Cult Beauty Reviews 

88,882
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Looking at 13,335 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent prices and good deals, often finding products more affordable than elsewhere. Many highlight incredibly fast delivery, with orders often arriving next day or even sooner, sometimes with standard shipping. People appreciate the wide selection of quality products and brands, alongside efficient service and clear communication. However, some customers noted issues with product condition, reporting items arrived damaged or showing signs of prior use. A few others cited problems with customer service, including unfulfilled orders, difficulties with returns, or lack of communication about recalls.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the super fast and prompt... See more

Product

Customers consistently note positive experiences with product quality and selection, often praising the wide... See more

Order

People report positive experiences with order, with many customers praising the quick delivery times, often... See more

Service

Customers had positive experiences with service, often praising the excellent and efficient service, fast... See more

Price

Reviewers highlight positive aspects of price, with many customers finding products to be the cheapest... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really good service but great pity that the courier Evri let your company down. My parcel was left sticking out of a letter box all night a quarter of a mile away from my house. If I didn't live in... See more

Company replied

Rated 4 out of 5 stars

I was pleased with the price. After placing my order I then received an email saying my delivery had been upgraded to next day delivery which was a nice touch although it didn't actually happen and I... See more

Company replied

Rated 5 out of 5 stars

Upgraded to free next day delivery without having to spend so much which is what a lot of company's do and why I had chosen these to purchase from as it was free before the upgrade Also had special... See more

Company replied

Rated 5 out of 5 stars

I use Cult Beauty every now and then and always have a great shopping experience. They have a great range of products and brands and my order was delivered next day even though I only selected standar... See more

Company replied


Company details

  1. Skin Care Clinic
  2. Cosmetics Store
  3. Hair Product Store

About Cult Beauty

Written by the company

Helpful links



About us

Aside from eliciting squeals of delight when it arrives at CBHQ (a sure-fire sign that we’re on to a winner), it also has to exceed all our expectations (and often shift the goalposts altogether). These are the products you will. not. be. parted from – the jars you dutifully decant, the tubes you scissor open and the bottles you store upside down to ensure you don’t waste a single drop. Firm fixtures of make up artists’ kits, you’ll find these formulas jealously guarded backstage at fashion weeks and photoshoots, and also in the bathrooms of the AAA-List who choose these products for love (not money). Staggeringly efficacious, these do ‘what they say on the tin’ and then some… the only thing they will not do is disappoint.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

89K reviews

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4.4

All reviews

(88,882)

13,211 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Didn’t send me my full order

Didn’t send me my full order - was waiting on a £45 serum. Was told that there is cctv in the warehouse and I essentially lying and then had my account closed. Appalling. Would not use.

July 23, 2026
Unprompted review
Rated 1 out of 5 stars

Can someone contact me about the order …

Can someone contact me about the order 767407703 ASAP! I have sent davines oil for refund never touch the oil never was used ! Your customer services just emailed me to say it was used! Never was!!! Contact me asap! I will report you to trading standards for bullying me into to keeping things! O want to close my an and over shop with you again! I WANT WARN PEOPlE ABOUT YOUR ETHICS! Same when I received faulty item and was told I will get a refund and then you have changed your mind and I have to keep faulty item which is not fit for purpose!!!

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Good communication. Excellent products.

July 23, 2026
Cult Beauty logo

Reply from Cult Beauty

Thanks so much for leaving us a review, we love reading your feedback!

Enjoy your Cult Beauty buys, hope to see you again soon.

Best wishes,
Cult Beauty

Rated 5 out of 5 stars

Quick delivery

Quick delivery, no fuss and good communication

July 21, 2026
Cult Beauty logo

Reply from Cult Beauty

Thanks so much for leaving us a review, we love reading your feedback!

Enjoy your Cult Beauty buys, hope to see you again soon.

Best wishes,
Cult Beauty

Rated 5 out of 5 stars

Extraordinarily swift delivery

Extraordinarily swift delivery. Thanks so much

July 23, 2026
Cult Beauty logo

Reply from Cult Beauty

Thanks so much for leaving us a review, we love reading your feedback!

Enjoy your Cult Beauty buys, hope to see you again soon.

Best wishes,
Cult Beauty

Rated 1 out of 5 stars

Order was supposed to arrive latezt…

Order was supposed to arrive latezt Monday 2oth, now 22nd and emails just bounce back. Think this may be a scam

July 22, 2026
Unprompted review
Cult Beauty logo

Reply from Cult Beauty

Hi,

I understand your frustration regarding the delayed delivery and email issues.

I’ve just sent you a message. Please take a look when you have a moment.
Best Regards,
Natalia

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