t received any order confirmation, despite the money already having left my bank account. They told me the order hadn’t been processed yet and that it would be done later that day.

Later on, I did receive the order confirmation, so I called them again to ask about the delivery date. During this second call, I was treated rudely (as if calling a second time was somehow bothering them), and they bluntly GUARANTEED that the delivery would arrive the following day (12/05). And before them replying with the usual “sometimes delays happen blah blah,” let me be clear: during the call I was GUARANTEED that the package would arrive on 12/05.

Surprise: the next day, my order never arrived. In fact, the order status hasn’t updated since the day I called them (11/05).

Today, 13/05, I called again and they told me that PostNord has the package and that it’s their fault. They told me to wait “a few days” to see if it arrives. Yes, “a few days.” Not two, not three, just “a few days.”

I contacted PostNord myself, and they confirmed that while they have received information about the shipment, they have not received any physical package. They are still waiting for it in order to process the delivery.

I called Compumail again, and their response was: “PostNord probably didn’t scan the package.”

So in summary: nobody knows where my package is. Compumail says PostNord has it, and PostNord says Compumail still has it.

When I asked about a refund, I was told they would first need to request the package back (which makes sense), but until they physically receive it, they cannot refund my money.

My order is worth more than 7,000 DKK. This is not some cheap purchase. And yet right now I have neither the money, nor the package, nor any actual information about whether it will ever arrive.

If I still don’t have it by Monday, I will be reporting the theft to the authorities.

Update: I did NOT receive It on 13/05. Status not updated since 11/05. Compumail still says that is PostNord fault.

I used to have bad things to say about them, but now my opinion has changed, especially after calling customer support. They explained everything, responded quickly, and had the best prices. I plan to use them again and again.

Untrusworthy.

I paid for an apple adaptor that is not playing payable apps and is getting hot to the touch.

Apple adaptors are over 400 kr for a reason.
Cheap adaptors dont play netflix or disney.
The hot thing is new.

I feel scammed.

And they wanted me to give my review in a controlling environment like rilanto. I have no doubt they will try to get the negative review off of here.

After confronting them with their storage errors that causes products to reserve the product value amount on your bank account, just to send it back weeks later and cancel the order, this happened twice, even after telling them. When I told them, they hung up and later deleted my order. This is extremely unprofessional and childish behavior from staff that could not comprehend a costumer telling them that what they do is not okay, their reaction was to escalate and hang up, later telling me I asked to delete it, which I never did, I record all conversations with a simple app. It's a principle not to buy from people like this, as they value stupidity over money and any costumer, they are short sighted, as any company knows that treating the costumers right will likely make them return, this company does not care about it's costumers. Now the product is ordered from another site, the shipping is 2 days compared to the 1 month waiting from compumail, even though it was in storage when I clicked and bought it, they should be ashamed according to logic, but I learned that they don't have the brain functions needed to behave in natural ways and understand that what they do is wrong and shared with the world, which equals a extremely unprofessional staff and company, which ends up abusing you as costumer if you complain about their awful mindsets and actions. Look at the other low rated reviews, other people know that this company has insanely ill minded people behind it. They do not care about costumers or actual service.

Very fast delivery, update after update to ensure I know where my item has reached
Well done I am so happy and satisfied 😄 😊 😄 😊😊😊😊

Long delivery time and rude customer service

Hi.
I have purchased an Apple Watch Ultra 3 from these guys. Upon purchase, it says delivery takes 1-2 days. When I went through with the purchase it changed to 5 days. I said, " Fine. I will get it on the 5th of March. The next day I received an email stating I would receive the package on the 6th.
I was very disappointed since I purchased this as a gift and now it will be received late. But I managed to change the event even later to keep the surprise and again on the 5th got a new update that I will get it on the 9th.
This is simply the last time I will buy anything from them. Definitely not recommended. And DO NOT TRUST DELIVERY PROMISES!!!

I have bought another one from them and I canceled it, when i asked how to cancel or return it, they simply said do not pick it up. I asked in an email, will I have to pay anything for this, a refund, etc.? Nothing!
Then when I got the money back for that watch, they deducted 50dkk for refunding the money.

I am still waiting for the other one, maybe they change the delivery time again!!!

You are lieing again and again!!!
You called me to ask me what i ordered,i told you Samsung s25,so i provided all the information that you needed,and i called you because you send me a e-mail to contact you so you can send me the order and i did that.
I called you and i provided the right information that you asked for and from there you should just send me the order but instead you just hang up the phone and raised the price by almost 1500, you are just scamming people,because i saw more comments from people that ordered from you and they were complaining about the same thing,just stop lying and admit that you did something bad and just apologize and don't do that again.
I am just writing this,so that other people don't get scammed like you did to me!!