Helen

United Kingdom

Reviews

Review of Cult Beauty

Rated 1 out of 5 stars

This is the second order this week next…

This is the second order this week next day delivery that I haven't received.
Spent over £200 to not get the orders.
Cult beauty is proving to be very unreliable and dissatisfied is an understatement
I will shop elsewhere in future

November 3, 2025
Unprompted review

Reply from Cult Beauty

Hello Helen,

Thank you for leaving your review.

I am sorry to hear you have had an issue with the delivery of your order being delayed. I have investigated this and sent you a message to your online account.

Please log in to your account at your convenience to receive my message.

Regards,

Leah

Review of Cult Beauty

Rated 1 out of 5 stars

Ordered £150 worth of products for next…

Ordered £150 worth of products for next day delivery. Have now waited 3 days and still no order,tracking still says can't deliver the order, got in touch with cult beauty and got told misinformation, just copy and paste responses basically they don't care.
This was a gift which now has left me with nothing to give and really embarrassed.
Am going to shop elsewhere as cb offer no real help just wait wait wait

October 30, 2025
Unprompted review

Reply from Cult Beauty

Hi Helen.

I appreciate you sharing your experience. We are sorry to learn your order didn't arrive as expected, and for any misinformation received. We know this is especially difficult when it involves a gift. I've sent a message via your account to look into this.

Best Regards,
Natalia

Review of allbeauty.com

Rated 5 out of 5 stars

Brilliant always very professional…

Brilliant always very professional thankyou

October 26, 2025

Reply from allbeauty.com

We're happy to hear that you had a positive experience with our professional service. Thank you for your kind words; we appreciate it.

Review of allbeauty.com

Rated 5 out of 5 stars

Order was left outside a public area…

Order was left outside a public area when I was not at home and when I got back wasn't there.
A few messages with all beauty and I received a full refund!
Would definitely shop with them again prices are unbelievably cheap

October 1, 2025

Reply from allbeauty.com

We appreciate your review. We are happy to hear that you received a refund. We are also glad that you find our prices appealing and would consider shopping with us again.

Review of prettylittlething.com

Rated 1 out of 5 stars

Awful not received my order is late by…

Awful not received my order is late by 5 days reached out on insta and messenger no response from them for nearly a week would not use this lame company again

August 27, 2025
Unprompted review

Reply from prettylittlething.com

Hi Helen,

Thank you for taking the time to leave a review, and I am sorry to hear that there has been a delay with your order.

Our customer service team is currently handling an unusually high volume of enquiries, which means response times are unfortunately longer than usual. Please rest assured that we are doing everything we can to get back to everyone as quickly as possible.

Many thanks,
- Rebecca

Review of Cult Beauty

Rated 1 out of 5 stars

I've now had two parcels not delivered…

I've now had two parcels not delivered cult beauty just give excuses as to why I can't have my money back.
I think I will order elsewhere as I'm getting increasingly annoyed at how cb deal with problems they offer no help just excuses customer service is awful

August 31, 2025
Unprompted review

Reply from Cult Beauty

Hi Helenn,

Thank you for taking the time to leave a review.

We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?

We look forward to getting this resolved.

Kind Regards,

Ben

Review of Evri

Rated 1 out of 5 stars

I ordered 4 things and evri have only…

I ordered 4 things and evri have only managed to deliver 1, I think someone is a thief and keeping the packages
How can evri manage to be this bad
I will contact the police to look into this further.
update my packages were pictured outside a random door which I have no idea where it is at 04.19 am after leaving this review about calling the police!
Seems very weird obviously the thief is worried evri how can you let me his happen
This has been reported to police crime number SP-124371-25-3636-IR04

August 30, 2025
Unprompted review

Reply from Evri

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Charity

Review of Evri

Rated 1 out of 5 stars

I can't even begin to say how terrible…

I can't even begin to say how terrible evri are they don't deliver say they have tried and no one is home (a lie) say the address is inaccessible (a lie)
Missed the connection to the courier (a lie)
Different name same rubbish I've had a response but it is impossible to leave a voicemail CD someone call me as my tracking isn't updating

August 29, 2025
Unprompted review

Reply from Evri

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Charity

Review of Furdeco

Rated 1 out of 5 stars

Delivered damaged

August 22, 2025

Reply from Furdeco

Thank you for taking the time to share your feedback. We understand your disappointment regarding the presentation of your items and genuinely regret any frustration this may have caused.

In regards to the damaged goods, we completely understand how frustrating it must be to encounter these issues with your order, and we’re truly sorry for any inconvenience caused, however any problems with your order, such as damage or discrepancies, we kindly ask that you contact the retailer directly, as they’ll be best placed to assist you further.

Apologies once again.

Kind regards,

Hassan

Review of Cult Beauty

Rated 3 out of 5 stars

Normally love cb but just spent 175 to…

Normally love cb but just spent 175 to get the free gift sunny days bag only to find it was missing two main items,(which is why I spent that money to get them) so really disappointed and feel a bit cheated.
Was offered 15 account credit which is nowhere near the products I was missings value.... 3 days later haven't even got the credit!!!! Nice one cb

August 10, 2025
Unprompted review

Reply from Cult Beauty

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Leah

Review of BEAUTY BAY

Rated 1 out of 5 stars

I've had such a terrible experience…

I've had such a terrible experience with beauty bay that I think everyone should know.
Ordered next day delivery on the 20th July never received goods wrote several emails all with abrupt rude responses stating I couldn't have a refund.
Now at 30 th July still haven't received my money back ,had to contact trading standards and clearpay to raise a dispute
Don't buy from them it's an awful service
Update 2 days later no refund or response to clearpay dispute or my emails querying why they have still kept £107 of my money and I have no goods to show for it
Now the 2nd of August and still no response to me via email or clearpay dispute now 2 weeks since I placed the order

July 21, 2025
Unprompted review

Review of Cult Beauty

Rated 2 out of 5 stars

Ordered next day and never received my…

Ordered next day and never received my order not happy

July 20, 2025
Unprompted review

Reply from Cult Beauty

Hi Helen,


Thank you for leaving your review!


It is always a pleasure to receive this feedback from our customers.


Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.


Unfortunately it does appear that the details of your review doesn't match the rating provided. We would greatly appreciate if you could update the rating to match the details of the review!


Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.


Take care, and have a lovely day.


Kind Regards,
Natalia

Review of Cultbeauty

Rated 1 out of 5 stars

Really annoyed I got sent a spin to win…

Really annoyed I got sent a spin to win and received a £25 voucher instantly placed an order and then got an email.to.say payment couldn't be taken despite the details being correct and funds in account.
I have been really put off cult beauty lately so much better sites out there so cb it's a no from me 670253548 order number

May 16, 2025
Unprompted review

Reply from Cultbeauty

Hi Helen,

Thank you for taking the time to leave your review.

We are sorry to hear your recent experience with us hasn't been positive.

At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?

We look forward to getting this resolved.

Kind Regards,

Stephen

Review of DPD

Rated 1 out of 5 stars

First time the driver tried to deliver…

First time the driver tried to deliver to the wrong address rang dpd and was promised he would come back from 5.30 no luck there
A
Had to wait till next day then the driver dropped my wooden panels and damaged them
C'mon dpd how rubbish are you hopefully won't need to use you again

May 14, 2025
Unprompted review

Review of LOOKFANTASTIC

Rated 5 out of 5 stars

My order was left in a public walkway…

My order was left in a public walkway outside my door by evri with no contact to say it was delivered.
I found it a few hours later completely wrecked looked like kids had played with everything
Look fantastic sent me a replacement so quickly top service

April 16, 2025
Unprompted review

Reply from LOOKFANTASTIC

Hello,
Thank you for leaving a 5-star review!

We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.

We truly appreciate your support and look forward to welcoming you again soon!

Kind Regards,
Jane

Review of BEAUTY BAY

Rated 1 out of 5 stars

Ordered next day and not even…

Ordered next day and not even dispatched until next day.
This happens so much with beauty bay have had multiple orders just sat there not being dispatched.
Really disappointed with their service
Have just had a response that lays the blame with the courier!! This is ridiculous when the order wasn't even dispatched from beauty bay
How can a company lie and put the blame on someone else!!
If you want a smooth order experience don't buy here go elsewhere

April 13, 2025
Unprompted review

Reply from BEAUTY BAY

Hello Helen

Thank you for taking the time to write this review. 

I am sorry to hear your concerns. 

As you have not provided any order information, I am unable to investigate this for you please contact us via the ‘contact us’ sheet on the BEAUTY BAY site, help page or via email at customer.services@beautybay.com and we will get back to you as soon as possible. 

If you have already done this, I can assure you we get back to you as soon as possible. Please note we work through all messages oldest to new so ahead of time we thank you for your patience. 

Apologies for any inconvenience or disappointment caused. 

Kind Regards, BB CS

Review of Sassy Scents

Rated 5 out of 5 stars

Really pleased with my first box the…

Really pleased with my first box the soap is amazing so moisturising and smells 👌
The wax melts are highly scented also.
I've been reading some of the negative reviews and can't understand, everything was great.
Also why would someone think it was ok to say horrible things about the woman's face!!
Some people are vile
Thankyou I will continue to buy from you

March 6, 2025
Unprompted review

Review of ON THAT ASS

Rated 1 out of 5 stars

Received the bralette even after…

Received the bralette even after cancelling my subscription but the quality is soo bad.
The on that ass logo is stuck on the front of the bralette and has already come off and I've worn it once.
It's badly fitting it gives no support and is really uncomfortable

March 3, 2025
Unprompted review

Reply from ON THAT ASS

Hi Helen,

Thank you for your review and for letting us know about this!
We value customer satisfaction above all and would like to have the opportunity to look into your feedback further.

We have sent an email via Trustpilot and through this we would like to receive more information from you. We will gladly help you further to resolve this issue as quickly as possible.

In order to resolve the problem we will email you as soon as possible.

Kind regards,
Natalya | Team ON THAT ASS

Review of prettylittlething.com

Rated 1 out of 5 stars

Brought two pairs of identical trousers…

Brought two pairs of identical trousers just different colours same size same style one was 3 inches smaller on the waist than the other!!! How does that happen?
Wasn't really offered anything for the inconvenience just oh sorry

February 6, 2025
Unprompted review

Reply from prettylittlething.com

Good afternoon Helen, thank you for taking the time to leave a review regarding your recent experience with our brand. I’m really sorry to hear you are unhappy with the quality of the trousers you received. If you feel you have received an incorrect item please return them back to us and send our customer service a copy of your postage receipt and they'll be able to send a new pair out to you.

Take care - Devon

Review of prettylittlething.com

Rated 5 out of 5 stars

Top quality clothes and great delivery…

Top quality clothes and great delivery service
Will definitely keep buying from plt

February 1, 2025
Unprompted review

Reply from prettylittlething.com

Good morning Helen,

Thank you for taking the time to leave us your review.

We appreciate your feedback regarding the quality of our clothing and our delivery service.

I hope you have a lovely day and we look forward to having you shop with us again soon, take care! - Jade J