I have been using this online shop occasionally for over 10 years. Most of the time it went smoothly. One time there was a big issue with my order and though I had to call twice to the customer servic... See more
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My last order dated 23/06/2026 was split into 3 parts for delivery by bpost. Two parts were delivered right on time but the third one remains still "in preparation" status, as at 26/06, according to b... See more
The Coolblue order went exactly as it was promised, even to the point of readjusting the delivery time to within one hour. I received what I had ordered in perfect condition and on time. The notificat... See more
I think Coolblue stands out as the smoothest online ordering. This is my perception and ok, I might not be the biggest online shopper but at Coolblue you have: the intuitiveness of the website, all-yo... See more
Company details
Written by the company
Coolblue is het meest klantgerichte bedrijf van Nederland, België en Duitsland. We hebben een eigen infrastructuur met eigen klantenservice, eigen bezorging, eigen installatie én eigen fysieke winkels.
Contact info
Belgium
- www.coolblue.be
4.1
Great
75K reviews
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The item I order had the best price on…
The item I order had the best price on the market, creating an account was verry easy and the delivery was smooth.
June 21, 2026
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I bought two large fans for delivery on…
I bought two large fans for delivery on Sunday and waited in all day. The promised delivery dates are a lie - Coolblue outsources to Bpost who are lazy and can’t be bothered to stick to a schedule. Now two very heavy parcels will arrive when I’m at work and be sent to a pick up point. I have no way of collecting them as they are too heavy. Do not trust this company.
June 21, 2026
Unprompted review
Reply from Coolblue
Hi Laura,
We are very sorry to hear that your delivery went wrong and that you waited all Sunday for nothing. We completely understand how frustrating this is, especially since these heavy packages are now headed to a pick-up point that you cannot easily reach.
If there is anything we can still do to help you find a better solution for these parcels, please email us at geenglimlach@coolblue.nl. We would like to look into this for you.
Kind regards,
Coolblue
The staff in Brugge are excellent
The staff in Brugge are excellent, very friendly people. I also liked how quickly I could collect My new goodies.
Thanks Coolblue.
June 8, 2026
Incredibly easy and reliable.
Incredibly easy and reliable.
Got the computer the next morning!!
May 29, 2026
Not delivered the next day
The item was not delivered next day as promised but it was handed over to Bpost.
May 22, 2026
good servic and quality
May 18, 2026
Never will i ever buy at Coolblue…
Never will i ever buy at Coolblue again. Philips PureProtect Mini 900 Series AC0951/13 was prices at 159 EUR. When I call them I asked that in media markt they were at one 149 the answer was, we can not lower the price... So I purchased elsewhere. Today I see they are prized at 149 EUR. I don't know how they work in coolblue but it is insane !!
May 5, 2026
Unprompted review
Reply from Coolblue
Hi Nikolas,
Thank you for sharing your experience. We’re sorry to hear that this has been so frustrating for you.
We do not compare our prices with competitors. Our prices can vary based on market conditions, promotions, and stock availability.
However, at Coolblue, if you purchase a product from us and the price drops within 30 days after your purchase, you are entitled to the price difference in the form of store credit. This way, you don’t miss out when our own price decreases afterwards.
If you have any further questions about this, feel free to contact us at any time, we’ll be happy to help you further.
Kind regards,
Coolblue
Professionele assistentie in winkel…
Professionele assistentie in winkel Blauwe Toren Brugge. Perfecte en on time levering in ophaalpunt
April 21, 2026
Unprompted review
Order not received
I just arrived from a trip and discovered that my purchase from April 18th has not been delivered. When I checked the tracking on Bpost, it appears that it is “in transit”…
April 17, 2026
Unprompted review
Reply from Coolblue
Hello,
What a pity that your package has not been delivered yet. We understand that you want to receive it quickly.
Unfortunately, we have not received any information about your order. Please contact us so we can look into this further.
Kind regards, Coolblue
I got a full refund after an…The input was damaged by me as a result of charging, I thought that the return was 100 % impossible, I was very surprised
I got a full refund after an unsuccessful repair attempt, after that I'm already very surprised. He picked up the new product quickly and without any problems on the same day. The team is nice, smiling, helpful and says what is important to me in English.
April 22, 2026
Unprompted review
Order has still not arrived
Order has still not arrived. If find this disappointing in light of your promise on the website I hat deliver takes place the day after the order. I really needed the printer.
April 17, 2026
Unprompted review
Reply from Coolblue
Hi Martin,
Thank you for your message.
We understand your disappointment and sincerely apologize for the delay. Unfortunately, due to the ongoing strike at bpost, there are currently disruptions in delivery services. This situation is beyond our control, and we regret the inconvenience it is causing.
At this moment, the only option we can offer is to request the return of the package. Once the parcel has been returned to us, we will proceed with a full refund.
If you prefer, you can contact our customer service team, who will be happy to assist you further.
Thank you for your understanding.
Kind regards,
Coolblue
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