Order cancelled for no reason Probably another company that uses the Good Friday AS THEY DONT UNDERSTAND IT excuse for not sending to Northern Ireland even though it is part of UK
Company replied
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See what reviewers are saying
An experience out of the ordinary - just perfection in every way. Super tracking all the way. Shipment securely package. Price for the item super good. Highly recommended!!
I ordered first week of july the cooling fan for summer but it is almost august and the summer season nearly finish but my order did not arrive yet! Please do an action . Tracking and service center i... See more
Company replied
I bought a 18v 5.0ah Xr litiumbatteri CE-mærke: 1 - believing as the manufactorer had stated on Fruugos site, that it replaces a similar Dewalt battery. Fully charged if provides 5 minutes workin... See more
Company replied
Company details
Written by the company
Fruugo Danmark (fruugo.dk) forenkler det at købe produkter fra hele verden. Vores mission er at give et stort valg og frihed til at handle sikkert uanset hvor du er, uanset hvor du ønsker, gennem en global markedsplads - fruugo.dk.
Contact info
Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom
- fruugo.dk
3.3
Average
29K reviews
Asks customers to review
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Quick delivery and really good prices
September 4, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Order cancelled for no reason
Order cancelled for no reason
Probably another company that uses the Good Friday AS THEY DONT UNDERSTAND IT excuse for not sending to Northern Ireland even though it is part of UK
September 4, 2026
Unprompted review
Reply from Fruugo Danmark (DK) - fruugo.dk
Hello
Thank you for bringing this to our attention. I am truly sorry for the disappointment and frustration caused by the cancellation of your order.
As a global marketplace, we aim to provide a reliable experience for every customer, and I sincerely apologise that the retailer was unable to fulfil your order on this occasion. I also apologise for the lack of communication provided at the time of the cancellation—you should have received clear communication regarding your purchase.
We track retailer performance closely to ensure our sellers meet the high standards our customers expect. Please be reassured that this retailer will be investigated for this issue.
If you need any further assistance, please don't hesitate to get in touch
Kind regards
Received a different item than advertised and very bad return policy
I ordered from Fruugo an item marked as a table for table tennis with all the dimensions and the pictures for of the item. After two weeks, I received a cover for table tennis table instead. There is nothing in the ad that says I am only buying the cover. Sure, that can be useful, but the huge amount, the same price of what other suppliers sell for the same table does not justify paying the same amount for the cover. The return policy is very shady and Fruugo seem to indicate that it can be returned but the process is much more complicated and there's big risk you will not get your money back at all if the supplier does not confirm that they have received the item back. If its only possible to give negative star rating, I will. Plus, on the site itself, you will not be able to warn others not to purchase the same item. I feel bad for people buying from this site. Search engines should ban the site. I will revise my rating if I receive my money back.
August 31, 2026
Unprompted review
Reply from Fruugo Danmark (DK) - fruugo.dk
Hello,
Thank you for leaving your review.
I am sorry to hear you have not received your full order.
A member of our Customer Care Team will be in touch soon to help.
Kind regards,
An experience out of the ordinary
An experience out of the ordinary - just perfection in every way. Super tracking all the way. Shipment securely package. Price for the item super good. Highly recommended!!
August 24, 2026
Wrong items but full refund
Got a delivery with wrong items, but had good help from Fruugo and got a full refund.
August 22, 2026
Do not buy from them
Do not buy from them! Total scam and zero customer support.
I bought an item from Frugo, but they sent me the wrong product. I tried to contact their customer support three times to solve this issue, but they completely ignored me. They refuse to reply to my messages, they will not allow me to return the wrong item, and they refuse to refund my money. This website is a total nightmare. Stay away and save your money!Order ID: 237215834
July 13, 2026
Unprompted review
Reply from Fruugo Danmark (DK) - fruugo.dk
Hello,
Many thanks for your message.
I am sorry to hear this.
A memnber of the Customer Care team will be in contact with you soon.
Kind regards,
Package and contents arrived undamaged…
Package and contents arrived undamaged and on time ;-)
August 13, 2026
Very poor service and very poor quality…
Very poor service and very poor quality item. I ordered tower fan took over month before I recieved, I item didn’t work and I want to return it and I demand for refund
This Company dosent answered. Hold væk fra frugt.
August 6, 2026
Unprompted review
Reply from Fruugo Danmark (DK) - fruugo.dk
Hello,
Thanks for your review.
I'm very sorry to hear you are having some issues with your item, but I'm more than happy to look into this for you.
A member of our team will be in touch with you shortly to assist.
Kind Regards,
I ordered first week of july the…
I ordered first week of july the cooling fan for summer but it is almost august and the summer season nearly finish but my order did not arrive yet! Please do an action . Tracking and service center is not working . I hope i can still get my order 🥺
July 17, 2026
Unprompted review
Reply from Fruugo Danmark (DK) - fruugo.dk
Hello,
Thank you for your review.
I am sorry to hear this.
A member of the team has contacted you via email to help resolve this.
We are looking forward to hearing from you.
Kind regards,
My order never came
My order never came. Instructions from customer support are not working. Haven't received my money back either. I would not shop again here.
April 30, 2026
Unprompted review
Reply from Fruugo Danmark (DK) - fruugo.dk
Hello,
Thank you for your review.
I am sorry to hear this.
A member of the team has contacted you via email to help resolve this.
We are looking forward to hearing from you.
Kind regards,
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