Gail Robertson

Hi Gail,

We're sorry to hear this. Our team reached out to you via email. Please check your inbox at you earliest convenience.

Warm regards,
The Skincu Team

Hello Gail,

TThank you for taking the time to bring your concerns to our attention. We’re sorry to hear about any inconvenience you might have experienced.

Our support team has sent you an email regarding your concern and is ready to assist you in finding a suitable resolution. Please check your inbox, including your spam or junk folder, for our message.

If you haven’t received our email, please contact us directly at customercare@wellaray.com so we can make sure your concerns are addressed as soon as possible.

Warm regards,
Wellaray Team 🌿

Thank you for your feedback Gail.

As a returning GoSingles customer who has travelled with us previously, we were naturally surprised by the concerns raised regarding the legitimacy of the booking arrangements, particularly as your holiday is protected as part of an ATOL protected package holiday.

As explained directly, your booking, flights and seating requests were all correctly recorded within the airline allocation system linked to your package holiday arrangements. However, final seat numbers are only confirmed closer to departure in accordance with standard airline and package holiday operating procedures and remain subject to airline operational control.

In order to resolve your concerns fairly and transparently, we offered several options, including:

continuing with the holiday arrangements as booked,
arranging independent flights should you have preferred direct airline control or cancellation with a full refund of monies paid.

Following clarification of the above, we understand you have confirmed your wish to proceed with the holiday arrangements.

At GoSingles, we always aim to deal with customer concerns fairly, professionally and transparently, and we appreciate the opportunity to clarify the situation publicly.

Dear Gail,

Thank you so much for bringing this to our attention! 💚

We're sorry to hear about your experience using our service and we would love the opportunity to make it right.

Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.

Thank you for being our customer!

Natasa

Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team

Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team

Hi,

We are sorry to hear that you are not satisfied with product. We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect.

We have reported your issue to our customer service team and they will get back to you within 48 hours. We will give you a satisfactory solution. Please note that we will contact you via email you left in the order.

Thank you for your kind understanding. Have a nice day!

Hi Gail,

Thank you so much for your review and sharing your experience with us. Your 5-star review is truly appreciated, and we can’t express our gratitude enough.💗

Kind Regards,
Gabrielle

Thank you for your feedback, Gail. We are working on increasing the availability of our lockers to avoid this issue in the future.