Coolblue Reviews 

Fast delivery, reasonable prices

Like a low cost airline. Everything is fine till you have a problem…
I bought an iPhone from there one year ago. The screen went dark and I sent it to be repaired under warranty. Since five weeks, not yet repaired and impossible to have a service agent helping. “It is being processed”. They are sending the iPhone to a low cost repair shop outside Europe…. Shame

effective order and delivery, reliable product description

The art of delivery of the order was second to none… . The young cyclist called us when he arrived and handed-over the package in person. It was not thrown on the floor in the entrance hall like most do, or worse: claiming you were absent.
Well done Cool Blue!

Amazing service

The Coolblue order went exactly as it was promised, even to the point of readjusting the delivery time to within one hour. I received what I had ordered in perfect condition and on time. The notifications were very helpful.

Product not received.
Payment done.

It's a space ship not just a vacuum cleaner. Works very well even with an old wooden floor and lots of dog hair, very nice design. I absolutely satisfied. thank you!

Absolutely disgraceful customer service. We ordered two Oral-B iO 5N electric toothbrushes (Order #97686440, Invoice #441816007). When the parcel arrived, it was short-shipped—only one toothbrush was inside.

Coolblue’s first-line customer support is entirely powerless, hiding behind an unreachable "back office" that only communicates via rigid emails. They conducted a blind internal "investigation," refused to take any responsibility for their warehouse or transport logistics, and are completely denying a refund or a product replacement.

They are explicitly violating Belgian consumer protection laws regarding a seller's legal obligation to deliver the complete order. To make matters worse, they tried to excuse their failure by claiming we didn't keep the outer cardboard shipping box.

We are out 114€, and Coolblue has permanently lost a loyal customer. If Coolblue makes a mistake in their warehouse, you will be the one paying for it.

They didn’t deliver,
3 days/times in a row
So I had to cancel and look last minute for a different solution.
Lost a loyal customer…

I am a long term and regular customer of cool blue, and whether it is about order fulfilment, returns or issues with products I am everytime super satisfied with customer service. This is why cool blue is my preferred supplier for both private and professional use.

I have been using this online shop occasionally for over 10 years. Most of the time it went smoothly. One time there was a big issue with my order and though I had to call twice to the customer service, they did solve all the issues pretty quickly. I also like that now they have their own delivery men and that is wonderful in terms of that you can choose a delivery date and a time slot is very narrowed down. First 4 H time slot and then 1 H time slot and the most fascinating part is that you get a text msg on your phone 15 mins before delivery.

Today ordered, the day after delivered.

Correct.

This company is complete SCAM!. 4 weeks ago i bought a fridge, then it was not in stock anymore, changed it, but that didnt fit in my kitchen, then changed it again, but this time for last 2 weeks, everyday they tell me different delivery day. So basically until now nothing is delivered. I call them but a call takes min 40 mins to connect and talk to a service assistant, they are also very arrogant and act like this all situation is only my problem. they also dont pay back but they put the money on their account, so you eventually need to buy something again from them with refounded money. DO NOT FALL IN IT!. Once you pay them , they are no where to find, nor help you! and your money fades like nothing

I think Coolblue stands out as the smoothest online ordering. This is my perception and ok, I might not be the biggest online shopper but at Coolblue you have: the intuitiveness of the website, all-you-need buying support, clear & ease of ordering, competitive prices and a delivery process which is freaky fast and correct. No fear of bumpy rides with Coolblue.

The order was delivered timely, in good state, easy to pickup. The minifridge I ordered is exactly as described on the page and has everything out needs in the box.

Ordered a dishwasher that was delivered with a missing part necessary for mounting the front panel.
The customer service suggested a part to be ordered on amazon that they would pay back. The part was wrong, they don't want to pay for it, and they suggested to contact directly the manufacturer for finding the missing part. Never again

My last order dated 23/06/2026 was split into 3 parts for delivery by bpost. Two parts were delivered right on time but the third one remains still "in preparation" status, as at 26/06, according to bpost track and trace. No new date scheduled for delivery, just a robot repeating what everyone can read on the bpost website. The big black hole between Coolblue and the delivery partner ... Where is the missing pack ? Regards.

Air conditioner delivery date booked a week ago, now on the day of delivery they tell me it's postponed, and when I called they don't know how long it will take. Coolblue are more expensive than other stores but I often used them because I could trust them to be reliable. It seems that is no longer the case so I'll be going to Amazon for future purchases. A shame to see this decline.

Coolblue? More like Hotblue.
Ordered an air conditioner on June 1st. It's now June 23rd and still nothing has been delivered. The delivery has been postponed four (!) times by now. From a company that literally has cool in its name, I expected at least a little bit of cooling — but the only thing cool around here is the logo.
I ordered this AC so my son could study in a cool room during his exams. Instead, he's sweating his way through the material while the thermometer goes through the roof. The only cold thing I'm getting from Coolblue is another cold shower every time they cancel again.
So you're literally leaving me out in the cold — except it's 35°C outside. My enthusiasm, on the other hand, has completely cooled off.
You did manage to deliver one thing, though: a heatwave of frustration.